IT Manager / Engineer / Architect Resume

SUMMARY:

I have over 20 years of extensive experience working in enterprise and datacenter environments. I enjoy contributing to my team’s success and strive to do all that I can to reach our goals. I work through any challenges that present themselves and engage others when needed to collaborate to resolution. I am team - oriented, self-motivated, responsible and trustworthy.

PROFESSIONAL EXPERIENCE:

IT Manager / Engineer / Architect

Confidential

Responsibilities:

Manage operational team that oversees Data Center of 120 + servers.
Support all clients that have hosted servers and services in the Data Center.
Primary contact for installation, configuration and support for all Operating Systems, hardware and applications at the datacenter, which include: Active Directory, Windows 2003 - 2019, Linux (Red Hat, CentOS 6 & 7), DNS, DHCP, Hyper-V, KVM, SQL, IIS, Parallels RAS, Citrix, Terminal Servers, WordPress, Cisco ASA firewalls, Duo two-factor authentication for VPN, Commvault, and NetVault backups, Openstack private cloud.
Implement Ansible playbooks to automate management of systems.
Manage SSL certificates and implementation of web based security.
Manage OpenVAS vulnerability scanning and remediation.
Install, configure, manage all Dell servers and Dell EqualLogic iSCSI SANs.
Maintain Hyper-V, Openstack, and KVM (CentOS 7) hypervisors.
Migrated multiple clients from Confidential Exchange to Office 365.
Install, configure and manage Avaya IP Office VoIP phone systems for multiple locations, including SIP trunks, T1, call routing, automated attendants, voicemail configuration, network integration, mobility clients, etc.
Planned, coordinated and implemented a complete datacenter move from a datacenter location to a colocation facility.
Implemented multiple Disaster Recovery solutions for the datacenter services.
Research and implement new tech that will enhance company productivity.

Directory Services Engineer

Confidential

Responsibilities:

Lead migration engineer for integration of a major acquisition in South America (Brazil). Developed plans and project to migrate the acquisition’s domains into the corporate environment. Traveled internationally and worked with the local support team throughout the process.
Migrated client offices and users from legacy NT 4 domains and Windows 2000/2003 Active Directory forests to corporate Windows 2003 Active Directory Forest.
Extensive travel within the US.
Create process and procedure documentation for Disaster Recovery scenarios
Create scripts using VBScript, WMI and ADSI to automate admin tasks.

Support Engineer

Confidential, Las Colinas, Texas

Responsibilities:

Resolve Premier customer’s support issues received via phone or e-mail.
Support Active Directory and related technologies, including: FRS (File Replication Service), DFS (Distributed File System), AD replication, Terminal Services, Licensing, AD Migration Tool, Group Policy, DNS, ACL Permissions, Kerberos authentication, account lockouts, etc.
Work with other teams to resolve issues that cross team boundaries, such as Exchange, Networking, SQL, IIS, Performance, Setup, etc.

Senior Systems Administrator

Confidential, Fort Worth, Texas

Responsibilities:

Senior Systems Administrator responsible for 1,500+ NT 4.0 and Win2k servers
Operational responsibility of the Intel servers for the build out of a new 30,000 sq. foot Data Center
Built 120+ Dell and HP servers to company standards and specifications

Senior Network Administrator

Confidential, Dallas, TX

Responsibilities:

Technical team member of the Architecture, Planning and Implementation team that built the Confidential Global Directory Services environment
Team Lead over Global Directory Services operations team
Maintain and manage 70,000 + user Active Directory forest with 22 Domain Controllers in nine (9) global sites
Maintain and manage Global Novell NDS tree with 60,000 + users, 500+ servers and over 200,000 objects in 120 offices worldwide
3rd level support for Local and Regional network administrators

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