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Systems Administrator - Lead Technician Resume

SUMMARY:

Service - driven IT professional with 2 years of experience providing reliable Systems Administration solutions. Dedicated team leader building motivated teams and supervising support staff in a fast pace DoD environment. Excellent communication and problem-solving skills.

SKILL:

Amazon Web Services (AWS): IAM, S3, DynamoDB, CloudFront, EC2, ELB, RDS, CloudWatch, CloudFormation, Lambda, AWS Key Management Service and API Gateway

Languages: JavaScript and JSON

Microsoft Office: Word, Excel, Access, PowerPoint, Office 365 and Outlook 2016

Printers: Xerox, Lexmark and HP

Network Controls: Public Key Infrastructure, virtual private network, firewall, intrusion detection system, intrusion prevention system, security group, web proxy, and anti-virus system

Ticketing system: BMC Remedy

Operating systems: Windows 7, 8 and 10

Remote workstation tools: Remote Desktop Protocol (RDP) and Bomgar

Account management: Active Directory, DRA server and Enterprise Service Desk (ESD)

Typing speed: 50 wpm

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator - Lead Technician

Responsibilities:

  • Informed Air Force National Capitol Region Systems Admin staff of ongoing requirements of any type (safety, security, compliance/other ) by meeting with them individually or as a group.
  • Added and removed user accounts to and from appropriate security groups.
  • Properly Installed software onto workstations from the server, providing risk management, preventing unauthorized software from being put onto the network.
  • Reported confirmed and potential classified message/spillage incidents of SIPR to NIPR to the Computer Network Defense Cyber Security team.
  • Reviewed audit logs for suspicious activity.
  • Trained newly acquired and veteran technicians on proper SOP’s
  • Locked, unlocked, enabled and disabled user accounts.
  • Provided recommendations for security improvements based on advances in industry or in response to threat intelligence.
  • Participated in the development and implementation of policies and procedures regarding network equipment, maintenance and monitoring.
  • Evaluated current security posture and recommended priorities for remediation.
  • Remoted into workstations utilizing Bomgar and RDP (Remote Desktop Protocol).
  • Implemented and coordinated activities to ensure, protect, and restore IT systems, services, and capabilities; and provided advice and guidance to end users on implementing IT security procedures.
  • Showed ability to organize, prioritize, and assist with daily technical support in organizations with different support requirements.
  • Troubleshot and solved common network issues using logical diagnostic tools.
  • Coordinated with Managers and Communications Focal Point on any current or previous outage issues.

Confidential

Computer Operator

Responsibilities:

  • Harvested hard disk drives from desktops and laptops.
  • Ensured media was removed from cd/dvd rom drive, providing quality assurance.
  • Cleared BIOS passwords using given passwords and hard drives.
  • Kept inventory of systems and hard drives removed
  • Shipped hard drive disks to another facility to be destroyed.
  • Provided weekly spreadsheet via email of all hard disk drives removed.

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