IT Specialist, Operations Network and Voice Resume Chicago, Illinois - Hire IT People

SUMMARY:

A highly skilled and technically proficient IT professional, specializing in telecommunications operations management, Cisco voice engineering, and networking.
Skilled in managing telecommunications projects and hands - on installation, configuration, and administration of Cisco voice projects in North America, Europe, Middle East, and Asia.
Highly proficient in telecommunication solutions design, project management, and Cisco voice infrastructure management and process improvement.
Recognized as a reliable and solutions-driven professional, with extensive experience with Cisco Unified Communications Manager voice infrastructure and both Cisco call center solutions.

CORE COMPETENCIES:

Cisco Unified Communications Manager (CUCM) (v3 through v11.5)
Cisco Unity Connection (CUC) (v3 through v11.5)
Cisco Contact Center Express (UCCX) (v3 through v8)
Cisco Contact Center Enterprise (UCCE) (v9)
Cisco C Confidential lyst Switches (29xx, 35xx, 37xx, 45xx, 65xx, Nexus 9000)
Cisco Voice Gateway Routers (28xx, 29xx, 38xx, 43xx)
Cisco UCS Hardware Chassis with CIMC
Cisco Emergency Responder (CER) (e911 Integration with CUCM and RedSky, a Third-Party, Cloud-Based e911)
CUCM Integration with IPC Circuits for Automatic Ring-Downs (Direct Channel Communications from One Phone System to Another at Different Financial Services Companies)
CUCM Integration with IPC Turrets (Financial Services Trading Phones) via Session-Initiated Protocol (SIP) Trunking
CUCM Integration with VeraSMART Third-Party Software for Call Reporting and Analytics
CUCM Integration with Oracle and Acme Packet Session Border Controller (SBC) 3820 with Verizon SIP Network Sonus and Ribbon SBC 5400, 2000, and 1000 with Level 3 Centralized SIP Network
DNS/ DHCP / IP Management

EXPERIENCE:

Confidential, Chicago, Illinois

IT Specialist, Operations Network and Voice

Responsibilities:

Everyday responsibilities included hands on with multiple IT functions, including telecommunications, networking, Cisco voice systems, security, and storage.
Hands-on everyday Cisco Call Manager administration and engineering for all hardware, software, installation, configuration, maintenance, and upgrade functions and support.
Served as the leader in planning, designing, and implementation of upgrade of the phone system, including hardware and firmware modifications.
Worked with telecommunications and network providers on a weekly basis.
Expertise in all versions of Cisco Unified Communication Manager, Unity Connection, Unified Contact Center Enterprise (UCCE), Cisco Unity Connections (CUC), and Cisco Emergency Responder (CER).
Provided to new employees on help desk processes, system administration, networking, and CUCM device setup and troubleshooting.

Confidential, Chicago, Illinois

Cisco Network and Voice Engineer

Responsibilities:

Everyday responsibilities included hands on with multiple IT functions, including telecommunications, networking, Cisco voice systems, security, and storage.
Hands-on everyday Cisco Call Manager administration and engineering for all hardware, software, installation, configuration, maintenance, and upgrade functions and support.
Served as the leader in planning, designing, and implementation of upgrade of the phone system, including hardware and firmware modifications.
Worked with telecommunications and network providers on a weekly basis.
Expertise in all versions of Cisco Unified Communication Manager, Unity Connection, Unified Call Center Express (UCCX), Cisco Unity Connection (CUC), and Cisco Emergency Responder (CER).
Experience in scripting for UCCX call that routed Cisco Agent Desktop (CAD) applications.
Provided to new employees on help desk processes, system administration, networking, and CUCM device setup and troubleshooting.