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Firewall Engineer / Tier Iii Tac Support / Lab Manager Resume

Draper, UtaH

SUMMARY:

Skilled Firewall Engineer / Network Engineer/ Network Administrator with 21 years expertise in implementing, designing, managing, monitoring and supporting enterprise level networks, servers and applications. Real world experience configuring high availability networks, application and storage infrastructures that require 24/7 support and 99.99% uptime. Driven, efficiency - focused IT Project Lead able to direct multiple projects effectively and offer innovative solutions. Hands-on experience as a team lead responsible for supporting cross-functional team members in planning, design, implementation and administration of enterprise level network infrastructures

AREAS OF EXPERTISE:

  • Palo Alto Firewalls
  • Palo Alto VM
  • Palo Alto Panorama Management Servers
  • HP Network Automation
  • EMC SMARTS
  • Dell Sonicwall
  • Cisco Routers
  • Cisco Switches
  • Juniper Routers
  • Network Troubleshooting
  • Team Lead, Primary Support and Escalations
  • Project Lead, Communication Coordination & Implementation
  • Policy Compliance
  • Automation, Monitoring & Metrics
  • Packet Captures
  • Lab Management
  • Vmware ESX Servers
  • Network Upgrades
  • Documentation
  • Customer Support
  • Log Analysis
  • Quality Control
  • RMA
  • Firewall Configuration
  • Troubleshooting Complex Issues
  • Handling and Managing Escalation
  • Problem Resolution
  • Network Design & Implementation

PROFESSIONAL EXPERIENCE:

Confidential, Draper, Utah

Firewall Engineer / Tier III TAC Support / Lab Manager

Responsibilities:

  • Supported service level 1 and 2 customers that required 99.999% uptime while remaining in adherence with service level agreements
  • Configure, troubleshoot and upgrade Palo Alto firewalls, VM firewalls and Panorama management server
  • Resolved complex firewall issue, configuration, upgrades, threat prevention.
  • Troubleshooting support cases Tier II and Tier III Support tickets for Palo Alto manage Firewall clients.
  • Provided Palo Alto Firewall Clients' with regular status reports of their trouble tickets.
  • Created publish bug and resolutions that were implement in future releases of PAN-OS software
  • Analyzing firewall logs, forensic data, packet capture and root cause analysis.
  • Providing resolution within SLA under very high-pressure situations
  • Maintaining a ticket queue with a minimum of 20 critical and high priority tickets
  • Provided high level support, troubleshooting and resolution Palo Alto customers for Fortune 500 companies
  • Network lab management

PALO ALTO FIREWALL/PANORAMA EXPERT IN THE FOLLOWING:

  • High availability
  • User-ID
  • Captive Portal
  • Certificate Management
  • SSL/TLS Service Profiles
  • Logging
  • SMNP Traps
  • Syslog
  • RADIUS
  • TACACS
  • LDAP
  • Kerberos
  • Firewall Interfaces
  • Zones
  • IPSec Tunnels
  • IKE Gateways
  • IPSec Crypto
  • IKE Crypto
  • Virtual Routers
  • OSPF
  • BGP
  • DHCP
  • DNS Proxy
  • Multi-factor Authentication
  • HIP Objects/Profiles
  • Antivirus
  • Anti-Spyware
  • Vulnerability Protection
  • URL Filtering
  • DoS Protection
  • Authentication
  • Security Policies
  • NAT
  • Decryption
  • SAML
  • Panorama Management
  • Global Protect (portals/gateways)
  • QoS
  • PaloAlto Applications
  • Log Monitoring
  • Traffic & Threat Logs
  • URL Filtering Logs
  • System Logs
  • Authentication Logs
  • Packet Captures
  • Reporting
  • PAN-OS

Confidential, Seattle, WA

Network Engineer

Responsibilities:

  • Configuring, updating software on network equipment, device inventory, maintenance network device and investigating
  • Troubleshooting network device issues, firewall updates and changes, creating and maintaining network diagrams, creating and updating documentation
  • Resolving trouble tickets
  • Research and test configuration changes prior to implementation
  • Apply configuration changes
  • Testing configuration changes
  • Creating and maintaining network diagrams
  • Working with 3rd party vendors to resolve hardware issues
  • RMA network devices
  • Customer onsite work
  • Configuring and installing Dell switches and SonicWALL to best practices
  • Updating network device software
  • Troubleshooting and resolving user connectivity issues
  • ISP provisioning to complete the test/turn up

TECHNICAL PROFICIENCIES:

  • SonicWall
  • Dell Switches
  • Connectwise
  • Labtech
  • ITGlue
  • Confidential Visio
  • Juniper SRX 220
  • Juniper SRX 550

Confidential, Seattle, WA

Network Engineer

Responsibilities:

  • Responsible for configuring and managing remote network device installations for Confidential enterprise network
  • Participated in network architecture designs for new locations and improvements to existing infrastructure
  • Produced designed proposals, project plans, and rollout/testing procedures for new infrastructure
  • Provided comprehensive validation and testing of network configurations
  • Participated in network architecture design for new locations and improvements to existing infrastructure
  • Responsible for deploying, maintaining and troubleshoot routers other network devices
  • Assisted with maintenance and the built-out architectures for customers as needed
  • Network monitoring and configuration management systems, and create, update and maintain network documentation.
  • Network Protocol - BGP, OSPF, RIP Configuration
  • Worked closely with project managers and IT teams to identify and resolve network and network problems
  • Remote installations and upgrades of network devices
  • Quality control of network device configurations

TECHNICAL PROFICIENCIES:

  • Cisco Routers
  • Juniper Routers
  • Confidential Hyper-V
  • Global Traffic Manger
  • Firewall rules
  • SolarWinds
  • Juniper MX 960, SRX 220 and SRX 550
  • Confidential Visio

Confidential, Bellevue, Washington

Network Engineer

Responsibilities:

  • F5 load balancer (VIP, irule creation and modification, understanding of classes, pools, and SNATS)
  • Research and design solutions to technical and business problems. Maintained documentation
  • Network monitoring and configuration management systems, and create, update and maintain network documentation
  • Follow, develop and improve network configuration procedure
  • Virtual machine networking (Hyper-V)
  • ACL creation and modification
  • Global traffic managers
  • Responsible for helping to manage and support data centers and services that span globally
  • DNS record creation

TECHNICAL PROFICIENCIES:

  • Cisco routers
  • Juniper routers
  • Solar Winds
  • Global Traffic Manager
  • Firewall rules
  • FS Load Balancers
  • Juniper MX960
  • Cisco Nexus 7000
  • Confidential Visio
  • Arista 7280

Confidential, Bellevue, Washington

Senior Network Administrator

Responsibilities:

  • Research and design solutions to technical and business problems. Maintained documentation.
  • Follow, develop and improve network configuration procedures.
  • Maintain and improve network monitoring and configuration management systems, and create, update and maintain network documentation. Established and maintained inventory control.
  • Work closely with System Administration and IT teams to identify and resolve network and system problems

TECHNICAL PROFICIENCIES:

  • Cisco Routers/Switches
  • Juniper Routers/Switches
  • Confidential Servers 2008
  • Confidential Hyper-V
  • SolarWinds
  • Network Updates
  • Cisco Meraki Firewall
  • Avaya VOIP
  • Cisco ASA
  • Confidential Visio
  • Cisco Wireless

Confidential, Seattle, Washington

Network Lab Manager

Responsibilities:

  • Created a usable and flexible lab environment
  • Provided comprehensive validation and testing
  • Developed and monitored change control process
  • Maintained documentation
  • Established physical security·
  • Established and maintained inventory control
  • Implemented hardware maintenance
  • Worked closely with OEMs and software providers for lab related activities
  • Procured hardware, software and cabling
  • Managed network drops and server capacity and configurations
  • Coordinated testing among sub-teams
  • Built out architectures for client group as needed

TECHNICAL PROFICIENCIES:

  • HP Network Automation
  • Confidential SQL Server
  • Confidential - In-house software & tools
  • Confidential Server-2003, 2008, IIS and Hyper-V
  • PXE Boot installs
  • Patching, Network & Server Updates
  • Confidential - Visio
  • Cisco Routers / Switches
  • Fortinet, BigIP
  • IXIA Tester
  • Hyper-V

Confidential, Seattle. Washington

GNS Configuration Management / Network Configuration Analyst

Responsibilities:

  • Defined configuration management policies and procedures
  • Provided support for device deployment failures
  • Improved current ticketing system
  • Provided deep dive analytical analysis of network configurations and root cause investigation for errors in device configurations
  • Assisted in updating policies for new on boarding, changes for sustainment, standards change
  • Cross-group coordinator
  • Monitored large-scale enterprise-class applications and network tools for Confidential 's enterprise network consisting of 34,000+ network devices
  • Provided support for the automation, monitoring, reporting and metrics collection for the global network infrastructure
  • Defined and implemented best practices and procedures for managed tools and software

TECHNICAL PROFICIENCIES:

  • HP Network Automation
  • Confidential SQL Server
  • Confidential - In-house software & tools
  • Confidential Server - 2003, 2008, IIS and Hyper-V
  • Confidential - PowerShell, Visual Studio, Project, Visio
  • Cisco Routers / Switches
  • Citrix NetScalerF5, BigIP & Juniper
  • EMC SMARTS InCharge

Confidential, REDMOND, WA

WPS (Windows Phone Services) Operations

Responsibilities:

  • Support the automation of deployments, monitoring, reporting and metrics collection for the WPS server infrastructure, both Azure and GFS servers
  • Create and update documentation of best practices and procedures for managed tools and software
  • Improve and document Business Continuity Plan - (BCP) roles, responsibilities and tasks to resume business critical processes and services in the event of a significant disruption
  • Maintain OLAs to ensure processes and timely delivery of services between Windows Phone Services - CPX and the customer
  • Ability to be self-directed when required and work closely within a team environment
  • Provide technical expertise troubleshooting root cause analysis of service interrupting incidents, and develop and implement strategies to prevent recurrence
  • Ongoing management and sustaining support of the tooling infrastructure including operating system upgrades, security patches, hardware failure resolution, system health monitoring, reporting, application installation and provisioning
  • Support SLA between WPS service team and WPS Ops around critical operations and associated KPIs used as input for measuring service QOS
  • Support and maintain database servers, database backups, database management

TECHNICAL PROFICIENCIES:

  • Confidential Azure Servers deployments
  • Confidential SQL Server
  • Confidential - In-house software & tools
  • Powershell
  • Confidential - PowerShell, Visual Studio, Project, Visio
  • Octopus Servers deployments
  • Confidential IIS

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