Office 365 Administrator Resume

PROFESSIONAL EXPERIENCE

Office 365 Administrator

Confidential

Responsibilities:

Successfully lead a team and migrated over 2000 users to the cloud on a rigorous schedule with continuous automation improvements
Set up ongoing meetings to build functioning mailbox structures, standardize requests, exchange administration, and daily maintenance
Developed corporate intranet in the past, and currently preparing with the SharePoint team to roll out a new one
Tracking work through multiple ticketing systems
Developed and implemented desktop support model to integrate new email accounts. Began supporting Active Directory, Azure AD, ADConnect, MFA, and SMTP relays
Development of PowerShell scripting for automation tasks including licensing and reporting which contributed to time and cost savings
Administered licensing, spam filtering, security, compliance, and eDiscovery for ~2500 users
Microsoft volume licensing and Premier support coordination

Computer Inventory Specialist

Confidential

Responsibilities:

Identify opportunities for process improvement by researching recycling vendors and secure electronic waste disposal and mitigating unnecessary steps
Coordinate production, shipping activities, resolve complaints
Maintain inventory of materials necessary to meet production demands
Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and standard compliance
Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
Rectify damages, shortages, or nonconformance to specifications
Requisition and store shipping materials and supplies to maintain stock

Software Support Technician

Confidential

Responsibilities:

Technical Support Sr. Associate

Confidential

Responsibilities:

Communicate verbally and virtually with customers for all diagnostic technical support of hardware, systems, sub - systems, or applications
Verify warranty entitlement
Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct failures
Document problems in the support solution database for diagnostics and solution implementation
Increase sales efficiency and effectiveness
Assist in selling Dell products and services (via telephone, web, or e-mail)

Lead Technician/Manager

Confidential

Responsibilities:

Re-manufactured and refilled of laser and ink cartridges for multiple locations
Inventory and stock rotation including parts, supplies and products
Trained over ten employees at multiple franchises
Technical assistance and troubleshooting including printer repair and maintenance
Efficient reorganization of warehouse, parts and supplies, and operations
Database management, inventory, and research of new and existing product lines
Mass reduction of defective product percentage through proper technical analysis