Cloud/Systems Administrator/ Cloud Cost Analyst Resume

SUMMARY:

Experienced and successful Cloud\Systems Administrator focused on providing quality technical support and customer service. Possess 11 years of experience and diverse knowledge in Cloud design and administration. Effective at adhering to a corporate vision and executing a strategic plan to achieve it.

SKILL:

Amazon Web Services (US Standard, GOVCloud), Service Now Orchestration, AWS Marketplace, Cloudcheckr
Vsphere and Citrix administration
Service Now, Zendesk, Jira
Trello, Microsoft Teams, Github
Microsoft Intune
Windows Server 2003/2008/2012
MIM/FIM Administration
O365
MFA Administration - RSA, Safenet, AWS
Microsoft Office
Exchange 2007/2010
Enterprise Server

EXPERIENCE:

Confidential

Cloud/Systems Administrator/ Cloud Cost Analyst

Responsibilities:

EC2 Administration Windows and Linux Instances.
S3 Bucket Administration
AWS Security Administration via IAM with MFA and Security Groups
Elastic load balancer configuration
Maintain Best Practices for AWS environment
Provide detailed Billing and Reports with use of third party tools and AWS Marketplace
System Administration duties to include Active Directory, Print Management, Exchange 2010 and Office 365 administration, Group Policy Organization, Patch Management via SCCM 2012
MFA administration support via RSA, Safenet and AWS
Remote Administration support via Citrix
Mobile Device Management via Microsoft InTune
Responsible for DR/Backup administration to include design, deployment documentation and maintenance utilizing NetBackup 7.1 and 7.6, Commvault 11.0, 28Right Snapshot software, AWS Storage Gateway and S3 configuration and maintenance
Utilize Cloud Management Tools Invoicing, Best Practices and Security Compliance Checks
Perform weekly forecasting for Cloud Spending
Perform Price Requesting for Cloud Infrastructure
Deployment of AWS environment to include 250+ EC2 Windows and Linux instances
Maintained hybrid AWS and on - premise datacenters
Designed, deployed and Implemented DR/Backup for hybrid AWS and on-premise datacenter
Deployed Cloud Backup System utilizing S3 Buckets and eliminating physical tape backup rotation.

Confidential

Systems Administrator

Responsibilities:

Upgrade and patch management for RSA appliances and SPH (Seed Provisioning Helper) server
Routine backups for RSA appliances and tokens
Execute RSA Token distribution via bulk admin push or key fob
Maintaining working knowledge of Linux, Microsoft Server 2003, Active Directory, MS Exchange 2007 and Confidential Enterprise Manager in support of the RSA TFA environment
Spearheaded the resolution of over 2000 RSA end-user issues within a month.
Executed process improvement strategy that reduced RSA Tier 2 Help Desk calls by 90%.

Confidential

Customer Support Technician

Responsibilities:

Analyzed and addressed problems that effected Confidential devices, email accounts, user accounts, or service provider (voice/data) services at the end-user or enterprise level.
Worked closely with Systems Engineers to ensure systems incidents are properly recorded, and resolutions are provided to the user community in a timely manner.
Worked with Systems Engineers to test, deploy, and support custom engineered Confidential Mobile Data applications, ensure their availability and that they meet customer requirements.
Provided support for Exchange problems, working across two domains on Exchange 2003 and Exchange 2007.
Supported over 30,000 users and 42,000 desktops through remote administration and locally.
Facilitated the deployment of 18,000+ Confidential devices in a 15-week timeframe in 60 locations nationwide.
Participated in implementation of first Confidential deployment for agency

Confidential, Arlington, VA

Systems Administrator

Responsibilities:

Performed and supervised systems administration tasks and customer support for 22 Windows NT/2000 servers and 3000+ Windows XP Users.
Performed desk side, telephone and remote desktop support utilizing Microsoft Terminal Service and Tivoli remote desktop.
Maintained detailed backup strategies for over 20 network servers utilizing Backup Exec 9.0 and 10d software.
Maintained Service queue of 50 ticket or less

Project Assistant

Confidential

Responsibilities:

Provided administrative services for Network Systems Administrators. Prepared cable correspondences for foreign travel and assisted with travel procedures for Systems Administrator contractors.
Performed daily office duties (faxing, filing, supplies, copying and FedEx/mail). Created, maintained and prepared distribution documents in MS Word, Excel, Outlook and PowerPoint.
Developed and implemented procedural manual for contract Project Management Assistant.

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