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System Analyst Resume

CAREER OBJECTIVE:

To work for challenging assignments in Software IT Product and Delivery with technology driven Organization that utilizes my skills, abilities and offers ample learning opportunities.

SUMMARY:

  • Daily interaction with Business users, Application Support personnel, Managers and Leads, onshore and offshore teams to coordinate various activities like requirement analysis, design, delivery and on targeted Business commitments, timelines adherence completeness with superior quality and by following all service level agreements.
  • Active participant with System Analysts for deriving Information Technology Requirements from the Business Requirements.
  • Participate in architectural and feature enhancement meetings for the subsequent releases and in turn coordinate the offshore team to implement agreed items.
  • Identifies design gaps in the interfacing applications and makes appropriate suggestions to improve quality and performance from an end - to-end perspective.
  • Analyzing the work flow for new Business Requirement in the form of User stories and coordinating the same with onshore /offshore teams.
  • Preparation of test strategy on various programs for which Trouble Ticket Management and Remedy CenturySavvis suite of network ticketing applications.
  • Working with Product owner and Product owner partners for any Change requests or enhancements and communicates the same to teams to get it done.
  • Provide Project Estimates for Business Requirements for each phase of the Project Cycle. Measure Project Estimates-to-Actual and perform analysis for continual improvements in the Project.
  • Perform Root Cause Analysis (RCA) for issues raised by Business User.
  • Preparing weekly status report for Confidential (Trouble Ticket Management)/OPSCONSOLE and Remedy CTS (CenturySavvis) suite of applications to stakeholders Assist in providing estimates for new features and enhancements.
  • Participate and play a key role in Go/No-go meetings, address any ongoing issues to the Business before and after deployment.
  • Task estimates for story points and help estimate IT budgets.
  • Troubleshooting and deugging for Confidential (Trouble Ticket Management) and Remedy CTS (CenturySAVVIS) suite of applications.
  • Proactively initaites emergency calls such as SWAT call to identify the Root cause on the issues found in Prod Envirnoment and help to provide a quick fix on the same Business day.
  • Participation in all major and minor application releases and deployment to Business, assist teams in validating scenarios when there are production fallouts.
  • Developed Organisational Standards Automation frameworks which performs whitebox and Black box validations.
  • Active Mentor and guide to enhance other Automation framworks such Parasoft SOA, Golden Framework - UFT to run sanity scripts in production environments and to measure the threshold of bandwidth for the tickets getting generated on daily basis.
  • Demoing the Automation Suite to Business Users and helping them use it to save their Manual Hours.
  • 10 plus Years of experience in Telecom Domain - Project Management, Service Ordering, Provisioning, Network Trouble ticket Management, Stakeholder Management, Client Relationship Management & IT Infrastructure Management, CRM validations.
  • 4 years of Automation Design and Validation Experience for DevOPS and Agile Methodologies using various Technologies and tools such Java - Selenium web driver, VB - UFT, Java - Rest Assured and Java Parasoft SOA.
  • Actively involved in providing high-end Telecom services to U.S Business and Users. Attained deep industry knowledge of telecommunications standards, processes and procedures as well as system technologies and architectures
  • Excellent Learning experience in Quality Management tools such as HP ALM, Caliber and CA Agile Central and JIRA.
  • Managing and Coordinating a team of 12 members.
  • Worked Extensively in DevOPS, Agile, V and Waterfall models.
  • Very Good experience in Mobile Application Testing on IOS and Android platforms.
  • Active participated in daily Scrum meetings and Sprint review calls.
  • Excellent Experience in Software development life cycle ( SDLC ) and Software test life cycle ( STLC ).
  • Very good working experience in planning poker tool for providing story points for user story.
  • Well versed in designing Strategy plans , LEs , Test Plans and various Test type documents .
  • Expertise working in Operational Support System (OSS) and Business Support System (BSS) systems.
  • Performed Extensively various testing types in Cross Browser Platforms.
  • Very Good Working Experience in Cloud Computing and testing the Saas Clouds .
  • Extensive Exposure and Experience in Telecom , Insurance and HealthCare domains.
  • Vast Expertise in Dev/ Test life cycle and Defect Life cycle with different Phases of testing.
  • Working Exposure and Experience in Setting up QA / UAT test environments.
  • Log Analysis Using UNIX Commands using Putty Server and preformed reverse engineering to find the failed cases.
  • Experience in Writing Simple to Complex SQL database queries in SQL Server and Oracle database.
  • Very Good Debugging skills and finding the Root cause analysis for the issues found.
  • Highly Motivated, detail oriented, Versatile and able to work independently or as a part of a team.
  • Interaction and Coordination with development Onshore/offshore teams /End Users/ Scrum Master in requirements gathering and User story Analysis.
  • Interactive Business communications.

TECHNICAL SKILLS:

Operating system knowledge: Windows - 10, Linux, UNIX.

Programming languages: Core Java 1.8, Visual Basic, .Net.

Test Management Tools: Rally - CA (Computer Associates) Agile Central, ALM (Application Life Cycle Management) 11.52, JIRA.

Automation Framework: Hybrid Frameworks - TestNG, Parasoft SOA, Rest Assured with (Behavior driven development) Approach.

Automation Tools: UFT (Unified Functional Testing) 11.53, Eclipse IDE (Integrated development Environments), Selenium Web driver.

Continues Integration Tools: Gitlab and Jenkins.

Supporting Tools: TMS (Trouble Management System) Bus listener.

Database packages: TOAD (Tool for Oracle development) Oracle 11.6, SQL Server 2008.

Servers: Web Logic 10, Tomcat 8.0, SOA (Service Oriental Architecture), REST (Representational State Transfer) Web services, SOAP 5.3.( Simple Object Access Protocol )

Internet Technologies: JavaScript, VBScript, HTML (Hypertext Markup Language), XML (Extensible Markup Language).

Version Control Tools: Borland Caliber 11.4 Dimensions.

DEVOPS AND AGILE METHODOLOGY:

  • Excellent working experience in DevOps and Agile methodology.
  • Active Participation in Agile Scrum Team meeting, Back log groomings.
  • Providing small dev fixes when there is priority on the business.
  • Very Good interaction with the Scrum master, PO and POPs.
  • Daily Interaction in Scrum meetings and actively involved in sprint planning.
  • Active participant on story points adding and break down the concepts into user stories.
  • Based on the stand up meeting developing the Test case scenarios.
  • Helps in providing the suggestion to prioritize the Agile back logs with the help of Product owner and Scrum master.
  • Demoing to the User, once testing is completed.
  • Active member in Quarterly Release for each Sprint.
  • Expertise and Experience in Designing, Developing the Java based Automation TestNg, Parasoft SOA and Rest Assured frameworks.
  • Very good experience in Object oriented programming.
  • Preparation of Java test scripts for the test scenarios as per priority basis.
  • Strong knowledge on the Java debugging skills and find the failed test scenarios.
  • Using Sikuli to automate flash objects.
  • Automated highly complex dynamic telecom web application using Selenium Web Driver.
  • Assessed technical risks associated with different test automation approaches and test strategies.
  • Ability to prioritize and optimize automating scripts based on User story requirements.
  • Functional automation framework development which was developed on TestNG framework with BDD (Behavior driven development) approach by using selenium and Cucumber tool.
  • GIT is used to store all scripts and using Jenkins the Jobs are scheduled to run the scripts.
  • Implementation of Gitlab and configuration with Jenkins for Continues Integration.
  • Implementation of Linear frame work for one of the Telecom applications using UFT 11.53.
  • Developed Organizational Standard Golden Frame Work (A form of Hybrid Frame work) to automate Regression scenarios for telecom applications.
  • Good understanding on the HP UFT checks points and object shared repository concepts.
  • Ability to prioritize and optimize VB scripts based on User story need.
  • Automated Functional,Regression Scenarios using UFT 11.53 on Notifications system applications.
  • Active listener and participant in daily Agile Scrum meetings.
  • Providing story points for each user story on each back log grooming sessions.
  • Creation test cases and test case review on each sprint on schedule basis.
  • Estimations, Realistic schedule planning, Task Allocation, monitoring of tasks and Communicate the validation status using CA Agile Central.
  • Verification of Test Metrics and participation in PIR Reviews and back log grooming sessions.
  • Managing, motivating and mentoring the team members.
  • Developing functional test plans and test procedures (includes business test case scenarios) that are traceable based on Functional Requirements/Design Document.
  • Abreast with functionality, ad hoc, usability, system, and related test methodologies.
  • Very good experience in Setting up test environments, Installation of Application in machines, up gradation and maintenance of Application servers.
  • Deployment of builds in the Test and UAT environments and Validate the Testcase as per specifications.
  • Developed Simple SQL to Complex Queries using MS SQL 2010 and Oracle 10g.
  • Extensively used MS SQL 2010 to write the Queries using different joins.
  • Expertise in writing Sub queries as the Requirement need.
  • Very Good experience using database DML statements.

PROFESSIONAL EXPERIENCE:

Confidential

System Analyst

Tools: Manual Testing/ Automation Testing, MS-SQL Server, Toad - Oracle, HP ALM, CA Agile Central,, SOAP UI, Web Services, XML

Responsibilities:

  • Allocating the User story based on the priority in Team and Participation in the daily agile stand up meeting.
  • Co-ordination about ongoing events between Onsite and Offshore teams in daily sync up calls.
  • Based on US and identify the test Scenarios, Writing and Execution of test cases in Rally tool.
  • Design Automation test scenarios in the form of In sprint and Sanity validations
  • Perfomring Unit test automation and Regression validations.
  • Evaluation and Review of Peer test Cases for other Confidential applications.
  • Analysis the issues and logging defects and defect tracking in CA Agile Central.
  • Interaction with the Scrum masters, POPs and POs.
  • Handling daily status Reports and Participation in the daily onsite other calls.
  • Preparation of the documents, if there are any cases had to be notified to the Business which is of deferred state.
  • Identifying Regression test cases and automating the same using UFT 11.53.
  • Active participation in each quarterly release, preparation of pre release and post release documents and submitting to business.

Confidential

System Analyst

Tools: Manual Testing/ Mobile Application Testing, MS-SQL Server, VSTS 2010.

Responsibilities:

  • Assigning the User story based on the priority basis in
  • Participation in the daily agile stand up meeting.
  • Co-ordination about ongoing events between Onsite and Offshore teams.
  • Analyses of Requirement documents and identify the test Scenarios.
  • Writing and Execution of test cases.
  • Evaluation and Review of Peer test Cases.
  • Analysis the issues and logging defects and defect tracking.
  • Interaction with the client, onsite BAs and offshore Bas.
  • Handling daily status Reports and Participation in the daily onsite calls.
  • Preparation of the documents, if there are any cases had to be notified to the client which is of deferred state.

Confidential

System Analyst

Tools: Manual Testing/ Mobile Application Testing, MS-SQL Server, VSTS 2010.

Responsibilities:

  • Requirement analysis and creating test cases for Mobile and web applications.
  • Co-ordination about ongoing events between Onsite and Offshore teams.
  • Evaluation and Review of Peer test Cases.
  • Analysis the issues and logging defects and defect tracking.
  • Interaction with the client, onsite BAs and offshore Bas.
  • Handling daily status Reports and Participation in the daily onsite calls.

Confidential

System Analyst

Tools: Manual Testing/ Mobile Application Testing, Oracle.

Responsibilities:

  • Analyses of Use Case documents and identify the test cases.
  • Interaction with the client.
  • Writing and Execution of Functional, System and Regression test cases.
  • Evaluation and Review Functional and System of test Cases.
  • Logging and Review of defects in CQ Web.
  • Defect tracking and Analysis, Test case Review.
  • Walkthrough meeting and Preparing MOM.

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