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Senior It Specialist/ System Administrator Resume

Washington, DC

TECHNICAL SUMMARY:

  • Basic skills with HTML5 and JavaScript web development
  • Basic skills with Python programming
  • Windows 7/10, MacOS, iOS, Android
  • Dell laptops, iPads, iMacs, MacBook Pro, network printers, scanners, mobile phones and tablets (iOS and Android)
  • Microsoft Windows 7 Enterprise/ Windows10, Microsoft Office 2016/365, Pulse Secure VPN, Remedy Action Request, Centrify Suite, Active Directory, Microsoft Exchange

PROFESSIONAL EXPERIENCE:

Senior IT Specialist/ System Administrator

Confidential, Washington, DC

Responsibilities:

  • Managed daily Remedy ticket assignments for Tier 2 Desktop Support technicians
  • Verified information annotated in users’ tickets prior to assigning to Tier - 2 technicians when stated user problems were not clearly annotated
  • Managed ticket assignments to other IT support teams that were not Desktop & Peripherals Support issues, i.e., Networking, Telcom, SecOps
  • Assisted with the support of designated VIP users for expedited “White Glove” support
  • Performed system administrator duties utilizing Active Directory to add Windows computers to the domain, disable computer, unlock or reset users’ passwords, troubleshoot network printers
  • Assisted users with email issues; Google Apps for Government G Suite
  • Performed daily Mobile Device Management operational tasks utilizing IBM MaaS 360 cloud platform to address ticket requests submitted by customers through Remedy ticketing system and acted as the MDM POC for the Desktop site location
  • Assisted users with initial enrollment of new iOS and Android devices to configure DOI email, contacts and calendar
  • Updated inventory in MaaS 360; removed devices no longer being used that were still utilizing a license and generated reports to verify usage numbers
  • Participated in bi-weekly conference calls for all bureau MDM leads to discuss department mobile device issues, mobile device security policies and standards

Confidential

SME

Responsibilities:

  • Site location POC for imaging Confidential computers and joining to the Windows network
  • Created and update image for Macs once new STIG was approved by the bureau CAB
  • Participated in the Mac Tiger Team assessment meetings bi-weekly to discuss Confidential OS issues and prepare STIG for CAB review and approval
  • Primary for handling reported Confidential computer desktop and network connection issues

IT Installations Manager

Confidential, Arlington, VA

Responsibilities:

  • Managed the IT Installations team of 11 Tier-2 technicians responsible for the installation and configuration of computer hardware onto the Non-Classified, Secret and Top-Secret networks
  • Interviewed potential team members to fill available positions, performed annual review and feedback sessions with current team members, train and coach new team members
  • Managed deployment and support of internal infrastructure system ensuring that periodic tasks are completed by each team member
  • Researched, analyzed and recommend implementation of new technologies or systems hardware.
  • Assigned schedules, coordinate staff and allocate resources to ensure efficiency and productivity are maximized
  • Performed deskside support to the Senior Executive Service personnel when Help Desk elevated tickets for hardware issues

Confidential

Chief Technology Officer

Responsibilities:

  • Responsible for making decisions with regards to the technological interests of the company
  • Determine hardware and software specifications to ensure that the company always provides our clients with the best services in graphic design, application development, e- learning development and classroom training

Confidential, Baltimore, MD

Instructor/Part-time contractor

Responsibilities:

  • Performed classroom instruction for adult students in pursuit of Associate in Arts Degree or Certificate of Completion within the Information Technology field
  • Curriculum included Active Directory, A+ and Network+, Intro to Computers

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