SUMMARY:

• Dedicated IT Administrator with twenty - three years of experience and a proven record of in providing timely, top-notch support of computer systems.
• Systematic problem-solver who remains cool under pressure.
• Able to build a sense of confidence and trust among others that keeps stressful situations calm.
• Known for effective, hands-on approach to troubleshooting and friendly, easy-going style.
• Valued for willingness to go the extra mile to help others.
• Self-directed individual who is effective working both independently and as part of a team.
• Highly customer-focused. Committed to maintaining the highest standards of service excellence.

TECHNICAL SKILLS:

Client O/S: Windows 10, Windows 8, Windows 7, Windows XP, Windows 2000,Windows NT 4.0, Windows NT 3.51, Windows 98, Windows 95, Windows for Workgroups 3.11, Windows 3.11, MS-DOS 6.22

Applications: Office 365, MS Office Professional ( ), Outlook Webmail 2010, Sage ACT ver 2010, Symantec Ghost, VNC - Remote Admin, McAfee Anti-Virus, Adobe Creative Suite 2 & Adobe Creative Suite 6(Dreamweaver & Photoshop), Cisco VPN, McAfee SaaS - McAfee Admin Email Console, WinZip, Sonic Wall VPN

Network O/S: Windows Server 2012r, Exchange Server 2010, Windows Server 2010, Windows Server 2008, Windows NT 4.0 Server, VMS

LAN O/S: Pathworks (DECNET), Microsoft TCP/IP networks, LANMAN (Netbios)

Other: Dell Optiplex desktops/latitude Laptops, iPhone 5-8 s, Canon Image Runner Family, HP family printers HTML, CSS, Mozilla FireFox, Google Chrome, Tivoli, Remedy, Support Magic, Sonic Firewall

PROFESSIONAL EXPERIENCE:

Confidential, Denville, NJ

IT Manager\Systems Administrator

Responsibilities:

• Responsible for day to day IT support for 60+ users
• Administration and maintenance of the IT infrastructure (servers, Cisco, hardware)
• Administration and maintenance of the IT network and workstation security
• Oversees the administrator and maintenance of computer stations and software
• Call vendors to resolve onsite issues and remote site issues
• Exchange 365 Administrator - Add\Delete\Change user accounts and access rights to Shares Mailboxes\Distribution Lists
• Active Directory - Create\Delete\Maintain user accounts and access rights (reset passwords) for all new hires: PC system best practices, phones, applications, organization operational processes
• Setup\configure VOIP Cisco phones for all users
• Migrating data onto the new laptops from customer’s old laptop
• MS-Teams
• Skype

Confidential, Annandale, NJ

Desktop Support

Responsibilities:

• Responsible for day to day Desktop Support for 900+ onsite users
• Resolves problems related to Windows 10/7/Win 8, MS-Office( ), desktop/laptop hardware (migration-break/fix), iPhone setup and troubleshooting, Setup of local/network printers, local area network, and wide area networks trouble shooting(TCP/IP)
• Part of team that refreshed 400 Dell Latitude laptops
• Migrating data onto the new laptops from customer’s old laptop
• Verify data has been transferred (Desktop Shortcut, Browser Favorites, printers, my documents)
• Install any applications and test
• Installing local & network printers
• Update drivers as needed
• Remedy call tracking system

Confidential, Warren, NJ

Outlook Support Technician

Responsibilities:

• Exchange Server 2016 - Add\Delete\Change user accounts and access rights to Shares Mailboxes\Distribution Lists
• Closed 15-20 tickets per day
• Remedy call tracking system

Confidential, Rockaway, NJ

Desktop Support\Help Desk Technician

Responsibilities:

• On-call 24x7 - First point of Contact responsible for day to day Desktop Support\Help Help Desk for 150+; onsite, remote office users, and home users
• Resolves problems related to Windows 10/7/XP, MS-Office( ), desktop/laptop hardware (migration-break/fix), iPhone setup and trouble shooting, Setup of local/network printers, local area network, and wide area networks trouble shooting(TCP/IP)
• Maintain inventory of Hardware; Recycle\Decommission old computer equipment
• Active Directory - Create\Delete\Maintain user accounts and access rights(reset passwords)
• Exchange Server 2010 - Create\Delete\Maintain user accounts and access rights
• McAfee SaaS - McAfee Admin Email Console - Create\Modify\Delete accounts
• Build and maintain all Desktop\Laptop images
• Deploy Laptops\Desktops from XP to Win 7
• Migrating data onto the new laptops from customer’s old laptop
• Setup\configure VOIP Cisco phones for all users (Cisco Unified Call Manager)
• Call Vendors to resolve onsite issues and remote site issues
• Liaison between departments to resolve issues
• Design & conducted classroom and web-based for the company’s application suite for all new hires: PC system best practices, phone, applications, organization operational processes
• Sales Force and User front end experience
• CS5 & CS6 Dreamweaver (HTML, CSS)
• Intercall Unified Meeting 5 (Web & Phone conferencing)
• Symantec Backup (policies, backups, and restores)
• Extensis Suitcase version 4 & 6
• Termination process of users(Disabling accounts, backup of data, verify all IT equipment returned)

Confidential, Montville, NJ

Desktop Support Consultant

Responsibilities:

• 2nd level Desktop Support.
• Resolves problems related to Windows 2000/XP & MS Office/Lotus Notes R6, desktop/laptop hardware (migration-break/fix), Blackberry setup and trouble shooting, Setup of local/network printers, local area network, and wide area networks.
• Provided direct level support for 1,600 end users

Confidential, Morristown, NJ

Desktop Support Consultant/Executive Desktop Support

Responsibilities:

• 2nd level Desktop Support.
• Provided direct level support for 1,400 end users in a fast-paced environment at Global Head Quarters
• Resolves problems related to Windows 2000/XP & MS Office/Outlook 2003, desktop/laptop hardware (migration-break/fix), Blackberry setup and trouble shooting, Setup of local/network printers, local area network, and wide area networks.
• Worked on Windows XP upgrade project for 1,400 end users

Confidential, Murray Hill, NJ

Laptop Rollout Consultant

Responsibilities:

• Responsibilities included; Using Norton Ghost 8.0 to image Dell Latitude D610's with Windows XP & MS Office 2003, joining laptops to domain, and setting up outlook inbox
• Migrating data onto the new laptops from customer’s old laptop.
• Supporting the newly rolled out laptops via phone support.
• Keeping track of the laptop inventory.

Confidential, Lebanon & Murray Hill, NJ

Senior Desktop Support Analyst

Responsibilities:

• Managed Telephony IDs and passwords for system access to Avaya's Definity G3r phone switch
• Monitored SAP conversation process and provided detailed reports that were instrumental in hastening the resolution of problems.
• Resolved problems related to Windows 2000/XP & MS Office 2003, Desktop/Laptop hardware (Migration-Break/Fix), Setup of local/network Printers, local area network, and wide area networks.
• Managed migrations, upgrades, and computer set-ups. Streamlined process by developing customized computer builds and uploading them onto network for easy downloaded onto individual computers.
• Worked on Windows NT 4.0 upgrade project for 300 end users
• Worked on Office 97\Outlook 98 upgrade project for 300 end users