Senior Service Engineer Resume Redmond, WA - Hire IT People

SUMMARY:

Senior Technical Lead with hands on experience and success in diagnosing complex problems in large and non - critical environments.
Highly skilled and experienced technology generalist focused on IT operations and VoIP telecommunications.
Demonstrate stellar skills in enterprise data center operations, server hardware and OS deployment and maintenance, and VoIP communication.
Notable talents in implementation, analysis, optimization, troubleshooting, and documentation of enterprise systems and applications.
Reputation as highly focused on customer satisfaction, responsible and accountable, strong troubleshooting skills and seeing issues through to resolution.
Project Manager / Technical Lead / Troubleshooting and Issue Resolution / Identify and Access Management/ Service Ticketing and Reporting/ Storage / Data Center Operations/ Server Hardware / OS Deployment and Maintenance / Server Virtualization / SAN and NAS / Systems Administration / Business Continuity / VoIP Communications and Networks/ Unified Communications / Voice and Video Conferencing / Contact Center Vectoring and Agent Monitoring

TECHNICAL PROFICIENCIES:

OS: Windows Server 2003 - current, Linux RHEL 5/6, Windows 7 and 10, VMware vSphere ESXi 5.5, 5.0, 4.1, MS Hyper-V 2012-current, Mac OSX 9, 10

Network: Servers HP, Dell, and IBM; SAN/NAS NetApp, Dell/EMC, (Isilon, Clarion); VoIP PBX - Avaya, 3Com, NEC, Mitel, Cisco, ShoreTel, Siemens, Rolm; Routers and Switches - Cisco, HP, Netopia, 3Com; Fiber Brocade Silkworm 300 and 5000 switches, QLogic HBAs and Emulex HBA/HCAs; Infrastructure - Copper and fiber distribution

Service Monitoring and Ticketing: Visual Studio, CA Service Desk, HP Service Manager, Windows System Center Suite; Email Microsoft Exchange 2003 - Current; SharePoint 2010 - 2013; Database Microsoft SQL Server; Windows Server and SQL clustering/HA; Identity and Access Management Microsoft Active Directory, Group Policy, DHCP, DNS, ACL/ACE’s; Deployment Alteris and Cobbler PXE Deployment Systems; Microsoft Office 2003 - current; Office 365; Adobe Photoshop and Premier; Machine Languages PowerShell, Shell, VBS, JSON, Batch; Network Tools Wireshark, Solar Winds, Fiddler, Putty, Telnet

Protocols: SIP, TDM, ATM, TCP/IP, HTTP/S, TCP, UDP; Transport T1, DS3, OC12, OC 192 SONET, MPLS, ISDN Pri/Bri, Frame Relay, CAMA, Point-to-Point, POTS

PROFESSIONAL EXPERIENCE:

Senior Service Engineer

Confidential, Redmond, WA

Responsibilities:

Lead teams in all facets of platform deployments, including advanced troubleshooting and problem resolution.
Spearhead operational support across all of the business intelligence services.
Conduct, organize, and streamline operational tasks, to minimize errors. In addition, monitor for problems, resolving issues, escalating where needed, and taking immediate action.
Oversee Dell/EMC, Isilon NAS. Create and secure SMB shares and quotas. Monitor NAS performance. Troubleshoot and solve problems.
Conduct Windows server administration and monitoring for smooth operation, including Hyper-V and VMWare cluster management.

Senior Support Engineer - Azure

Confidential, Bellevue, WA

Responsibilities:

Managed designated customer accounts for multi-faceted engineering issues; effectively worked with customers on application qualification, security configuration (RBAC), and access management.
Ensured developers could provision secure application by delivering configuration assistance.
Kept environment up-to-date by updating user accounts, application permissions (admin consent), editing application manifests, and providing secure access employing SAML and OpenGL.
Employed PowerShell and JSON.

System Administrator

Confidential, Seattle, WA

Responsibilities:

Championed launch of several OEM product launch/releases encompassing both hardware and software.
Developed and implemented test plans and authored test scripts.
Successfully and without end user interruptions, migrated over 150 production servers and 2 SAN’s from Bellevue HQ to Seattle COLO data center.
In addition, merged DEV data center with Seattle COLO production data center.
Achieved domain security enhancements by upgrading Active Directory domain from Windows 2003 R2 to Windows 2012 R2 and elevating domain functional level.
Expanded ESX host clusters and NetApp SAN via 10G over Ethernet on Brocade fiber switches.
Migrated Exchange 2003 to Exchange 2010; restructured Exchange 2010 DAGs and migrated all users to new, expanded databases.

Systems Operations Specialist

Confidential, Seattle, WA

Responsibilities:

Delivered outstanding support to multiple data centers with 2,500+ servers, networks, operating systems and applications, monitoring and management agents.
Oversaw VMWare vSphere clusters with over 30 hosts. Successfully performed upgrades and migrations from ESX vSphere 3.x/4 hosts to upgraded 5.0 environment.
As planned, provisioned infrastructure including redundant power sources, HVAC, racks and cabling.

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Senior Service Engineer Resume

Redmond, WA

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