SKILLS:

• Excellent written and oral communication skills, particularly in documenting and teaching installation and configuration processes.
• Strong administration skills in Windows and Linux.
• Able to create simple scripts and programs.
• TCP/IP, NIS, DNS, NFS, LDAP, FTP, SSH, SMTP, SNMP, SSL, and HTTP(S).
• Adept in installation, configuration, operation, maintaining, and troubleshooting of various telecommunications messaging systems to include LAN, WLAN, and WAN networking systems.
• Strong ability to grasp complex concepts quickly.
• Experience with Virtualized environments to include Vmware, MS Hyper - V and AWS. Worked effectively with cross-functional teams to define technical requirements and identify and resolve technical design issues.

EXPERIENCE/EMPLOYMENT:

Confidential, Greenville, SC

Linux System Administrator, SaaS Hosted Operations

Responsibilities:

• Monitored and Maintained application farms running various Linux versions, most recently RHEL 6.8, CENT OS 6.6, and Amazon Linux Custom AMI's. Server configurations for Amazon Web Services environment included Apache/Tomcat (v.6) Web server configurations.
• Supported 140+ Production, Training, and Development environments for various versions of the application; 8.0, 8.1, 8.2, 8.3 and latest cloud version 10.0. Also supported custom dedicated versions for high profile clients.
• Facilitated Upgrade project to latest version 10.x from all previous versions by planing, coordinating, scheduling, and executing procedures with relevant Networking, DBA, System Operations, and Support personnel while keeping client expectations and timing at forefront.
• Maintained High Availability environment with redundant systems of up to 100+ servers that included application servers, integration servers, and data load servers in Production, Training, and staging environments. Client sizes ranged from 1,000+ user base to 100,000+ user base.
• Deployed and configured various application and infrastructure monitoring, logging, and alerting tools to include; Stackdriver, Sumo Logic, Dynatrace, Cloudwatch, and Logic Monitor. Effective deployments and configurations used as templates for other products and departments within organization.
• Collaborated effectively with cross-functional teams to define technical requirements and identify and resolve technical design issues.

Confidential, Chapin, SC

Systems Engineer/Code Deployment and Configuration Release Engineer

Responsibilities:

• Facilitated code deployments/updates to approximately 80 different clients to include Internet Banking and Marketing websites for Federal Credit Unions, Credit Unions, and small banks across 19 production web servers on multiple arrays running Windows Server 2012, 2008 R2, and 2003.
• Contributed to Confidential On-Demand e-commerce group by ensuring production environment availability, to include on-call rotations, being liaison between different groups, and conducting triage for unexpected issues. Current year uptime is at 99.997%.
• Ensured operation of production Couch DB for Amazon Web Services Cloud environment by maintaining Couch DB services to include backups, log file rotations, and database replication to alternate sites in case of outages.
• Tested and ensured fail-overs for Internet Banking servers, Marketing servers, SQL DB’s, and CouchDB’s work as envisioned for disaster recovery.
• Deployed/created new Web Federal Next Marketing sites as well as planned and executed Internet Banking site de-conversions.
• Improved Application On Demand (AOD) procedures for Managing Web Federal Next sites by mapping and documenting procedures and ensuring steps can be duplicated and implemented without incident.

Confidential, Mauldin, SC

Systems Administrator/Network Administrator/Database Administrator/Bilingual Lead Service Desk Analyst

Responsibilities:

• Provided systems administration and management support for BYTE Enterprise Resource Planning system. Worked hard at establishing a foundation of mutual trust and respect with clients to meet and exceed expectations and goals.
• Created and maintained disaster recovery plans. Data redundancy included configuration of RAID 5 disk arrays, Shadow Protect Server Edition version 4.1.5 backup software, Iomega automatic backups, and built-in Windows backup with a combination of on-site and off-site storage including external hard drives and NAS devices.
• Adapted to new technologies with limited resources. Contributed to overall business goals by being liaison between clients and programmers, relying on experience and judgment to plan and accomplish goals. Reported directly to owner of company to meet and exceed strategic company goals.
• Experienced in administration of Microsoft SQL 2005, 2008, and 2012 databases. Maintained various databases for development, testing, and production purposes establishing SQL Maintenance plans for redundant database backups.
• Upgraded systems from Windows 2000 environment to mixed Windows Server 2008, 2008 R2, and 2003 environment. Promoted new domain controllers and migrated data with no impact to daily business processes by working after hours and implementing phased installations. Operated and maintained in-house Exchange 2003 server, insuring best practices procedures to include off line information store defragmentation, SMTP diagnostics, backups, and operation with various versions of MS Outlook.

Confidential, Duncan, SC

Bilingual Service Desk Analyst

Responsibilities:

• Reported performance issues or system outages to server teams, networking teams, security groups and local support groups for high production manufacturing environments.
• Escalated major concerns to management to minimize customer losses caused by technology outages and provide the necessary support to meet customer needs.
• Experienced in recognition and importance of first level support in regards to user satisfaction and problem resolution in a timely and prompt manner being courteous and understanding at all times.
• Responded to customer inquires and functioned as a liaison between non-technical customers and other IT departments.

Confidential, NC, SC

Corporal/Network Administrator/Defense Messaging System Administrator

Responsibilities:

• Maintained network for over 20,000 Active Directory users and groups running Windows NT Server and Windows 2000 Server. Operating systems included Windows 2000 Pro and XP Pro. Email servers included Microsoft Exchange 5.5 and Exchange 2000.
• Supervised and ensured the physical and operational security of highly sensitive equipment including servers, encryption devices, hubs, routers, switches, and any system hardware.
• Worked with NMCI and MCNOSC higher tier help desk on critical network failures or scheduled down times.
• Facilitated backups and data recovery with use of VERITAS NetBackup Enterprise Edition utilizing ADIC tape library and NAS devices.
• Top Secret Security Clearance SCI (inactive)