Network Engineer Resume Carlsbad, CA - Hire IT People

SUMMARY

Cisco Unified Communications Engineer with extensive experience in post - sales integrations of Cisco Collaboration solutions, to include CUCM, CUC, UCCX, CUAC, CUBE, SIP, PRI, and UCS BE6K for small to enterprise customers across all business sectors.

AREAS OF EXPERTISE

Cisco UC - Installation, configuration and upgrades of CUCM, IM&P, CUC, CER, CUAC-Advanced, PLM, and Informacast Paging.
PRI and SIP trunk voice turn ups, and H.323, MGCP and SIP gateways, IOS conference and transcoders configuration.
Deployed and configured CUBE, SRST, Jabber, LDAP integration, Call Handlers, Extension Mobility, UCCX, CAD, Quality Management, Advanced Quality Management.
Independent worker, with extensive problem resolution skills. Can work independently or on a team.
Extensive customer service and end-user technical training experience.

TECHNICAL SKILLS

Hardware Configuration
Cisco Routers, Switches, and Hubs
Database Management
Wireless LAN networking
Troubleshooting/Problem Solving
Telecommunications Integration
H.323 and MGCP Voice Gateway Configuration

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Responsibilities:

Conducted UC 10.5 Upgrades, Cluster Consolidation and Design Configuration Remediation in a life - critical, medical center environment for a large enterprise health care company Responsible for converting 52 UC clusters consisting of CUCM, CUC, CER, and Voice Gateways from 8.x to 10.5 software platform.
Installed/Configured/Upgraded UCS servers, UC application servers and voice gateways in a life-critical, medical center environment.
Prepared work task templates detailing every change to be performed within the maintenance window for each site according to the SOP s.
Installed/Configured/Upgraded UCS servers and related ESXI and CIMC software.
Installed/Configured/Upgraded UC Application Servers.
Performed DRS backups and restorations.
Performed COBRAS exports and imports.
Created Voice Gateway configuration scripts to standardize to new call flow design.

Confidential, Carlsbad, CA

Senior Network Engineer

Responsibilities:

Responsible for implementation and technical support of UC related technologies to include: UCM, Unity Connection, Unity, IM & Presence, Jabber, Informacast, UCCX, Emergency Responder, Auto-Attendant, Calabrio Call Recording, and Voice Gateways

Confidential, Ontario, CA

Cisco Unified Communications Engineer

Responsibilities:

Configured Cisco Unified Communications solutions in project - based deployments for clients.
Provides level 2 technical support for customer IT staff, as well as providing expertise with the technical sales of equipment for existing infrastructure.
This enhanced customer relationships resulting in increased sales, and new account referrals to new customers.

Confidential

Senior VOIP Engineer

Responsibilities:

Provides expedited call routing troubleshooting with outside defense commands to support time - sensitive military and Special Forces missions.
VOIP network redesign- Changed outbound calling from egressing individual regional end sites to a centralized SIP trunk architecture.
This consolidated troubleshooting from multiple vendors to onegreatly speeding up problem resolution.
Enabled critical call redundancy which was absent previously.
Route List redesign- Optimized outbound calling to other regions and outside of Afghanistan.
Reducederroneous dialing by users.
DSP resources- Created conference bridge, transcoding, and media termination point media resources sharedby multiple regional end sites.

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Network Engineer Resume

Carlsbad, CA

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