SUMMARY:

Information Technology Specialist with extensive experience in the IT field adapting to an ever - changing environment and maintain an efficient network environment. My personal motto is ‘Find a Way’. I use creative problem solving to impact company performance, maintain profitability through knowledge, research and ingenuity. I also have several years of supervisor experience.

TECHNICAL SKILLS:

• Active Directory
• Windows Server
• Linux Server
• Windows XP 10
• Hyper V
• Citrix
• VMware
• Cloud Server Platforms
• SQL Server
• Exchange Server
• Microsoft CRM
• Microsoft Dynamics
• Microsoft SharePoint
• Group Policy
• Disaster Recovery
• Network Security
• Services
• Remote Desktop Service
• WSUS
• SCCM
• IIS
• Distributed File System
• Multiple Backup Solutions
• Microsoft Office Suite
• Office 365
• G: Suite
• Microsoft Azure
• Network Design
• Migrations
• Failover Internet
• Failover Cluster
• VPN
• RADIUS
• VOIP
• SD: WAN
• Mobile Device Management
• Project Management
• MFA Management
• Multiple Ticket Systems
• Dell
• HP
• Apple

EXPERIENCE:

Confidential

System Administrator

Responsibilities:

• Continue to provide IT services for Confidential under a non-binding contract.
• This is one of the two companies I had been responsible for in my most recent prior employer.
• After Event Solutions outsourced their IT the CEO of Confidential asked that I continue as System Administrator for his three-site company.
• Provided help desk services for employees of all three sites plus administration staff.
• Migrated Confidential email from internal server to a G-Suite hosted system.
• Configured and maintained the Vonage VOIP phone system.
• Upgraded 2012R2 virtual server to 2019 Server.
• Provide computer and infrastructure maintenance for Confidential .

Confidential

Network Administrator

Responsibilities:

• Responsible for the secure operation of systems and network infrastructure of a multisite nationwide company.
• Provided desktop support, network maintenance and system maintenance while developing new network systems.
• Oversaw all network equipment, servers, desktops, laptops, in-house and web-based solutions.
• Supported other peripheral items such as phones and security camera systems. When the Vice President of Information Technology position was eliminated, those responsibilities were added to my own and I was given the title of Director of IT Infrastructure.
• Another automotive related company, Confidential, was purchased during this period which required me to design, integrate and support the new but separate company network and manage new systems.
• The expansion of the system infrastructure required me to oversee the configuration and installation of new network equipment in remote locations.
• Simultaneously performed the duties of System Administrator, Network Administrator and Director of IT.
• Used my versatility to drive the evolution of the IT environment while the demands on the IT department were increasing, and IT staff was reduced.
• Migrated from an in-house 2010 Exchange Server to the cloud-based Office 365 system.
• Upgraded from PSTN phone system to a companywide VOIP system.
• Configured and incorporated a new mobile device management system.
• Upgraded to a new IPSEC VPN system to better meet the user’s needs.
• Maintained in-house and web-based systems serving company, client and partner personnel.
• Upgraded existing wireless system to a more secure system using RADIUS authentication. This permitted company computers to securely connect without a passphrase and segmented guest wireless to a separate VLAN.
• Established new network audit and security policies.
• Developed a disaster recovery plan with minimal resources. This plan contained key components such as redundant backups, isolated air-gap backups, disaster recovery scenarios and rebuild kits. Each rebuild kit contained all software and information necessary to rebuild each server.
• Wrote company network documentation to increase efficiency and detailed enough to rebuild the domain with only this documentation if needed.
• Oversaw and coordinated third-party vendors and contractors.

Confidential

Network Administrator

Responsibilities:

• Provided all network services and IT support for a Southfield based insurance marketing firm.
• Responsibilities included maintaining, planning and upgrading of company network environment encompassing main office and satellite offices.
• Maintained all network equipment including firewalls, switches and routers.
• Migrated existing Exchange 2003 Server to Exchange 2010.
• Maintained the Mitel-SunTel VOIP phone system.
• Maintained Microsoft CRM and SCCM systems
• Configured and maintained Unified Messaging Service.
• Provided Helpdesk services for inhouse and remote location.

Confidential

Owner

Responsibilities:

• Provided Network Administrator services as a sub-contractor for two IT firms.
• Examples of services provided: corrected network security concerns for a financial consulting firm, performed a domain migration project for an industrial firm and routine domain maintenance.
• I also provided IT services under contract for Confidential in a laptop deployment project for Confidential.
• Configured and installed a new SAN device for an IT services provider which I was contracted.
• Maintained VCenter Server for a newly re-opened auto-based factory.
• Maintain Citrix Virtual Desktop environment for a medium sized healthcare organization.

Confidential

Senior Technology Services Specialist

Responsibilities:

• Provided network services for Metro Detroit Area small to medium sized businesses.
• Serviced multifunction devices, printers, scanners, wide-format printers and their related software.
• Rebuilt domain hosted on a failed domain controller from information obtained from an outdated backup and information remaining on workstations.
• Used IT skills to troubleshoot and solve problems with various network configurations, network equipment and applications.
• Maintained and created networks for small to medium sized companies.
• Researched and configured customers’ specialized software when needed.