SUMMARY

Versatile, resourceful and results - oriented Senior Technical Program Management Professional offering extensive experience in the telecommunications industry. Excel Confidential driving best practices to increase operational effectiveness and achieve superior levels of project success. Able to see the big picture, focus on the critical details, and prioritize multiple projects in fast paced environments. Possess consistent track record of meeting demanding deadlines and budget parameters. Self-directed performer who can work effectively with cross-functional teams and cultivate strong working relationships with all stakeholders. Committed to adding value through collaborative problem solving, intuitive business judgment, determination and persistence.

AREAS OF EXPERTISE

• Data Analsysis using Excel
• Strong Program/Project management skills
• Excelent written and verbal communication skills
• Effective meeting management skills
• Incident Management
• Asset Management
• Network Engineering
• Continuous Process Improvement
• Vendor Management
• Rehomes (Ericsson/ALU/NOKIA)
• Inter/Intra NodeB, RNC, BSC, vMME
• Core Install/Decom RNC/BSC

TECHNICAL SKILLS

Applications: Canopi, PMATT, EPADD, Iplan, CoNCEPT, IWOS, CTS, AOTS, Budget Tracking (CAPTRAC, ACE), Database (Granite, WebXng, Acterna), Reporting (Prospect, Business Objects), Netanalyst, RCATS, NetAct, SAM, OSS, OMC, WMS, Fault Management (Netexpert, Netcool, TTI), Quantum, Trifecta, MS Office applications (ACCESS, Excel, Word, PowerPoint, MS Project, Visio, Outlook)

Technologies: VoLTE, LTE, UMTS, GSM, TDMA, CDMA, 1X/EVDO, UTRAN, T1, T3, OC-n, SONET, Call Routing, SS7 Signaling, IuB, IuCS, IuPS and IuR interfaces, E911 Phase I and Phase II, 2G, 3G, 4G, TCP/IP, ATM, ETTCS

Vendors: First Net, Ericsson, Alcatel Lucent (ALU), Nortel, Nokia, Siemens, True Position, Andrews, Tellabs

Elements: FSM4, RNC, BSC, MSC, VLR, Node B, eNode B, Small Cell, GSMoE, BTS, SGSN, HLR, STP, vMME, MME, Voicemail, Cisco Routers, DACS, SMSC, MMSC, easyedgeSM (Wireless Internet Access), uMGW, pMGW, VRU, Transcoders, Echo Cancellors, CP4000, NOC, MTSO, ALU 9370 and 5200, Titan 5500, Anypath, Ericsson 3820 and 3810

PROFESSIONAL EXPERIENCE

Confidential

Senior Tech Project Manager

Responsibilities:

• Responsible for end to end program management of SXM 2.5 IP Repeater
• Maintain national schedule for ALU and Ericsson Node B rehomes and Retunes covering 4 regions and 28 markets.
• Develop job aids for common Node B rehome and Retune tasks to increase success rate.
• Completed UNI overbooking for Inter MTSO rehome EVC's and MSN rebalances within 2 days of IWOS request.
• Proactively monitor EVC Canopi Work Orders for Inter MTSO rehomes and notify Rehome PM of status to keep scheduled rehomes on track.
• Deconflict critical software load schedules to ensure efficient use of maintenance windows.
• Develop and maintain National Node B rehome project plan tracker and GNG checklist.
• Facilitate review of Root Cause Analysis for any failed rehome to enlighten lessons learned and avoid duplicate failures in other markets.
• Develop and maintain PMATT workplans for vMME, Node B and BTS rehomes.
• Load and manage FSM4 to vMME and RAN rehome projects (Node B and BTS) in PMATT.
• Provide updated Node B rehome, vMME and retune forecast reports to assist with efficient resource utilization.
• Executive reporting on rehome volumes, success rate, production curve, rehome cancellations and drive test results.
• Meticulous tracking of data to ensure 100% accuracy.

Confidential

Senior Tech Project Manager

Responsibilities:

• Successfully managed complex Node B and BSC rehome projects.
• Participated in FFA and provided input on rehome process creation for Inter MTSO IP/Intra MTSO IP with LTE and Inter MTSO IP with LTE.
• Assisted national team with Rehome standardization, National OMNI Rehome Widget Requirements, National rehome tracker, National drive test guidelines and GNG checklist.
• Provided guidance to other PM’s on Inter MTSO IP rehomes and EVC order tracking.
• Managed ALU RNC installation which included first IuCSoIP integration and IuBC link for ECB/CMAS.
• Provided National guidance on IuBC/CMAS/ECB deployment on new RNC’s.
• Championed EVC disconnect procedure and ensured all previously completed rehomes had EVC disconnects issued.
• Managed WCHB4AX BSC install and MTPB1AX Decom Project.
• Completed MTPB1AX Decom - 10 days from migration complete to equipment power down.
• Represented PMO for Node B Rehome value stream portion of New RNC Cycle Time Reduction Kaizen Event reducing cycle time from 240 days to 160 days.
• Developed a detailed Node B rehome tracker for Inter and Intra MTSO rehome scenarios.
• Task due dates auto populate and the National GNG checklist items were incorporated.
• Proactive data validation performed on every rehome project to ensure all sectors are included in MRDT/billing/GMLC vendor increasing rehome success rate.
• Developed new rehome Freeze Process for the Chicago Market. Hosted feedback sessions with key stakeholders prior to deployment, also hosted communication sessions to ensure everyone was aware.
• Created process documents and "How To" for Freeze process and posted on SharePoint for reference.

Confidential

Project Consultant

Responsibilities:

• Responsible for planning and design activities of ALU UMTS (9370 and 5200) RNC elements.
• Conducted statistical analysis using Excel to research, compile, and analyze data required for network performance reporting.
• Utilized Granite to identify RNC attributes and determine available paths for growth.
• Managed ALU 5200 to 9370 conversion for West Region, on budget and on time.
• Accurately tracked and communicated ALU projects and capital PO’s for West Region.
• Issued PO request IWOS within one day of notification ensuring timely and efficient use of capital funds.
• Created planning letters and submitted IWOS requests for new ALU RNC’s within three business days of ACE approval, an improvement of two weeks versus prior submittals.

Confidential, Naperville, IL

Network Engineer

Responsibilities:

• Provided end to end proactive monitoring, troubleshooting and problem resolution of Confidential &T’s 3G-UMTS UTRAN and Core Network.
• Monitored alarms and tracked scheduled maintenance activities for MSC, LCP, uMGW and pMGW.
• Developed hands-on expertise with OMC-UPS and WMS Gui’s.
• Provided remote NodeB 850/1900 overlay 911 testing support to field engineers.
• Created procedures on new 9370 technology increasing team knowledge and improving response time on alarms.
• Proactively identified and resolved alarm latency issue eliminating vulnerabilities to missing defined SLAs.
• Utilized limited resources efficiently by implementing a “split-shift” that saved $150,000 annually.
• Identified KPI degradation and outage situations within 10 minutes of presentation, eliminating fines.

Confidential, Schaumburg, IL

Manager

Responsibilities:

• Directed a 24x7x365 team of 39 associates comprised of supervisors and technical engineers to handle incident and problem management support, including diagnosing and triaging the CDMA/EVDO network, WAN facilities and data center equipment.
• Served as a single point of contact for network operational status and outage management.
• Monitored and provided reports on network availability and Remedy ticketing KPI’s
• Collected requirements, designed, built and successfully tested backup NOC facility in St. Louis, exceeding the disaster recovery planning requirements.
• Streamlined procedures that significantly decreased labor time and eliminated duplication of efforts.
• Increased communication and improved employee moral virtually eliminating employee turnover.
• Successfully managed TTI to Netcool migration project ahead of schedule with no loss of functionality.
• Implemented circuit database and T1 testing procedure saving $100,000 annually in unnecessary callouts.

Confidential, Schaumburg, IL

Regional Manager

Responsibilities:

• Led a team of 70 in a 24x7x365 operation to ensure all outages in a 11-state region were identified, handled, escalated, and assigned to appropriate personnel.
• Planned network activities in the Region, coordinated scheduling, conducted thorough testing of loaded patches, and analyzed activity to assure zero conflicts.
• Relocated NOC to new facility, selected location, designed workspace layout, identified equipment and staffing needs, and executed transition plan meeting tight timeline and staying on budget.
• Successfully managed the rollout of the change management process to all markets in the 11 state Central Region one week ahead of planned schedule.
• Increased staff by 50% in three months to accommodate the additional workload resulting from the merger of Cingular and Confidential &T Wireless.
• Integrated the Confidential &T network elements into the Central Region surveillance center ahead of schedule, reducing field engineering overtime costs by 20%.
• Identified and corrected alarming issues with E911 services increasing accuracy of field ticketing by 80%.
• Automated the data collection process during Hurricane Rita disaster reducing time spent for cell outage reporting from 45 minutes to 15 minutes each hour.
• Deployed the Granite system as the official circuit database for use in the NOC; coordinated training and developed procedures for use.

Confidential, Schaumburg, IL

Manager Network Operations

Responsibilities:

• Directed all aspects of two Mobile Telephone Switching Offices (MTSO’s) in the Chicago market including scheduling, staff training and performance reporting.
• Supervised and administered projects from inception to start-up for Ericsson switches.
• Developed and implemented a career plan for Central Office technicians and engineers.
• Oversaw operation and maintenance of all building systems including AC/DC power, EPO, HVAC, fire suppression, batteries and diesel generators.
• Project managed all aspects of new MTSO (Mobile Telephone Switching Office) building turn up, including acceptance testing of building and computer systems.
• Managed new switch equipment installations, including parameter settings, cell site definitions, hardware and software testing; coordinated with Vendors and cross functional teams to ensure on time deployment.
• Maintained daily operations and increased project workload with four fewer staff resources.
• Generated $200,000 per project in cost savings by effectively utilizing internal expertise.

Confidential, Schaumburg, IL

Sr. Enginee r

Responsibilities:

• Received a series of promotions due to high work ethic and demonstrated job knowledge.
• Performed daily operation and maintenance activities, including quick isolation and resolution of service affecting alarms, and calling T1/T3 circuit issues into the service provider.
• Performed cell site definitions, trunk augments, billing data dumps, software upgrades, and switch expansions.