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Network Administrator Resume

Castle Bank, IL


Network Administrator

Confidential, Castle Bank, IL


  • Cisco VOIP rollout and administration
  • LAN and WAN administration for 19 locations
  • Help Desk support for 300 - 400 users
  • Software installation/support
  • Telephony and IT -related billing approval and pricing negotiation

Network Administrator

Confidential, Marengo, IL


  • LAN administration/maintenance for 5 locations
  • Administration of multiple Windows Server 2003 Domain Controllers
  • Administration of multiple Windows Server 2003, Windows 2000 Server member servers
  • Exchange 2003 administration
  • Windows Software Update Services implementation/administration
  • Assisted in providing second- level hardware and software support to 100+ users
  • Implementation/administration of Track-It help desk software
  • Server 2003 Active Directory administration
  • Assisted with iSeries 400 support
  • Rollout and configuration of 70 Dell Optiplex desktops

Help Desk Agent/PC Technician

Confidential, Franklin Park, IL


  • Lead Remedy Help Desk support agent
  • Administered the Remedy AR system in the Help Desk supervisor’s absence
  • AS/400 support for 90 locations
  • Troubleshot NT connectivity issues for 3500 employees across domain
  • Assisted lead tech with second level hardware support functions
  • Aided in the design of the Remedy AR system application

AS400 Support Specialist

Confidential, Huntley, IL


  • Lead AS/400 support operator
  • Provided phone support of hardware and software issues for users in remote locations
  • Provided second level support for location

First Assistant Manager

Confidential, Woodstock, IL


  • Hired as crew, promoted to Floor Supervisor, Second Assistant Manager and First Assistant Manager positions consecutively.
  • Held First Assistant Manager position for 10 years.
  • Scheduled management staff and crew
  • Product and supply ordering
  • Daily and monthly inventories
  • Recruiting and hiring

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