OBJECTIVE:

Network Engineering position engaged in the planning, design, implementation and operation of voice & data network systems.

CAREER SUMMARY:

• Certified Systems Engineer
• Accomplished Project Manager
• Talented Pre & Post Sales Engineer
• Experienced in the planning, design, implementation and operation of WAN/LAN/VoIP network infrastructures
• Intermediate Cisco router and switch configuration skills
• Advanced Confidential Communications Manager implementation and administration skills
• Proven ability to provide exceptional customer service
• An accomplished leader with the ability to analyze alternatives, provide creative solutions, motivate staff to action, and provide profitable results

KEY SKILL SUMMARY:

• Network Design and Implementation
• Solutions Selling
• Strategic Planning
• Contract Negotiations/Administration
• Business/Operation Management
• Asset & Liability Management
• Policy & Procedure Analysis & Development
• Management Reporting
• Employee Development

PROFESSIONAL EXPERIENCE:

Confidential

Telecommunications Engineer

Responsibilities:

• Single point contact responsible for the planning, design, implementation and management of all telecommunications technologies and service engagements.

Confidential

Systems Engineer

Responsibilities:

• Lead Contact Center Engineer responsible for managing, engineering and optimizing present and future voice and contact center technologies

Confidential

Systems Engineer

Responsibilities:

• Lead Installation Engineer for Confidential Aura Communications Manager PBX Systems
• Confidential Media Servers (s8700, s8500, s8300, s8800, Dell® PowerEdge R610, HP® ProLiant DL360 G7)
• Confidential Aura System Platform versions 6.2.X, 6.3.X
• Confidential Aura Communications Manager versions 5.2.X, 6.2.X, 6.3.X
• Confidential Media Gateways (G650, G700, G450, G350, G430, G250)
• Primary Installation & Operations Engineer for Confidential Scopia Video Conferencing Systems
• Elite 6100 MCU
• Scopia Desktop Server/Client
• Scopia Management (iView)
• PathFinder Firewall Traversal
• Senior Service Technician for Maintenance and Professional Services
• Work with Lantana, Confidential & Confidential Business Partners on servicing Confidential Products. Troubleshooting and resolving system and network outages. Turning up new PSTN services. Software/Firmware upgrades. Staging, racking, stacking and cabling.

Confidential

Project Manager

Responsibilities:

• Hands on Project Manager for Confidential IP OFFICE & Confidential Communication Manager installations
• Completed Confidential IP - OFFICE installations in excess of $900k in past 12 months
• Completed Confidential Communications Manager (“CM”) installations in excess of $800k in past 12 months
• Completed deployment of 14 G350 Gateways & s8300 LSPs throughout the DFW metroplex in less than 10 business days
• Providing leadership and guidance for engineering and project management staff which continues to increase standards and quality of implementation and operation deliverables
• Performing additional duties such as, but not limited to, Operations Management, Installation and Support Engineer, End User Training Specialist, Order Entry Specialist
• Managing and scheduling work schedules for Engineering staff

Confidential

Backbone Support Engineer

Responsibilities:

• Responsible for case management, hands on troubleshooting, resolving and documentation of hardware systems, Linux operating systems, Communication Manager applications (2.x thru 5.x) and IP network infrastructures for Confidential Tier 2 service desk team members, Business Partners and end customers.
• Tier 3 Backbone Engineer which included troubleshooting and configuring the following network infrastructure components:
• Confidential Media Servers (s8700, s8500 and s8300)
• Confidential Media Gateways (g700, g650, g450, g430, g350)
• Cisco Series Routers (800, 1600, 1700, 2500, 2600, 3600, 3700, 4000, 4500, 4700, 7200, 7500)
• Cisco Switches (1900, 2900, 3500, 4500, 5000, 5500, 6000, 6500)
• Adtran NetVanta PoE ethernet switches and 3200 series routers
• NetGear PoE ethernet switches

Confidential

Sr. Project Manager

Responsibilities:

• Project Management duties of Core Network Operations and oversight of all aspects of core UMTS network deployment, from purchase order generation to network launch
• Managed resource planning and scheduling, scope management, work breakdown structures and action item registers. As well as the successful completion of project assignments specific to customer requirements
• Acted as interface between the customer and Siemens internal organizations, OEM vendors and the customer’s Network Research and Design, Planning and Engineering and Project Management organizations

Confidential

Project Manager

Responsibilities:

• On-site project manager and team leader of a multi-million-dollar Cisco Converged IP Telephony network implementation for the second largest community college in the state of Michigan
• Single point of contact with client regarding project coordination and responsible for project plan development, project plan execution, milestone and work breakdown schedules (WBS) as well as overall change management procedures according to the Statement(s) of Work (SOW)
• Development and maintenance of processes and procedures for IP Communications projects covering Planning, Design, Pre-Implementation, Implementation, Test and Acceptance, Post-Implementation and Operation
• Provided project leadership as the main liaison point for all dimensions of the project, including management of internal staff and activities, and liaison with all external partners
• Development of progress reports and presentations to customer’s executive management staff

Confidential

Manager - Engineering Support Services

Responsibilities:

• Developed processes and procedures between Sales and Operations groups for submitting and accepting new orders
• Reduced the book to bill interval by 41%, taking the interval from 70+ days to lower than 31 days on average
• Implemented processes and procedures for collecting information to technically qualify potential network management services customers
• Implemented a process for non-standard product examinations, as well as an approval process for authorizing any non-standard services or customer premise equipment configurations
• Created tracking tool, maintained data, reported trends to product development, marketing and operations groups for future standard product offerings
• Designed and implemented financial tracking tools performed daily review presentations to executive leadership team

Confidential

Manager - Sales Engineering

Responsibilities:

• Reorganized sales support engineering resources by geographic region, product types, vertical markets and specific sales support activities such as presales, post sales, moves, adds and changes
• Standardized network design procedures by creating network design portfolio of hardware, software and memory configurations for Cisco 17xx, 26xx, 36xx, 72xx, 75xx series routers, Cisco PIX 515, PIX520, PIX525 firewalls as well as IDS 4210 and 4230 series Intrusion Detection Sensors
• Increased design accuracy and interoperability to 98% accuracy rating
• Reduced the qualification, to design, to proposal intervals by 50%
• CIPT Training on Cisco Unified Communication Manager, Cisco Unity and Cisco Unity Express

Confidential

Senior Sales Engineer

Responsibilities:

• Supported national sales team in qualifying and closing new network management services business
• Provided design and solutions selling consultation
• Generated network topology drawings and sales quotes/orders for customer signature and execution
• Provided scope of work documents as needed
• Insured smooth handoff from sales organization to operations organization and timely delivery of services as per committed SLA agreements