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Systems Engineer Resume

Schaumburg, IL


To secure a position as an IT support technician where strong technical background coupled with dedication and commitment will be utilized toward continued growth and advancement.


  • Technical experience in systems administration/ desktop systems support and management
  • Implementation of network design infrastructure
  • Strong problem solving and creative thinking skills
  • Ability to be flexible with schedule as appropriate to technology business needs
  • Hands - on experience with hardware components and software applications
  • Proficient in Microsoft Office, Word, Access, Excel, PowerPoint
  • Working Knowledge of C++ and Visual Basic
  • Digital Media skills in Digital imaging, Photoshop, digital recording, Final Cut, HTML, CSS, Dreamweaver


  • Windows operating systems installations/ local machine settings and network configuration.
  • Active Directory administration including tailoring organizational units and group structure
  • Administer and troubleshooting DNS and DNS clients; implement local security policies; create local user and group accounts; manage user accounts and groups.
  • NTFS folder and file level permissions to grant user access.
  • Utilized network monitoring tools; created counters and performance alerts.
  • Troubleshoot TCP/IP connectivity with Windows.
  • Managing domain servers and troubleshooting clients.
  • Configure and use remote access services; update network communications.
  • Document and track all peripherals and network issues.
  • Install, configure and troubleshoot multi-function printers and mass storage devices.
  • Backup and restore files; recover data and deleted files.
  • Install and troubleshoot PC components.
  • Significant experience performing skills, operations and procedures in virtual environments (Virtual PC and/or VMware).


Confidential, Schaumburg, IL

Systems Engineer


  • Managed small and large scale projects that met with customers specifications to ensure time sensitive projects are delivered on-time
  • Designed “build books” and coordinated with field teams to ensure that documents meet customer’s specifications
  • Configured and troubleshoot desktop, routers, switches and portable radios
  • Technical demonstrations with customers to verify all customer requirements were met and to their satisfaction

Confidential, Chicago, IL

Systems Engineer


  • Implement Windows 7 upgrades with laptops and desktops
  • Assisted with inventory by creating databases and updating asset manger
  • Provided support to all levels of IT by email and by phone in airports, office locations, and company headquarters.
  • Basic hardware and software troubleshooting for users
  • Be an integral part of large scale projects with team to ensure that all project are completed on time
  • Configured laptops, desktops and printers

Confidential, Deerfield, IL

Service Desk Technician


  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise users on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions documenting activity and time management
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports that document issue resolution and turn-around time
  • Stay current with system information, changes and updates

Confidential, Leesburg, FL



  • Instrumental in maintaining and troubleshooting company network
  • Performed various tasks as directed to facilitate IT department efficiency

Confidential, Northbrook, IL

Inventory Specialist


  • Accurately maintained an inventory of a company.
  • Performed careful audits to ensure accuracy of inventory within all departments

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