Network Administrator Resume Framingham, Ma - Hire IT People

SUMMARY:

Detail oriented IT professional with strong skill set, diverse background, capacity to learn quickly, adapt to frequent changes and a commitment to ongoing skills development. Along with the proven ability to maintain focus under pressure and self - manage in a virtual office environment.

PROFESSIONAL EXPERIENCE:

Network Administrator

Confidential, Framingham, Ma

Day to day monitoring and administration of multi-site enterprise including 70 office locations.
Day to day management of enterprise ticketing system; routing support cases to internal and outsourced support groups.
Responsible for Dell server purchase, build, and deployments for ongoing upgrades and growth.
Responsible for deployment and support of file, print, DNS, DHCP, Wireless LAN and Polycom IP phones.
Contribute to daily support of Office 365, MFA, user account lifecycle, group membership, ACLs, endpoint imaging and ongoing projects.
Provide level 2 technical support deskside, phone, chat and email to 1200 users; 125 on-premise.
Create, manage and support virtual servers on VMWare
Support for physical server, power and network infrastructure in multiple colocation: Dell, Cisco, APC
Remote monitoring and support of 70 Aerohive wireless access points.

Systems Administrator

Confidential, Newton, Ma

Responsible for day today desktop support, backup and server administration.
Manage multiple ongoing projects for eleven branches and eighty remote users.
Successfully completed a company-wide upgrade of enterprise antivirus for remote staff and servers as well as successfully migrated legacy Symantec backup solution.
Assist with Physical to virtual server migration in addition to enterprise upgrade of domain controllers, IAS and file servers from Windows 200 Server to Windows 2008 R2 Server.
Managed redesign and expansion of existing technical documentation to include server configuration, site to site connectivity, vendor consolidation, enterprise wireless configuration, standard desktop configurations and server utilization data over time.

Systems Administrator

Confidential, B oston, Ma

Exposure supporting legal, financial, scientific cleanroom and laboratory environments.
Primarily responsible for day to day desktop and server support functions including but not limited to Active Directory user administration and maintenance, Exchange mailbox implementation and maintenance, NTFS permissions management, backup monitoring, disk image creation and deployment, VOIP phone system support, research and evaluate desktop and mobile hardware standards and upgrades, print server implementation and queue management.
Interact with assigned small business clients and teammates to support existing infrastructure, identify areas of improvement, propose and implement adjustments.
24/7 desk-side and remote support via service board, email contact and/or mobile phone.
Initiate and manage escalations with third party vendors to resolve support issues in a timely and efficient manner.
Volunteer to assist colleagues to research and develop solutions, timeline and overall project management as warranted.
Prepare monthly reports for client contact outlining resource utilization, inventory, data growth, broadband usage, and incident statistics.
Day to Day support of Mac OS X desktops and notebooks.

Senior Technical Support Analyst

Confidential, Lynn, Ma

Deskside support role to assist engineering staff with day to day technical support of office and engineering applications, data confidentiality, ongoing pc and printer break/fix operations.
Collaborate and mentor junior support personnel in day to day support activities.
Responsible for deployment of new laptop and technical workstations.
Transfer data and application settings from old equipment.
Assist with inventory and preparation of surplus equipment for off-site processing.

TECHNICAL SKILLS:

TCP/IP, DNS, DHCP, ADUC, Solar Winds, Cisco IOS maintenance
Aerohive Wireless, Nasuni and Egnyte Connect
Microsoft Windows Server 2008 R2, Windows Server 2012 R2, Cisco UCM & CUC administration
Mobile Iron supporting Android and iOS
Microsoft Office 365, MFA, Intune, Skype for Business, Symantec Endpoint Protection Manager, Sophos Endpoint Security and Safeguard Encryption
Dell KACE, iDRAC, ImageDirect, Ghost
VMware VSphere 5.5 thru current
Connectwise, Autotask Endpoint Management Suite