SUMMARY:

Network\Systems\Security Administrator

TECHNICAL SKILLS:

TECHNICAL: Unix, Linux, Solaris, Win. Server 2008 R2, Win. Server 2012 R2, Win. Server 2016, Windows 10, Windows 8, MOSS SharePoint 2007, Citrix XenApp 6.5 and Citrix XenDesktop 7.6

HARDWARE: Sun 3510 Storage Server Dell PowerEdge R710 Dell R510 Sun Sunfire V480 IBM Thinkpad Laptop Dell T610, Sun Sunfire V890 Gateway 2000 PCs HP 580 Proliant Servers

EXPERIENCE:

Systems Administrator/Engineer

Confidential

Responsibilities:

• I work with other administrators in creating Active Directory Security Groups, creating user accounts and I provide the outlined Group Policy to the responsible group to enable.
• I am responsible for writing Engineering Installation Plans (EIP) and Sustainment Plans for upcoming projects.
• I am also responsible for building new virtual machines as well as migrating virtual machines to another data center.
• As an Engineer, I work with other engineers in monitoring and maintaining the vmware environment.
• I troubleshoot to resolve alerts and errors in vCenter. Responsible for updating patches on servers and well as applying Confidential per DISA.

Confidential

Systems Engineer

Responsibilities:

• Installed, configured and managed VMware vSphere environment.
• Configured VMware Distributed Resource Scheduling, high availability and fault tolerance.
• The installation, configuration, and management of VMware ESX hosts.
• Experience to setup, configure, deploy, and manage VMware - based systems for high-availability and efficiency, including vCenter, vSphere, and ESXi v6.x
• Experience with replication and cloning in a VM-Ware environment
• I was also responsible for obtaining the latest Microsoft updates are downloaded each month; I work with Management to determine the approved updates to be released; added workstations to task sequences in preparation of OSD deployments; I identify any pre- or post-patching actions necessary;
• I develop custom software packages in SCCM when updates are released by the vendor (exe and msi); worked with developers to initiate scripts via Powershell; create the collection within SCCM as a test group for pre-deployment testing, Insured PXE is copied to the distribution point prior to capturing\creating sys-prep OSD images for workstations using the Task Sequence in SCCM.

Systems Engineer

Confidential

Responsibilities:

• Gathering information and creating policies to answer identifiers such as Security Assessment and Authorization, Media Protection, Contingency Planning and System and Information Integrity.
• We also work together to develop templates for each POAM to work toward weaknesses. Develop policies and Standards and SOPs for projects.

Sr. Systems Administrator

Confidential

Responsibilities:

• I am responsible for our SIPR infrastructure Servers by utilizing ACAS to scan for vulnerabilities and updating and maintaining baseline system integrity with updated patching, and Confidential .
• I am the Lead Administrator for this SQL Server 2008 R2 database as well.
• My role is to insure the database is baked up, maintained and process runs smoothly. I am responsible for troubleshooting any system and network errors which may prevent network connectivity and database communication.
• I am also, responsible for maintaining all workstations and laptops in the SIPR and Secret labs while using the latest scans from ACAS. My everyday tasks include, but not limited to:
• Plan and implement system upgrades to hardware, software, operating systems, and applications.
• Troubleshoot hardware and software issues to ensure maximum up-time of Windows servers and application.
• Comply with company IT policies and procedures such as change management, configuration management, and security.
• Patch management for all operating systems, applications, and appliances.
• Monitor and maintain anti-virus and spyware management solution.
• Report vulnerabilities and areas for improvement through comprehensive reports and presentations.
• Active Directory administration including group policies, user and group administration; permissions management; setting up shares, volumes and directories; and monitoring servers, storage and events corporate wide.
• Provide SCCM administration support in a Windows Server 2008/Windows Server 2012 and Windows 7 environment.
• Performs SQL administration, support and development of queries/reports.
• Creates collections and advertisements for software deployments.
• Monitors SCCM system health and performs patch management.
• Provides SCCM infrastructure recommendations and implements workstation models for deployment in conjunction with OSD.
• Monitors and tunes appropriate systems to ensure optimum level of performance.
• Collects and reviews system data for capacity and planning purposes.
• Analyzes capacity data and develops capacity plans for appropriate level enterprise-wide systems.
• Coordinates with appropriate management in implementing changes.
• Supports complex data/media recoverability through system backups and database archive operations.
• Plans, coordinates and directs appropriate level data refresh strategies.
• Oversees and applies appropriate support packages/patches to maintain system integrity
• Develops and maintains appropriate system documentation to ensure that documentation is current.
• Oversees the maintenance of a library of system-supporting process and procedure documentation.

Citrix Engineer

Confidential

Responsibilities:

• Ensure assigned file servers are maintained at optimum level for performance. Ensures that file server(s) is operational, controllers, XenDesktop 7.6 server, XenApp 6.5 server, and Desktop Studio server, connected to network and users can perform normal activities with respect to the LAN.
• Monitors file server(s) performance. Ensures file server is connected to network and user applications are operational. Ensures integrity of operating system software by maintaining current version with software patches and/or upgrades. Ensures that Server security is maintained and that backups are run on regular basis.
• Independently troubleshoots moderate to complex OS, application and hardware issues.
• Insures users can connect and access their files and folders on SharePoint 2010
• Provides technical guidance to customer base in the use of supported software products and loads workstation software
• Analyzes user needs and develops recommendations for submission to department. Conducts testing of user software against standard suite of supported software for department use.
• Collects and analyzes real-time trending information.
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Cleared user sessions
• Troubleshoot user connectivity issues

Systems Administrator

Confidential

Responsibilities:

• Ensure high availability of all critical applications and servers while meeting or exceeding Service Level Agreements (SLAs).
• Plan and implement system upgrades to hardware, software, operating systems, and applications.
• Troubleshoot hardware and software issues to ensure maximum up-time of Windows servers and application.
• Comply with company IT policies and procedures such as change management, configuration management, and security.
• Patch management for all operating systems, applications, and appliances.
• Monitor and maintain anti-virus and spyware management solution.
• Report vulnerabilities and areas for improvement through comprehensive reports and presentations.
• Active Directory administration including group policies, user and group administration; permissions management; setting up shares, volumes and directories; and monitoring servers, storage and events corporate wide.
• Administer VMware infrastructure including virtual machines (VMs), High Availability (HA), Fault Tolerance (FT), and vMotion.
• Planning, troubleshooting, network maintenance, performance analysis, and report generation related to daily operations and performance-related issues.
• Support applications hosted on Windows servers.
• Participate on team projects and support all project-related activities

Hyper-V Systems Administrator

Confidential

Responsibilities:

• Responsible for maintaining a variety of server and midrange system environments (Windows Server platform)
• Installing and configuring new operating system environments and implements system upgrades and patches as required
• Systems administrator participates in system recovery efforts and performs system backups and restorations
• Upgrading network hardware and software components as required
• Troubleshooting alerts from SCOM identifying failed hardware/software of devices and servers
• Resolve identified low disk space warnings in SCOM
• Creating and maintaining documentation of all systems, applications, security and network configurations and modifications
• Performing network troubleshooting to isolate, diagnose and resolve
• Managing and maintaining physical and virtual server and virtual server infrastructure applies updates and hot fixes during build process when necessary
• Install new EXSi physical hosts to clustered environment when necessary
• Configuring vmware esxi host
• Update and patch esxi host and virtual machines

IA Security/VDI Administrator

Confidential

Responsibilities:

• Provide information assurance (IA) support to Combatant Commanders, i.e., certification and accreditation (C&A), information assurance readiness reviews (IARRs), focused specific IA support, and support to special assessments as requested
• Support projects within the Compliance Inspections Division related to overall improvement of the cyber security posture and operational readiness of DoD Components
• Conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs
• Use solarWinds to monitor systems and network posture
• Performed retina scans to identify vulnerabilities
• Verified status of remediation using SCAP

Systems Administrator

Confidential

Responsibilities:

• Lead Administrator for SCCM/WSUS, servers and workstations are maintained and managed with the use of WSUS, SCUP and SCCM.
• As lead WSUS\SCUP\SCCM Administrator, I am responsible for obtaining the latest Microsoft updates are downloaded each month; I work with Management to determine the approved updates to be released; created Operating System Deployments in the test environment for preparation of production deployments.
• I identify any pre - or post-patching actions necessary; I develop custom software packages in SCCM when updates are released by the vendor (exe and msi); verify software push, create the collection within SCCM as a test group for pre-deployment testing, Insured PXE is copied to the distribution point prior to capturing\creating sys-prep OS images for workstations using the Task Sequence in SCCM, booting the workstation that has no image with referenced image.win.
• Observe and document technical details of the update results of the development and improvement of the incident and contingency response procedures.
• Troubleshoot failed deployments as a result for corrupt workstation or server registry to resolve for future deployments to XP, Windows 7, and Windows Server 2008/2003 environments.
• As lead administer VMware, I build physical and virtual Windows 2003 and Windows 2008 servers designing the IP scheme for each LAN\VLAN and manage server hardware/software to support customer production clients. Provide ESXi 5.0 builds and configuration. Also configures VMware ESXi clusters for ease of management of databases, UNIX and Windows OS. Responsibility also includes migration of physical servers to virtual and virtual to virtual, vMotion is performed when necessary for performance balance. SCOM is also used for daily monitoring of all devices.
• As Lead McAfee Vulnerability Manager and threat reduction planner, I identify and respond to security issues relating to servers, workstations, laptops and mobile devices (this process is accomplished with the use of nCircle reporting tool).
• I also work with IA and management to identify, gather and respond to FISMA control module by following NIST 800-53r3 standards. Gathering information and creating policies to answer identifiers such as Security Assessment and Authorization, Media Protection, Contingency Planning and System and Information Integrity. We also work together to develop templates for each POAM to work toward weaknesses.
• Led the efforts of ePolicy Orchestrator in threat reduction arena as the central security manager suite which enables the installation, management and configuration of the HBSS components. I review reports to help monitor deployments, vulnerabilities and protection levels. I check-in the most recent updates into the master repository and insure the latest extensions are installed. I manage the network by insuring the mcafee agent and virus scan engine for workstations and servers are up-to-date and reporting back to ePO. I create Data Loss Prevention policies to control which devices are allowed\disallowed on the network. Monitor activities on the network using IPS, HIPS, and syslog, verify and report all vulnerabilities to management and users.
• I work closely with other Engineers in managing the OFDA network by Designing, building, deploying, and maintain all physical and virtual servers to ensure the stability, security, and integrity of the organization s server infrastructure. SCOM is also used for daily monitoring of the infrastructure. Manage Active Directory, DNS, and group policies; Troubleshoot network performance issues, analyze and resolve problems.
• I also built, installed and configured Endpoint Encryption server for external laptop management for users who are in the field. Monitoring and assessed vulnerabilities and mitigated\remediated threat identified. These laptops are able to report back to the Endpoint Encryption server management console, as well as ePolicy Orchestrator internal console.

Remote Network Administrator

Confidential

Responsibilities:

• As Remote Network Administrator, I provided general systems support to remote users (traveling users, Teleworkers, etc.).
• Technologies employed include Terminal Services Manager to view information about terminal servers in trusted domains, including all sessions, users, and processes for each terminal server.
• Worked with other administrators to configure terminal service connections, troubleshoot connection issues and disable connections as requested by management. In this environment, I also worked with Xapp console utility to administer and troubleshoot user sessions, login errors and publish applications.
• Troubleshooting IMA service to insure it is functioning properly by Verifying the account used to access the datastore has\has not been changed by using DSMAINT CONFIG tool or if the licensing services are running.
• Work with engineers to troubleshoot Blackberry devices and Blackberry Enterprise Server connectivity issues.
• The following tools are used to monitor systems activity for Citrix presentation server, Blackberry Enterprise Server, Windows Server 2008, Windows Server 2003, etc.: eG monitoring utility, Zenprise message delivery, Blackberry Monitoring Tool, and Xenapp utility.
• Active Directory is used to modify user accounts insuring access to departmental groups are accessible.
• ESXi virtual servers are used to access and maintain virtual servers to modify and management systems.

Systems Administrator

Confidential

Responsibilities:

• As Systems Administrator (Windows/Unix), I work with a team of skilled administrators displaying the ability to organize, troubleshoot, break/fix, and deliver customer satisfaction. The following are duties performed on a daily basis:
• I administer the Blackberry Enterprise Server (BES) by adding/creating users and groups; creating and maintaining device policies. Administer application installation on the BES for push; configure hand-held devices with user’s profile and deliver.
• I work with VMware ESXi and vSphere v4 to build and configure both windows and unix environment virtual servers.
• As lead WSUS System Administrator, I am responsible for obtaining the latest Microsoft updates are downloaded each month; I work with Management to determine the approved updates to be released; I identify any pre- or post-patching actions needed; verify software push to the test group and domain are successful. Observe and document technical details of the update results. Active Directory Group Policies are used to push to the workstations.
• During the Outlook migration, I share the responsibility in the configuration and testing of the new McAfee ePO Orchestrator. I am currently installing the agent on multiple computers, verifying the updates are being pushed from the server. I am also responsible for insuring that the DATver definitions are up-to-date and if necessary, push the updates to various computers.
• As a group, we work together to test, research, setup and configure workstations (web/client) for users in the test environment. Troubleshoot any issues with user profile. Assist in creating linked accounts for the users.
• Monitoring the server quota of several servers in the Test environment, I work with Sr. Administrators in determining the validity of over sized files/folders. We make the determination of how to control the quota by contacting the responsible group so that they can determine the need to either keep or dismiss the files so that we can obtain a acceptable amount of space needed.
• I create user objects and OU, modify the user’s profile, reset passwords and insure users are associated with the appropriate groups in Active Directory.
• I also work with my team in monitoring the usage and the development of specialized system procedures. I research and resolve hardware, software and connectivity issues; monitor and assist in managing system resources, perform service restarts and stops for NetBackup administrators; maintains system documentation and logs; perform or assists in troubleshooting and diagnosing production problems, anti-virus software, and user authentication.
• Provide support to end users on a variety of issues: Identifying, researching, and resolving technical problems. I respond to telephone calls, email and personnel requests for technical support. Responsible for documenting, tracking and monitoring the problem to ensure a timely resolution with Remedy system.
• I was introduced to the Unix environment and performed basic Unix/Linux/Solaris functions. I am responsible for monitoring and assisting in troubleshooting of networks, and applications issues. This includes performing daily backups (Solaris 10 environment) of the FTMY network using Legato Networker 7.4. Clones of servers and backup tapes are created for off site storage quarterly and is accomplished using previously created scripts. Shell accounts are created for customers in Linux and ACLs (ZFS) are placed on groups, folders and user accounts as requested by Management.
• I have installed Fedora 10 on a Sun VT210 server for experimental use and practiced my ACLs on this server. I understand the concept of WINBIND and how it relates to sharing user authentication with the Windows RPC.

Jr. Systems Administrator

Confidential

Responsibilities:

• As Jr. Systems Administrator, I worked as a member of the IT Operations team with responsibilities for the administration and maintenance of servers and a Local Area Networks.
• I was responsible for Server and OS installations and configurations, backup and restores of customers hard-drives.
• I practiced the knowledge of hardware and software installation and testing, while managing and monitoring assigned computer systems, ensuring system performance and availability.
• I also, interacted with technical and non-technical employees to resolve computer and network issues. I also provided assistance to the Configuration Management group in performing drops for coding
• In demonstrating basic windows network administration, I performed configuration changes to the IIS Server Microsoft SQL Server setup, contacting hardware and software vendors for assistance in troubleshooting and resolving problems if necessary, and being available for scheduled 24X7 on-call support.

Sr. Desktop Support Analyst

Confidential

Responsibilities:

• Resolved clients technical issues of moderate scope and complexity, isolated and determined root cause of technical problems based on client’s information and Vantive remote management console. Analyzed situations in-depth to determine possible solutions and depending on the issue, research may be required to determine the appropriate resolution.
• I demonstrated technical expertise to provide hands-on support for hardware (printers, PCs, laptops, monitors, blackberries, palms, and cabling) troubleshooting. I answered questions surrounding the installation, usage, and training of hardware and software products.
• As Sr. Desktop Analyst, I also troubleshot and reset VPN, PPP, Outlook, Oracle, and LAN accounts.
• Assisted customers with viewing spreadsheets and other applications while on the road using the Blackberry device such as: Microsoft® Word, Microsoft Excel, Microsoft PowerPoint, Corel WordPerfect, Adobe PDF, ASCII documents, etc.
• Also walked customers through the process of managing their in-box with the use of the filtering feature of the blackberry application.

Desktop Support Technician

Confidential

Responsibilities:

• I access clients workstations using Console One to install, upgrade applications, updating Anti-virus software if necessary, troubleshoot and coordinating maintenance of printers, create and maintain user accounts. As Desk Side Support Technician, I work with hardware and Applications to troubleshoot applications errors, change Novell, Lotus Notes and Database passwords.
• I work as a team with other Helpdesk Analyst to upgrade laptops and PCs. Troubleshooting blackberry issues such as customer’s not receiving e-mail in a timely manner, some customer may have forgot their passwords to their voicemail box or device password. Also reinstalled handheld OS for resolving complex issues with handheld device.
• As a team player, I work closely in a fast-paced environment assisting end-users in diagnosing and resolving hardware and software problems with others to develop and improve methods to increase customer satisfaction. Testing software defaults and use of navigations. Worked with Lotus Notes in supporting workflow management, document databases, e-mail configuration. Managing its multiple interactions with applications, systems, databases and networks requires an industrial-strength solution

NT Engineer & Administrator

Confidential

Responsibilities:

• I worked with hardware and software vendors and colleagues to resolve issues in a timely manner.
• Assist with system and software upgrades and configuration, provide system maintenance and support, install hardware and software, and assist with hardware and software upgrades.
• Research is done for troubleshooting installation and upgrade changes of both hardware and software in order to resolve problems relating to how Windows XP and home grown (16bit applications) applications work together in a 32bit environment.
• Assist in testing of new applications and upgrades of operating systems, virus protection.
• Floor support is also provided to resolve virus infected workstations by installing and running various utilities.
• Blackberry support was also provided for new installations of blackberry 7520, 7780, etc., upgrading the device application to the correct version. Created new users, and deleted old users from the Blackberry Enterprise Server (BES). Trained and provided answers to end users pertaining to the use and navigations. Peregrine Service Center is used to document end-user support incidents to follow-up and ensure incident resolution satisfaction. Used Active Directory and Console One to create, modify, and administer user’s accounts.