SUMMARY:

• With over 11 years of experience in Networking and Telecommunications, I have a breadth of knowledge of networks, servers, telecommunications and end user systems.
• I think one of my finest qualities is that I’m not afraid to dig in and troubleshoot problems.
• I’m a valuable member of every team I work with but am very proficient at self - starting and leading when necessary.
• I have successfully run my own business as an entrepreneur.
• I conduct myself with a professional attitude, I have excellent leadership qualities, I am well organized, team oriented, reliable, accountable and extremely easy to work with.
• Not only do I have proficiency in troubleshooting hardware and software on systems and network infrastructures, but I have also transformed IT departments into well managed, cost effective entities by implementing solutions that solve critical business problems.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Senior Technology Engineer

Responsibilities:

• Network and Systems Engineer
• Responsible for multiple locations and managing many clients
• Work with clients to troubleshoot infrastructure problems and implement new solutions
• Design, Implement and Maintain Network Infrastructures
• 9300, 3650, 3750 Cisco Switches
• Cisco Small Business Switches
• Netgear ProSafe M4100 Series
• Cisco SF300 Series
• Sonicwall Firewalls / Sonicwall Global Management System
• Wireless: Cisco Meraki, Ruckus Networks, Cisco WLAN, Aruba
• Design, Implement and Maintain Virtualization Infrastructure
• VMware vSphere / ESXi 5.5, 6.0, 6.5
• Hyper-V 4.0, 5.0,
• Manage and troubleshooting of Storage Area Networks (SAN)
• NetApp E Series SAN
• HP MSA SAN
• Troubleshoot and maintain VoIP Solutions
• Cisco Unified Communications
• CUCM/ UCCX 11
• Finesse
• Cisco Broadsoft
• Manage and troubleshooting of server systems and applications
• Office 365 - Azure AD Connect
• Exchange 2010, 2013, 2016
• Windows Server 2003/R2, 2008/R2, 2012/R2, 2016
• Windows Desktop 7, 8.1 10
• Manage Virtual Backups
• Veeam for vSphere and Hyper-V
• Veeam Offsite Service Provider
• Workstation Backups
• Assisted in migration of 20 customers and hundreds of phones to a new Broadsoft phone system.
• Managed and rebuilt client systems infrastructure from the ground up after being attacked by virus
• Implementation of a Cisco WAVE (WAAS) Optimization appliance between two customer locations to optimize their LAN traffic.
• Use of policy-based routing (PBR) and ACLs.
• Deployed Cisco Wireless LAN Controller with Aruba Networks Clearpass Radius server
• Locked down guest network with Cisco Flexconnect ACLs
• Guests were approved by employee sponsorships
• Emplyoee WiFi used Radius/AD Integration

Confidential, Wilmington, NC

Chief Operating Officer

Responsibilities:

• Responsible for the efficiency of the business
• Strong understanding of business functions
• Set comprehensive goals and KPIs for performance and growth
• Manage relationships with partners and vendors
• Lead employees to encourage maximum performance and dedication
• Strong knowledge of IT and Business Infrastructure
• Oversee website design, development, management and maintenance.
• Manage web servers and content delivery networks
• Ubuntu/Apache cPanel
• Dedicated Cloud Hosting
• Wordpress
• CDN/Cloudflare
• Website Visibility / Oversee Search Engine Optimization
• Google Analytics / Search Console
• SEMrush
• Keysearch
• Front/Back End Development
• HTML5, CSS3, PHP, JavaScript
• CronJobs
• Manage of HA, DR, Backup
• Manage Web Security
• Wordpress Hardening
• Web Application Firewall
• Firewall
• Oversee digital marketing and sales campaigns
• Long form sales pages
• Marketing funnels
• Lead collection
• Social Media Ads
• Email marketing management

Confidential, Austin, TX

Owner

Responsibilities:

• Oversee daily operations of the company
• Lead employees to encourage maximum performance and dedication
• Manage business projects and execution of business strategy
• Manage marketing strategies and social media

Confidential, Charlotte, NC

Network Engineer

Responsibilities:

• Manage two locations and two Datacenters with 24/7/365 SLA
• LAN (Cisco routers, switches, firewalls)
• 2950, 2960, C2650, SGE2010P switches
• 2811, 2821, 2909, 2911 routers
• ASA 5510, AS520
• Sonicwall NSA240, 2500, 3500
• Barracuda F400
• Nexus 5524, 3548
• Brocade ICX 6540
• WAN
• T1 and 100MB, failover configurations (Cogent, TW, Windstream)
• Cogent Fiber point-to-point to disaster recovery DC.
• Manage over 400 servers (Physical and Virtualized)
• Windows Server 2008/R2, 2012/R2, Hyper-V 2008
• SQL 2005, 2008/R2, 2012
• VMware
• ESXi 5, 5.1, 5.5 vSphere Management vSwitch/Distributed Switching vCenter Operations Manager (vCOPS)
• HP Procurve, Dell Servers
• Cisco M (200/210) and B Series UCS Servers
• 6248 Fabric Interconnects
• NetApp (FAS3240, FAS2240, E5500) and Synology SANs
• Cisco Unified Communications
• CUCM 8.6 and 10.5
• CCX 8.5 and 10.5 with 45 Agents
• Unity Connections 8.6 and 10.5
• CIPC soft phone, hard phones (7900 series), and Cisco Jabber
• 200 Desktop, Laptop, and surface devices
• Exchange Servers and Mobility
• Exchange 2010 and ActiveSync
• On premise Spamtitan Spam Filter
• Work with development team on application implementation
• Deployments, development, bug fixes.
• IIS, Apache, Tomcat
• XML, Visual Basic .Net
• Citrix XenMobile Multi-Tenant 8.5, 8.6, 8.7, 9.0
• Administration, maintenance, development, rebranding
• Console, tenants, mail manager, licensing servers
• Wireless: Dell Aruba, and Motorola 8000 WAPs
• Migration of Velocitor into a new building.
• All new Cisco infrastruction (3548 NX, 3760s, Barracuda FW)
• WAP implementation (Motorola)
• Upgrade Cisco Phone System from 8.5 to 10.5
• CUCM, UCCX, UC, IM/Presence
• Implementation of FlexPod at office location
• FI, Nexus, NetApp FAS2240, UCS B Series
• Implementation of FlexPod at data center location
• FI, Nexus, NetApp E5500 Flash, UCS B Series
• Implementation of Citrix XenMobile (Rebranded) and MailManager
• Moved away from Airwatch
• 10,000+ devices (Android, iOS, Windows Mobile)
• Implemented Brocade ICX6540 Stack to replace SB SGE2010P switches
• HA LACP back to Nexus, DSCP QoS Trust for VoIP
• Migrated Orlando Datacenter
• NetApp SANs, UCS Blades, Cisco routers, switches, fabric interconnects
• Cisco Extension Mobility for CM/CX 8.5
• Implemented extension mobility for call center users.

Confidential, Cherryville, NC

Network and Systems Administrator

Responsibilities:

• Manage two locations with a 24/7/365 SLA
• LAN (Cisco routers, switches, firewalls)
• 2950, 2960, 3750G, 3750X switches
• 2500, 2821 routers
• ASA 5510
• WAN/T1 VPN Internet Connection to Corporate HQ
• Fiber point-to-point to disaster recovery site.
• Manage over 90 servers (Physical and Virtualized)
• Windows Server 2003, 2008, various Linux distributions
• Physical Dell and Cisco M210 Series
• VMware
• ESXi 4.1 vSphere vSwitch/Distributed Switching
• Manage two EMC SANs (CX4 and CX3)
• Cisco Unified Communications
• CUCM 8.5
• CCX 8.5 with 60 Agents
• Unity 8.x
• Zoom CallRec Call Recording
• CIPC soft phone and hard phones (7900 series)
• 400 Desktop, Laptop, and Zero/PCoIP clients
• Dell Laptops and Desktops
• Pano Logic Zero Clients and Dell FX PCoIP
• Exchange Servers and Mobility
• Exchange 2003 and ActiveSync
• 50+ Android and iPhone 3GS and 4
• Cisco Unified Communications Upgrade from 7.1 to 8.5
• CCM, CCX, and Unity Upgrade
• VMware View PCoIP
• Cost savings with PCoIP VDI Solution
• Microsoft System Center Configurations Manager 2007
• OS Deployment
• Software Updates and WSUS
• Software and Hardware Inventory
• Infrastructure Upgrade
• Dual six strand 10GB fiber installation with run redundancy
• 3750X stack switching
• SQL R2 Upgrade
• Parallel upgrades of production and development cluster environments from Microsoft SQL 2005 to SQL 2008 R2
• Consolidated SQL environments

Confidential, Hartford, WI

Infrastructure Support Specialist / Network Engineer

Responsibilities:

• Manage seven site locations within the US, Mexico, Canada, and China.
• LAN (Cisco routers, switches, FortiNet UTM Firewalls)
• WAN/MPLS/VPN and Internet Connections
• Manage 80 Servers over seven site locations.
• Windows Server 2000, 2003, 2008
• VMware ESX 3.5 and 4.0
• Physical (DELL) and Virtual (VMware)
• Manage1,500 Desktop and Laptop computers
• Dell Laptops, Notebooks, Desktops
• Outside sales, US sites, and Mexico
• Administrator of Network security
• Email Filtering/Spam (Postini)
• Antivirus (Symantec/Microsoft Forefront)
• FortiGate Firewall/UTM
• Microsoft Windows Group Policies & WSUS Patch Management
• Infrastructure (Switch, Router)
• Administrator of Microsoft Office SharePoint Server 2007
• Intranet and Extranet sites
• Co-Location Manage Web Environment
• Three Physical Servers, One SAN
• Five Virtual VMware Servers, High Availability with V-Motion
• Work closely with Marketing Web Developer
• Manage Sarbanes-Oxley (SOX) IT Compliance
• Monthly, Semi-Annual, and Annual auditing needs