Support Engineer Resume Rocklin, CA - Hire IT People

SUMMARY

Reliable, ambitious, and service - oriented Information Technology (IT) professional with outstanding project management and organizational skills. Adept problem-solver who is accustomed to managing multiple time-sensitive priorities with acute attention to detail. Dedicated team-player with exceptional communication skills and positive attitude. Keen interest in processes, workflows, programming, and systems engineering. Self-disciplined with unparalleled work ethic, solid professional compass, and unmatched commitment to excellence.

AREAS OF EXPERIENCE

Networking/Network Support
Operations Management
Technical Documentation
Training/Mentoring
Project Management
Systems Implementation
Process Standardization
Process Improvement
Cloud Computing
Systems Analysis
Client Service/Relations
End - User Support

TECHNICAL SKILLS

Experience With: Active Directory, DNS Management, TCP/IP Configuration, Servers/Routers/Switches, NAS Devices, Multifunction Printers, Wireless Access Points

Operating Systems: Windows XP - 10,Windows Server (2000 - 2019), macOS, Linux, iOS, Android, ESXi

Other Applications: Office 365, Microsoft Exchange,Microsoft Office, VMWare VSphere, VMWare ESXi, Veeam, Citrix Sharefile, Backup Symantec,Backup Exec, SQL Server Manager, Cisco Meraki,Adobe Creative Suite,Adobe Acrobat Pro, Powershell, Python,SQL, Connectwise Manage, Connectwise Automate / Labtech, Kaspersky Anti-Virus, Sophos, Webroot, DUO, Bluebeam Products,Autodesk, Deep instinct

PROFESSIONAL EXPERIENCE

Support Engineer

Confidential —Rocklin, CA

Responsibilities:

Communicate with client management and Lead Engineers to develop/maintain cloud-based networks and file systems for customers.
Troubleshoot and resolve infrastructure issues of multi-tenant Citrix environment.
Meet with managers/points-of-contact to gather information about company, day-to-day processes, software usage, etc.
To evaluate, recommend, and implement solutions from Confidential ’ service offerings.
Develop plan for ‘cutovers’ to ensure systems are operable for clients on day of service deployment.
Manage onboarding of clients, from transitioning from local networks to centrally managed Citrix Cloud environment.
Consolidate, organize, and secure/restrict internal access appropriately for client data sets into Citrix Cloud environment.
Oversee and complete installation of software stack (Antivirus, RMM agent, Citrix receiver, etc.) onto client machines.
Communicate with internal management for client billing.
Train end-users.

Systems Support Analyst | Helpdesk Analyst

Confidential —Folsom, CA

Responsibilities:

Analyzed support request trends and worked with management at client sites to implement long-term solutions to recurring technical problems.
Identified, defined, and documented multiple routine processes to increase efficiency in responding to technical problems and requests.
Automated processes using scripting and group policy objects (GPOs).
Onboarded new clients and standardized technologies and network layouts across clients to simplify documentation needs and support efficiency.

Helpdesk Analyst

Confidential—Sacramento, CA

Responsibilities:

Worked on enterprise helpdesk during “back-to-school” season.
Collaborated with teammates to resolve high volume of tickets during influxes of support requests.
Worked with network and database support teams to resolve issues for end-users.

Desktop Support/Systems Administration

Confidential —Roseville, CA

Responsibilities:

Supported client/server network of 30 employees and managed company’s data security.
Reconfigured TCP/IP settings on all computers and joined all machines to local domain.
Implemented network storage system for employees to save files.
Provided helpdesk support to identify/resolve technical issues for in-house employees and provided remote desktop support to vendors for proprietary software.
Developed reports for management and lead staff.
Wrote SQL queries to manually update information in company database.

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Support Engineer Resume

Rocklin, CA

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