System Administrator Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

System Administrator

Responsibilities:

Created and optimized routing in the Confidential Phone System
SharePoint 2013,2016, and SharePoint Online Created Sites, Managed user permissions, assisted with deploying SharePoint 2016, migrating sites using ShareGate
Created Process and Troubleshooting Documentation
Worked on the Office 365 and SharePoint 2016 deployment Projects
Office 365/SharePoint Administrator with experience configuring and monitoring systems
Confidential with experience building and designing call center routing, backing up call center data

Confidential

Serviced Desk Lead

Responsibilities:

Assisted Service Desk Staff with Support Issue, Training and Mentoring
Point of Contact for customer escalations
Created Process and Troubleshooting Documentation
Assisted Security Team with SOX audits related to application and network access

Confidential

Analyst I IT Services

Responsibilities:

Provide Tier II support to GCI Employees for Confidential telephone system, CA Service Desk ticketing system, Metasolv, and SharePoint.
CA Service Desk Created accounts for IT employees, created new ticket areas, designed new automated forms with troubleshooting
Worked on Project to reduce ticket areas in CA Service Desk
Created Process and Troubleshooting Documentation
Worked on project to create training program for service desk employees
Trained new Service Desk Employees

Confidential

Service Desk Specialist II

Responsibilities:

Created new employee accounts in active directory and exchange
Provided Support to employees for GCI various billing applications
Assisted employees with network connection issue on the corporate network and VPN
Provided Support for Office Applications
Assisted Desktop with Reimaging of GCI computers
Assisted Employees on site with various computer and application issues
Worked on the Technical Support team for Fur Ronday Sled Dog Race, imaged computers, setup computers and printers at event headquarters