System Administrator Resume Madison, WI - Hire IT People

SUMMARY

A well organized, detail oriented professional with multiple years of technology experience. Proven ability to manage time effectively, stream - line processes, improve workflow, train staff, and readily assume additional roles of responsibility. Goal oriented with the drive to deliver significant contributions to IT infrastructure, business administration, client and customer service.

TECHNICAL SKILLS

Operating Systems: Windows 7/8/10, Windows Server 2008/2012, Mac OS X, iOS, Android

Software: Active Directory, Group Policy, Microsoft Office 365, Adobe Suite, Lotus Notes, Citrix, Remedy, Visual Basic, DameWare, Bomgar, SOTI MobiControl, Compleo Suite, ServiceNow, Jira, IBM Iseries

Deployment & Imaging: SCCM, Dell Kace, Tivoli Endpoint Manager

Networking & IP Telephony: Cisco VPN, Cisco Unified Communication Manager

PROFESSIONAL EXPERIENCE

Confidential - Madison, WI

System Administrator

Responsibilities:

Investigating, resolving and closing user reported PC problems and application issues through ServiceNow.
Provide recommendations for plant IT hardware and software standards.
Create and maintain documentation as it relates to installation, configuration, and processes for all systems.
Delivers, tags, sets up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.

Confidential - Madison, WI

Computer Engineer

Responsibilities:

Provided technical solutions to 900+ clients throughout Wisconsin.
Configured new distribution points in SCCM during disaster recovery.
Assisted in administering SCCM and maintaining laptop images.
Responsible for assessing vulnerable software and distributing monthly updates.

Confidential - Madison, WI

IS Service Delivery Specialist

Responsibilities:

Liaise between IT and business users to ensure escalations were addressed and resolved within the service-level Agreement.
Establish productive and professional relationships with key personnel in assigned LOBs.
Assist internal LOBs with new technology request and verifying their requirements work with company policies.

Confidential - Madison, WI

PC System Analyst

Responsibilities:

Responsible for assessing and distributing Microsoft Monthly Patches.
Participated in Microsoft Office 365 upgrade and IT resilience projects.
Review security technical implementation guidelines and configure group policy settings to meet their requirements.
Package, test, and deploy applications using SCCM to company workstations.

Confidential - Milwaukee, WI

IT Support Admin

Responsibilities:

Coordinate between internal users and technical teams while providing first line support to users requiring assistance with computer hardware and software
Conduct computer technology training with all new hires.
Maintain all employee user account s rights and permissions and update the employee databases.
Identify conflicts and provide effective solutions to minimize repetition of similar conflicts.

Confidential - Beloit, WI

ERP Developer Analyst

Responsibilities:

Maintained, updated, and configured interactive and batch applications to support business processes.
Administered and manage d the document output solution and modernize ERP electronic documents.
Provided problem resolution and technical support for production application issues.

Confidential - Beloit, WI

Service Desk Analyst

Responsibilities:

Served as first point of contact for global IT infrastructure through instant message, email, telephone and self-service.
Identified, researched, and resolved technical problems to minimize business impact.
Escalated issues as needed and maintained communication with users and technical teams.
Extensively utilized ServiceNow to record and track incidents.
Administered security for internal and external users for the network, email, and applications.
Demonstrated thorough understanding of strategic business units and job descriptions to provide the correct access.

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System Administrator Resume

Madison, WI

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