Systems Technician Resume San Antonio, Texas - Hire IT People

Employment History

03/2002 - Present
Confidential, San Antonio, TX USA
Systems Technician
Confidential

This current position envelops duties that primarily consist of analysis,
administrative work and technical support. I am responsible for the Missouri
market area.

I analyze problem areas, to help maintain the MLT (Mechanical Loop
Testing)/Loop Care Network to ensure testability of customer
lines for the Customer Service Bureau, Maintenance Center and Field technicians. The administrative portions of my duties include updating Databases to
insure accuracy, deployment of repair tickets to Central Office
Technicians and Special Services Technicians. Optimum performance is our goal
at the MLT department. Productivity is further enhanced at MLT by
the means of sharing knowledge and teamwork.

Technical support is also a vital part of the duties at Network Services
Staff, which is provided. Technical support also encompasses repairing of
the MLT equipment and the Pair Gain Test Controller at most of the Central
Offices in Texas. I also provide Tech Support for IVR (Interactive Voice
Response System) that is a new system being used by I & R Techs. My
ability to read and understand wiring diagrams and schematics has
greatly enhanced my ability to provide technical support.

12/1999 - 03/2002
Confidential, San Antonio, TX USA
Systems Technician
Confidential

My duties ranged from installation to provisioning Litespan equipment for
Dial Tone and DSL service. I provisioned the Central Office equipment and the
Field equipment. I occasionally wrecked out old equipment and installed
new equipment from the ground up and updating software. From the start of the
project and until its completion, safety was first priority for the crew due
to the hazardous surroundings. When working in a construction crew heavy
lifting is required daily, therefore keeping healthy and injury free is
essential.

I also was in charge of certifying the crew for forklift operation and
occasional safety meetings. My ability and experience as an instructor
made this possible and with time I became very efficient in all duties
while maintaining a safe working environment without compromise, and
providing customer satisfaction and achieving 100% of our deadlines.

08/1998 - 12/1999
Confidential, San Antonio, TX USA
Instructor
Confidential

I taught basic and advanced level automotive electrical/electronic and engine performance
courses for the Automotive Technology department. As an instructor I made
certain that my students comprehended the theories and were able to apply in
all aspects the knowledge that had been acquired. Sharing knowledge was only
part of my responsibilities as an instructor. Besides administrative duties,
imparting a positive and ambitious work ethic was my goal.

06/1996 - 12/1999
Confidential, San Antonio, TX USA
Owner and Operator
Confidential

I was responsible for the installation of all mobile electronic accessories.
All work was done on a contract basis with local and out-of-town GM Dealerships.
My shop was also an authorized Sears installation center for all 4 Sears
department stores in San Antonio for their audio accessories and theft
deterrent devices. Customer interaction and problem solving was a daily
occurrence thus being an extremely valuable experience. As I progressed
in my search for new challenges, St.Philips College became my new experience.
This eventually led to the new challenges that Southwestern Bell has to offer.

01/1994 - 06/1996
Confidential, San Antonio, TX USA
Confidential

My expertise was in the installation of auto alarms, stereos, cruise
controls, CD changers, G.P.S. equipment and repair. Sales were also a
requirement for an installer and technical support for customers.
Customer satisfaction and professionalism was a very important part
of my job and will continue to be in all my endeavors.

Education

Master of Science, Instructional Technology
Bachelor of Science in Occupational Education, Corporate Training and Development & Electronics, Graduated with honors.
Associates of Applied Science, Automotive Technology
Diploma, Electronics Technician

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Systems Technician Resume

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