Systems Engineer Resume Schaumburg, IL - Hire IT People

OBJECTIVE:

To secure a position as an IT support technician where strong technical background coupled with dedication and commitment will be utilized toward continued growth and advancement.

SUMMARY:

Technical experience in systems administration/ desktop systems support and management
Implementation of network design infrastructure
Strong problem solving and creative thinking skills
Ability to be flexible with schedule as appropriate to technology business needs
Hands - on experience with hardware components and software applications
Proficient in Microsoft Office, Word, Access, Excel, PowerPoint
Working Knowledge of C++ and Visual Basic
Digital Media skills in Digital imaging, Photoshop, digital recording, Final Cut, HTML, CSS, Dreamweaver

TECHNICAL EXPERIENCE:

Windows operating systems installations/ local machine settings and network configuration.
Active Directory administration including tailoring organizational units and group structure
Administer and troubleshooting DNS and DNS clients; implement local security policies; create local user and group accounts; manage user accounts and groups.
NTFS folder and file level permissions to grant user access.
Utilized network monitoring tools; created counters and performance alerts.
Troubleshoot TCP/IP connectivity with Windows.
Managing domain servers and troubleshooting clients.
Configure and use remote access services; update network communications.
Document and track all peripherals and network issues.
Install, configure and troubleshoot multi-function printers and mass storage devices.
Backup and restore files; recover data and deleted files.
Install and troubleshoot PC components.
Significant experience performing skills, operations and procedures in virtual environments (Virtual PC and/or VMware).

WORK HISTORY:

Confidential, Schaumburg, IL

Systems Engineer

Responsibilities:

Managed small and large scale projects that met with customers specifications to ensure time sensitive projects are delivered on-time
Designed “build books” and coordinated with field teams to ensure that documents meet customer’s specifications
Configured and troubleshoot desktop, routers, switches and portable radios
Technical demonstrations with customers to verify all customer requirements were met and to their satisfaction

Confidential, Chicago, IL

Systems Engineer

Responsibilities:

Implement Windows 7 upgrades with laptops and desktops
Assisted with inventory by creating databases and updating asset manger
Provided support to all levels of IT by email and by phone in airports, office locations, and company headquarters.
Basic hardware and software troubleshooting for users
Be an integral part of large scale projects with team to ensure that all project are completed on time
Configured laptops, desktops and printers

Confidential, Deerfield, IL

Service Desk Technician

Responsibilities:

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise users on appropriate action
Follow standard help desk procedures
Log all help desk interactions documenting activity and time management
Administer help desk software
Redirect problems to appropriate resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports that document issue resolution and turn-around time
Stay current with system information, changes and updates

Confidential, Leesburg, FL

Intern

Responsibilities:

Instrumental in maintaining and troubleshooting company network
Performed various tasks as directed to facilitate IT department efficiency

Confidential, Northbrook, IL

Inventory Specialist

Responsibilities:

Accurately maintained an inventory of a company.
Performed careful audits to ensure accuracy of inventory within all departments

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Systems Engineer Resume

Schaumburg, IL

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