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It Specialist, Operations Network And Voice Resume

Chicago, IllinoiS

SUMMARY:

  • A highly skilled and technically proficient IT professional, specializing in telecommunications operations management, Cisco voice engineering, and networking.
  • Skilled in managing telecommunications projects and hands - on installation, configuration, and administration of Cisco voice projects in North America, Europe, Middle East, and Asia.
  • Highly proficient in telecommunication solutions design, project management, and Cisco voice infrastructure management and process improvement.
  • Recognized as a reliable and solutions-driven professional, with extensive experience with Cisco Unified Communications Manager voice infrastructure and both Cisco call center solutions.

CORE COMPETENCIES:

  • Cisco Unified Communications Manager (CUCM) (v3 through v11.5)
  • Cisco Unity Connection (CUC) (v3 through v11.5)
  • Cisco Contact Center Express (UCCX) (v3 through v8)
  • Cisco Contact Center Enterprise (UCCE) (v9)
  • Cisco C Confidential lyst Switches (29xx, 35xx, 37xx, 45xx, 65xx, Nexus 9000)
  • Cisco Voice Gateway Routers (28xx, 29xx, 38xx, 43xx)
  • Cisco UCS Hardware Chassis with CIMC
  • Cisco Emergency Responder (CER) (e911 Integration with CUCM and RedSky, a Third-Party, Cloud-Based e911)
  • CUCM Integration with IPC Circuits for Automatic Ring-Downs (Direct Channel Communications from One Phone System to Another at Different Financial Services Companies)
  • CUCM Integration with IPC Turrets (Financial Services Trading Phones) via Session-Initiated Protocol (SIP) Trunking
  • CUCM Integration with VeraSMART Third-Party Software for Call Reporting and Analytics
  • CUCM Integration with Oracle and Acme Packet Session Border Controller (SBC) 3820 with Verizon SIP Network Sonus and Ribbon SBC 5400, 2000, and 1000 with Level 3 Centralized SIP Network
  • DNS/ DHCP / IP Management

EXPERIENCE:

Confidential, Chicago, Illinois

IT Specialist, Operations Network and Voice

Responsibilities:

  • Everyday responsibilities included hands on with multiple IT functions, including telecommunications, networking, Cisco voice systems, security, and storage.
  • Hands-on everyday Cisco Call Manager administration and engineering for all hardware, software, installation, configuration, maintenance, and upgrade functions and support.
  • Served as the leader in planning, designing, and implementation of upgrade of the phone system, including hardware and firmware modifications.
  • Worked with telecommunications and network providers on a weekly basis.
  • Expertise in all versions of Cisco Unified Communication Manager, Unity Connection, Unified Contact Center Enterprise (UCCE), Cisco Unity Connections (CUC), and Cisco Emergency Responder (CER).
  • Provided to new employees on help desk processes, system administration, networking, and CUCM device setup and troubleshooting.

Confidential, Chicago, Illinois

Cisco Network and Voice Engineer

Responsibilities:

  • Everyday responsibilities included hands on with multiple IT functions, including telecommunications, networking, Cisco voice systems, security, and storage.
  • Hands-on everyday Cisco Call Manager administration and engineering for all hardware, software, installation, configuration, maintenance, and upgrade functions and support.
  • Served as the leader in planning, designing, and implementation of upgrade of the phone system, including hardware and firmware modifications.
  • Worked with telecommunications and network providers on a weekly basis.
  • Expertise in all versions of Cisco Unified Communication Manager, Unity Connection, Unified Call Center Express (UCCX), Cisco Unity Connection (CUC), and Cisco Emergency Responder (CER).
  • Experience in scripting for UCCX call that routed Cisco Agent Desktop (CAD) applications.
  • Provided to new employees on help desk processes, system administration, networking, and CUCM device setup and troubleshooting.

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