SUMMARY

Instructional Designer, with over 25 years' experience in adult learning theories and training methodologies. An experienced and versatile training professional with a wide range of training experience, including: instructional design, presentation/ facilitation, and training management. I have been trained to use ISD/ADDIE, Gagne's Adult Learning Styles, Bloom's Taxonomy of Training, Kirkpatrick\'s Taxonomy of Evaluation, and Criterion Referenced Instruction (CRI).

QUALIFICATIONS

HIGHLIGHTS of QUALIFICATIONS

Senior Instructional Systems Designer with over 25 years' experience in adult learning theories and training methodologies, within the Military, Manufacturing, Healthcare, Mortgage Lending and Education industries.

• Experienced and versatile training professional with a proven background in developing effective and time saving training, ahead of schedule
• Tools & Software: Captivate, Camtasia, Lectora, Articulate, Snag - It, Microsoft Office Professional, Dundas Dashboards, Dragon Speak, MS Live Meeting, Questionmark, SharePoint, Pathlore (LMS), Xerceo (LMS), and various other Learning Management Systems (LMS).
• Assisted the Help Desk/Technical Support with troubleshooting and technical software support for employees
• Over 35,000 Hours of Classroom Instruction
• ASTD 2005 BEST Award Winner; Organization Category
• Chief Executive Officer level commendation for Training Manager of the Year for 1998
• Senior Director level commendation for Training Manager of the Year in Europe for 1995
• Requested by name to attend a software demonstration at the Pentagon, evaluated and critiqued Force Vector, an Air Force prototype Learning Management System
• Assisted in rewriting Air Force policy governing training and evaluations; streamlining training requirements and standardized evaluations
• Provided technical guidance and computer support for the Combat Control Utilization & Training Workshop; revised the Career Field Education and Training Plan
• By thinking outside the box and using Navy, Army, Marine, and other resources increased the Return on Investment (ROI) of the training budget, and saved over $100,000 annually.
• Trained by the military to use ISD/ADDIE, Gagne's Adult Learning Styles, Bloom's Taxonomy of Training, Kirkpatrick\'s Taxonomy of Evaluation, Criterion Referenced Instruction (CRI), and User-Centered Interface Principles
• Developed Sharable Content Object Reference Model (SCORM) compliant eLearning programs that met Section 508 accessibility standards
• Analyzed system requirements and performed needs assessments at all positions held, to determine gaps in training and develop Criterion Referenced Objectives (CRO).
• Highest Security Clearance Held: Secret; last updated January 2002. Current Security Clearance: Inactive

Sr. Training Consultant & Instructional Designer, Facilitator May 2006 to Present

Successful Senior Training Consultant to multiple clients on short and long term assignments including Boeing, U.S. Department of Education, U.S. Army (National Center for Telehealth & Technology), Bank of America and others. Provide strategic direction in training for all levels of the organization. Consult with clients, senior leadership and professional peers to identify learning needs. Lead the design, development, implementation and evaluation of training and performance projects. Provide design leadership and facilitation to clients.

Contract Facilitator & Instructional Designer - Confidential, Various Locations and Virtual

• Facilitated loan modification training for call center associates assigned as Customer Relationship Managers (CRM), Coordinators, Counselors, and Underwriters.
• Facilitated virtual loan modification training courses to various centers across the United States.
• Create content and detailed design documents from approved outlines and resources.
• Create storyboards from detailed design documents for creation of eLearning.

Epic CPOE/Orders Trainer - Valley Medical Center

• Qualification training for Credentialing.

Sr. Instructional Designer/Implementation Specialist - Nevada Department of Education

• Designed, developed, and delivered training for web-hosted data reporting and display portals and enhancements to the eSAIN data warehouse.
• Analyzed system capabilities and user requirements.
• Documented functionality, and procedures to convey the structure and capabilities of the eSAIN data warehouse and its portal.
• Recommended improvements to user interfaces and document functional capabilities.
• Designed and constructed web training files, pages, and/or sites including graphic user interface (GUI) features and other techniques.
• Designed and constructed a detailed lesson plan template for instructor led training
• Designed 7 Instructor Led Courses
• Designed and constructed four detailed templates for eLearning training tutorials
• Designed 14 fully interactive eLearning training tutorials
• Designed and developed user-centered interface functionalities.

Sr. Instructional Designer - Confidential

• U.S. Army, National Center for Telehealth & Technology, Fort Lewis WA
• Software Used: MS Office Suite, Captivate, Snag It, SharePoint, and Xerceo (LMS)
• Storyboarded, tested, implemented 30 assessments for the Afterdeployment Project
• Storyboarded interactive workbooks to accompany the assessments.
• Worked on updating the Next Tier Concepts intranet website in support of orientation training.
• Designed and developed user-centered interface functionalities.

Sr. Instructional Designer - Confidential, Lewisville, TX

• Developed training for call center associates assigned as Collectors, Solicitors, Negotiator I(s), and Negotiator II(s).
• Analyzed system requirements and performed needs assessments to determine gaps in training and develop Criterion Referenced Objectives (CRO).
• Managed and converted the Collections Workstation course from instructor led to an interactive blended instructor led/e-learning course.
• This change helped increased revenue and decreasing call center agent's talk time.
• Selected as the Lead Instructional Designer/Project Manager in redesigning the Loss Mitigation Workstation course for Solicitors, Negotiator I(s), and Negotiator II(s).
• Designed and developed user-centered interface functionalities.

Sr. Instructional Designer/Training Consultant - Confidential, Dallas TX

• Supported Tier 1 Call Center operations by creating and implementing job aids.
• Planned, developed and taught training sessions.
• Analyzed system requirements and performed needs assessments to determine gaps in training and develop Criterion Referenced Objectives (CRO).

  Decreasing agent response time in support of the Department of U.S. Customs and Border Patrol and their SBI Net Initiative.

Sr. Instructional Designer - Confidential, Arlington TX

• Storyboarded and developed 25 web based training courses for the Emergency Department.
• Included Computerized Physician Order Entry (CPOE) procedures and practice.
• Storyboarded/developed and edited seven Epic Inpatient eLearning courses.
• Updated/edited nine instructor-led training Epic courses for the Emergency Department.
• Updated/edited six instructor-led training Epic courses for Inpatient training.
• Created and implemented 16 job aids to support the implementation of Epic.
• Designed and developed user-centered interface functionalities.

Instructor - Confidential

• Provided instruction of Microsoft Office Professional in support of the Continuing Adult Education Program.
• Increasing effectiveness and productivity in the local community.

Technology & Systems Educator/Instructional Designer

Confidential, Tacoma, WA Oct 2004 to May 2006

• Software Used: MS Office Suite, Captivate, Camtasia, Lectora, Snag It, Dragon Speak, Epic, Lastword, Pathlore (LMS)
• Provided instruction of Microsoft Office Professional and Customer Service Training in support of business operations.
• Increasing their effectiveness and productivity in the workplace.
• Assisted the Help Desk/Technical Support with troubleshooting and technical software support for employees
• Assisted with the implementation and training of Dragon Speak for all providers
• Planned, developed and implemented five Customer Service courses.
• Improving communication and customer feedback.
• Provided technical training to medical professionals and clinical students on current clinical electronic documentation software (LastWord, Epic).
• Included Computerized Physician Order Entry (CPOE) procedures and practice.
• Assisted in the development and implementation of the first LastWord web based training.

Software Instructor/Consultant (Contractor)

Confidential, Tacoma WA Jun 2004 to Oct 2004

• Software Used: MS Office Suite
• Provided instruction of Microsoft Office Professional in support of business operations.
• Increasing their effectiveness and productivity in the workplace.

Software Instructor

Business Computer Training Institute, Fife, WA Oct 2001 to Sep 2004

• Provided instruction of Microsoft Office Professional, QuickBooks, Customer Service Skills, and GED Prep in support of academic excellence.

MILITARY EXPERIENCE

Education & Training Manager

Confidential, WA Dec 1996 to Sep 2003

• Software Used: MS Office Suite
• Directly responsible for management of the organization's training program.
• Manages the unit career development course (CDC) program, upgrade/qualification requirements, and formal schools. Uses approved Air Force LMS to track and manage all training requirements.

  Conducts staff assistance visits to work centers, and develops and organizes programs to conduct job site training.

• Mentored and coached Subject Matter Experts through all five phases of ADDIE while creating an educational plan for the Mobile Maintenance Landing System.
• Budgeted and managed over 140 formal training quotas annually, using Navy, Army, Marine, and other resources encompassing over $200,000 annually; saving over $100,000 annually.

Instructional Designer/Maintenance Training Manager

Confidential, United Kingdom Aug 1994 to Dec 1996

• Software Used: MS Office Suite, Core Automated Maintenance System (LMS)
• Administered all aspects of curriculum development ranging from Health and Safety issues to aircraft maintenance; supporting over 1,300 personnel.
• Automated the course control document review process improving feedback and eliminating late/overdue course reviews.
• Mentored and coached Subject Matter Experts through all five phases of ADDIE while creating a Crew Chief University.
• Established a computer based training lab and developed procedures for its operation.

Maintenance Training Manager

Confidential, United Kingdom Aug 1989 to Aug 1994

• Set the trend for training excellence, with a 99.6 percent scheduling effectiveness rate, no training over-dues and a Rivet Workforce training program with 83 percent of its personnel duty position qualified, a year ahead of schedule.
• Consolidated all upgrade, recurring training, and Rivet Workforce statistics into an easily understood book for the commander and each Aircraft Maintenance Unit (AMU) supervisor.
• Thousands of inputs were clearly presented in a single document highlighting positive and negative trends.

  Saving countless man-hours and ensuring that critical tasks were completed on time.

• Made maximum use of critical training dollars, kept the Core Automated Maintenance System (CAMS) conversion classes full with his assigned unit filling over 100 percent of their quotas.

Consolidated Training Office Unit Training Manager

Confidential, Reese Air Force Base, TX Aug 1986 to Aug 1989

• Developed an On the Job Training (OJT) orientation to educate newly appointed supervisors.
• Established a training film library that greatly benefited the entire base population.

Security Specialist

Confidential, United Kingdom Aug 1983 to Aug 1986

• Provided protected for the deployment of the National Emergency Airborne Command Post (NEACP).
• Selected to assist in the security of high ranking visiting dignitaries, including the Prime Minister of Israel.
• Assisted in implementing a program where personnel working within the duty section could attend higher education classes.

EDUCATION

• Currently attending Ashford University, 87 credit hours towards B.A. degree in Instructional Design (GPA is 3.5 out of 4.0)
• Completed 99 credit hours towards B.A. degree in Computer
• A.A., Management
• A.S., Instructional Technology
• A.S., Criminal Justice
• A.S. Natural Resource Conservation

FORMAL TRAINING COURSES

Leadership and Management

• Air Force Noncommissioned Preparatory Course, completed July 1985
• Air Force Noncommissioned Officers Leadership School, completed Feb 1988
• Total Quality Management Basic Awareness Training, completed Mar 1993
• Total Quality Management Team Member Course, completed Sep 1994
• Total Quality Management Team Leader Course, completed Sep 1994
• Total Quality Management Facilitators Course, completed Sep 1994
• Total Quality Management Unit Self-Assessment Course, completed Feb 1995
• Mentorship Training Program, completed Feb 1996
• Air Force Noncommissioned Officers Academy, completed Mar 2000

Training Management and Instructional Design

• Air Force OJT Trainer/Supervisor Familiarization, completed Dec 1986
• Air Force Training Specialist, completed Mar 1987
• Air Force Instructional System Designer, completed Mar 1989
• Air Force OJT Briefing for the Commander, completed Nov 1989
• Air Force Training the Trainer, completed Sep 1991
• Air Force Principles of Instruction, completed Aug 1992
• Air Force Computer Based Instruction Designer, completed Sep 1992
• Air Force Managing the ISD Process, completed Jan 1994
• Air Force Task Certifier Course, completed Mar 1994
• Pathlore Administration Training, completed 2008
• SCORM School 101, completed Dec 2009

NOTE: College credit is awarded upon completion of technical training. The Community College of the Air Force is accredited by the Southern Association of Colleges and Schools.

NOTE: After Air Force personnel complete their technical training each individual enters skill upgrade (apprentice, skilled, technician, and then manager) and qualification training. Each level is tied to the individual's rank/grade and can take between two and four years to complete, to include a correspondence course and task certification.

Epic

• Epic: Core Inpatient Functionality I, completed Apr 2005
• Epic: Core Inpatient Functionality II, completed May 2005
• Epic: Inpatient Clinical Documentation, completed Jun 2005
• Epic: Emergency Department Functionality, completed Jul 2005
• Epic: Training, Environments, & Documentation, completed Jul 2005

Military

• Air Force Security Police Specialist, completed Jun 1983

SOFTWARE USED

MS Office Suite, Captivate, Snag It, Flash, Questionmark, SharePoint, Pathlore (LMS), MS Live Meeting, Captivate 5.5, Snag It 10, Camtasia Suite 7, eSAIN, Epic