AREAS OF EXPERTISE:

• Windows Servers
• LAMP Servers
• Firewalls
• Voice Over IP
• System Administration
• Policies and Procedures
• Disaster Recovery
• ERP Software
• Helpdesk
• Networking
• Project Management
• Troubleshooting
• Websites
• PC/Laptop/Tablets
• PHP/MYSQL
• Virtualization
• Infrastructure
• CAD

PROFESSIONAL EXPERIENCE:

Sr. IT Support Engineer

Confidential, Miami, FL

Responsibilities:

• Manage and Support internal and client IT infrastructure - physical and virtual.
• Implement and Administer Active Directory, Exchange Servers and SQL Servers; Sonicwall/Barracuda/Watchguard/pfSense firewalls; Asterisk VOIP phone system using AsteriskNOW/Elastix, SIP trunks, PRI and analog lines; Implement and Administer multiple LAMP Servers using CentOS versions 5 & 6; and OTRS (open source) Help Desk System on CentOS 5/6.
• Consult with clients on hardware and software purchases and provide technical guidance and recommendations, as well as telecommunications (voice and data) needs to ensure that business requirements are met.
• Negotiate with vendors on behalf of clients.
• Consult on development of IT Department Policies and Procedures; Disaster Recovery Plans to ensure business continuity in event of a disaster and IT Strategies based on business needs; this includes migration to Cloud based services.
• Manage projects/implementations for clients.

IT Support Manager

Confidential, Miami, FL

Responsibilities:

• Manage and Support internal IT infrastructure.
• Lead and direct internal staff of technicians.
• Administer multi-server, 150+ user Active Directory Domain.
• Implement and Administer Asterisk VOIP phone system using Trixbox and PRI and Intuit Track-IT helpdesk system.
• Administer IIS server hosting 5+ websites; multiple SQL and Exchange servers; Sonicwall Firewalls and 15+ site to site VPNs; Blackberry Enterprise Server consisting of 120+ devices; and MRI (ERP) software.
• Perform hardware and software upgrades on both server and network equipment.
• Repair servers and client machines as required.
• Develop and Implement IT Department Policies and Procedures.
• Develop Disaster Recovery Plan to ensure business continuity.

Sr. Network Engineer

Confidential, Miami, FL

Responsibilities:

• Manage and Support internal IT infrastructure.
• Administration of 60+ user Active Directory Domain and Exchange server.
• Implement and Administer Intuit Track-IT helpdesk system.
• Administer IIS server hosting company website; Symantec Firewall; Blackberry Enterprise Server (25+ users); and Quick Aviation (ERP) software.
• Hardware and software upgrades on both server and network.
• Repair servers and client machines as required.
• Develop and Implement IT Department Policies and Procedures.
• Develop Disaster Recovery Plan to ensure business continuity.

Consultant/Network Engineer

Confidential, Miami, FL

Responsibilities:

• Install, troubleshoot, and repair PCs and servers.
• Network and Internet troubleshooting, design and enhancement.
• Server administration (NT4, 2000, 2003, IIS, SQL, Exchange & Terminal Server).
• Migration of NT Domains to Windows 2000/Windows 2003 Active Directory.
• Migration of Exchange 5.5 to Exchange 2000/2003.
• Hardware and software upgrades on both servers and network.
• Desktop support of PCs (98 through Windows XP).

Network Engineer

Confidential, Ft. Lauderdale, FL

Responsibilities:

• Manage and Support Data Network.
• Administration of multi-server NT Domain including SQL and Exchange servers.
• Administration of IIS servers (Production and Development).
• Migration of NT Domain to W2K Active Directory, Exchange 2000 and SQL 2000.
• Network design, maintenance and troubleshooting on LAN.
• Hardware and software upgrades on both servers and network equipment.
• Implement design changes to network and servers.
• Repair servers and client machines as required.
• Desktop support of PCs (98, NT4 Workstation and W2K Professional).
• Provide technical support to 20+ end users and 14+ clients.

Network Engineer

Confidential, Miami, FL

Responsibilities:

• Manage and support both Voice and Data Network.
• Administration of multi-server NT Domain including SQL and Exchange servers.
• Migration of NT Domain to W2K Active Directory, Exchange 2000 and SQL 2000.
• Checkpoint Firewall-1, Solaris, AIX, and Nortel CCMIS configuration and administration.
• Network design, maintenance and troubleshooting on LAN, Intranet and VPDN.
• Hardware and software upgrades on both servers and network.
• Implement design changes to network and servers.
• Repair servers and client machines as required.
• Desktop support of PCs (98, NT4 Workstation and W2K Professional).
• Work with new and existing Clients on connectivity issues.
• Setup networks in satellite offices including server and client PCs.
• Data Center design and implementation.
• Provide technical support to 100+ end users, 15+ clients and 1500+ home based agents.

Sr. Network Engineer

Confidential, Miami, FL

Responsibilities:

• Troubleshoot and repair Operating system and application software; Hardware down to the component level; Network connectivity issues; and Servers and related components.
• Install and configure Hardware and Software and New PCs onto the Token Ring and Ethernet networks.

Project Engineer/System Administrator

Confidential, Miami, FL

Responsibilities:

• Support and assist Engineering projects as delegated by the Chief Engineer.
• System Administrator for Engineering Domain. Responsibilities included backups, tuning, user management and troubleshooting of both server and client machines in our department NT/Novell LAN.
• Lead Engineer on Coast Guard approval of inflatable life rafts and vests.
• Develop new product samples and test prototypes.
• Work with production on incorporating product improvements.

Project Engineer

Confidential, Miami, FL

Responsibilities:

• Support and assist Engineering projects as delegated by the Vice President of Research and Development for both Inflatable and Aircraft Interiors product lines.
• MIS person for Engineering related needs including CAD system.
• Implement all configuration changes to drawings and the making of new drawings.
• Overhaul manuals, including text and artwork.
• Develop new product samples and tested prototypes.
• Work with production on incorporating product improvements.

Mechanical Engineer

Confidential, Warminster, PA

Responsibilities:

• Perform Project Engineering duties on Confidential & Confidential projects in accordance with program plan under guidance of Team Leader.
• Design mechanisms and components for aircraft survival systems.
• Prepare for and conduct tests on equipment and materials, then reduce data, evaluating and documenting results.
• Support transition of equipment from development status to Fleet operational status
• Perform in-service engineering tasks, investigations and/or analyses.
• Member of Mishap Investigation Support Team.
• Confidential Clearance upgraded to Secret in June 1991.