Salesforce Administrator Resume

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Administrator

Partnered with Managers and end Users to setup and create custom objects and workflows to meet the needs of the business.
Developed custom Reports and Dashboards.
Setup and daily maintenance of Users, Roles, Custom Profiles, Groups, Sharing Rules.
Created custom Record Types and Page Layouts based on User’s needs.
Utilized Data Loader and Data Import Wizard to import records, export back - up data and ensure clean, un-duplicated data.
Provided support and training to users.
Helped set up SSO and Two-Factor Authentication.
Ensured users had access to records required for their function while maintaining security through OWD, Profiles and Permission Sets.
Created and managed Workflows and Approval Processes.

District Sales Manager

Confidential

Worked with and provided reporting to Regional Director and CFO, including competitive environment and market conditions, non-quantifiable demographic information, and opportunities for new locations.
Maintained customer relations for Washington, DC, and Chicago, Il.
Managed budgets for and tracked the impact of community sponsorships and events for Washington, DC, and Chicago, Il.
Recruited, interviewed and trained new store managers.
Provided feedback and guidance to store managers to build teams that provide great, knowledge-based customer service.
Achieved profit and loss goals through expense control and top-line growth.