SUMMARY:

Energetic technical professional with drive to be a great contributor and a keen focus on overall organizational goals. System Administration Professional in designing, implementing, and managing environments improving business functionality. Possess a diversified technical background with enterprise systems solutions. Proven abilities to implement resource that decrease cost increase performance and constantly exceed targeted goals.

TECHNICAL PROFICIENCIES:

OPERATING SYSTEMS: Windows XP/ Vista, Window Server, Window 10, Red Hat Enterprise Linux

SOFTWARE & APPLICATIONS: MS Suite, Novell, VMware, SQL Server, Oracle, Symantec PC Anywhere, McAfee, Footprints Ticketing System, NetBackup, C - , C-suite, Tibco, Remedy, SharePoint 2010,2013,2016, Active Directory, Service Now, Office365, Version Manager, CITRIX, IIS, VMWARE, AWS, CRM Dynamics, Visual Studio, JIRA

HARDWARE: IBM PC’s/Servers, Dell PC’s/Servers, Unisys Servers, Laptops, (HP, Dell, Gateway, Micron, Toshiba, Compaq) Apple Macintosh, Projectors, Barcode readers, POS systems, Finger printing software

VIRTUAL ENVIRONEMNTS: Microsoft Virtual Server and PC, VMware Server, and Workstation, Cloud Services, Amazon Web services, Microsoft CRM Dynamics, Office 365, SharePoint online.

NETWORKING PROTOCOLS: TCP/IP, UDP, LDAP, SNMP, RADIUS, SSL, DNS, DHCP, ARP

DEVICES: printers, Hubs, Switches, Routers, Access points, Repeaters, Gateways from various vendors (3com, Cabletron, Bay Networks, Cisco, Wireless networks.

STORAGE: DAT/DLT and AIT Tape backups and Tape Library, CD-ROM towers

WORK EXPERIENCE:

Confidential, Mclean, VA

Windows System Administrator

Responsibilities:

• Support migration of CRM system to cloud environment.
• Troubleshoot network connectivity, provide data migration support, and resolve support tickets.
• Installing CRM dynamic 2015 and 2016 and implementation.
• Managing user and adding users on CRM Dynamic
• Roles and rights of CRM Dynamic Configuration
• Provision and configure virtual servers within a cloud environment. Create Solution Architecture based upon Microsoft Azure PaaS Services
• Design solution for various system components using Microsoft Azure
• Coordinate with external teams to reduce data flow issues and unblock team member
• Installation and configuration on Azure and components
• Troubleshooting Azure application and user based issues
• Provide all activities related to the administration of SharePoint (2010/2013/2016 ) sites
• Conduct content migration and regular content management create, and maintain content in the SharePoint environment
• Able to communicate with management, technicians, and end-users to evaluate need prior to development of an automated solution
• Prepare detailed reports which might include system requirements such as concurrent usage factors, data storage requirements, and discuss procedures for processing data through the use of the SharePoint site
• Create and maintain workflows
• Perform all systems administration and configuration tasks
• Generating cases and supporting cases through CRM Systems.
• Install Windows server 2012 R2, 2016 and windows 10 servers
• Managing and maintaining Windows 2012 R2 and Windows server 2016
• Setting up and Configuring Active Directory
• Managing Active Directory
• Installing SSL s
• Apply Windows patches and smoke testing
• Application Testing and Usability
• Ensure systems maintain compliance with National Institute of Standards and Technology (NIST) Federal information Processing Standard (FIPS) 140-2, Federal Information Security Management Act (FISMA) requirements, and other associated federal security policies.
• Respond to data call and reporting requests.
• Installing VMware application
• Installing and migrating Window server on VMware 6.5

Confidential, Annapolis, MD

Windows System Administrator

Responsibilities:

• Administering VMware Servers and executing VM management tasks for both production and R&D environments
• Supporting the multiple data center and office environments, via both virtual access as well as physical access
• Managing patch testing, deployment and maintenance activities
• Participating in the administration of Active Directory, DNS and DHCP
• Working day - to-day within the corporate HQ, but routine travel to nearby data centers/offices expected
• Participating in an on call production technology support rotation
• Collaborate with other team members on data center, network administration, backup and disaster recovery efforts and strategies
• Monitoring servers rapidly and effectively diagnosing and solving all outages or performance problems creating home profile information for users, troubleshooting; manage customer UNIX account information; effectively communicate, interpret, and resolve customer issues.
• Support migration of CRM system to cloud environment.
• Creating User and group in Active Directory
• Adding Member access per client request in Active Directory
• Troubleshoot network connectivity, provide data migration support, and resolve support tickets.
• Installing CRM dynamic 2015
• Managing Users and roles on CRM Dynamic.
• Maintain operational procedures and guides and create tickets to document all break/fix incidents
• Responsible for handling escalated desktop support issues, and work on multiple internal projects.

Confidential, Annapolis, MD

Osd Administrator

Responsibilities:

• Supporting the multiple data center and office environments, via both virtual access as well as physical access, Perform routine tasks in the Network Operations Center (NOC). Responded to requests for technical assistance in person via phone and remotely.
• Maintained confidentiality and discretion when working with password or sensitive materials
• Act as a front-line interface to customers, accepting trouble reports documenting and dispatching them to appropriate personnel and/or carriers.
• Participate in tracking and prioritization of ticket-handling, including inter-shift turnover.
• Detected and investigated all infrastructure alerts and escalated to appropriate personnel as necessary.
• Maintain operational procedures and guides and create tickets to document all break/fix incidents

Confidential, Gaithersburg, MD

Application/ System Administrator

Responsibilities:

• Support application environments and software including third party products on a 24x7 basis.
• Prepare the Quality Assurance test plan sets for regression testing of base product and functional testing of new or enhanced features.
• Strong experience in testing and implementation phases of Software Development Life Cycle.
• Provide guidance to project team with respect to feasibility, complexity and high level of effort required to deliver solutions.
• Utilizing PowerShell as a server administration tool
• Maintain and fine tune clustered Apache Tomcat server configuration used by core applications.
• Build and configure Windows 2008 R2 and 2012 server for application deployment.
• Created clustered fault tolerant MS SQL server environments for high-usage applications that demand maximum uptime and performance.
• Administering and supporting SqlServer 2005 and 2008 including monitoring and backups.
• Plan, document, execute, and monitor backup operations and schedules, as well as disaster recovery of data, applications, and servers.
• Migrating all servers hosting legacy applications to virtual servers on an ESX server farm
• Document web application upgrade process and procedures on staging system.
• Monitoring, administrate, troubleshoot, and manage infrastructure based systems.
• Participate in client software product testing and provide beta feedback and product feature input.
• Manage, installing, configuring, and testing TIBCO EMS, Rendezvous, TRA, Administrator, Business works, Hawk, Adapters, etc.
• Applying NIST security benchmarks, and performing vulnerability scans on all applications.
• Reviewed new Hardware/Software/Network Products for Implementation
• Designed, implemented and documented a full disaster recovery procedure for all systems using TSM and VMware tools
• Providing on-site and knowledge transfer to clients on all government applications. creating home profile information for users, troubleshooting; manage customer

Confidential, Columbia, MD

Application Administrator / Support Analyst

Responsibilities:

• Responding to system and application related assistance, network access issues, hardware failures, hardware upgrades and operating systems related issues. etc.
• Utilizing PowerShell as a server administration tool
• Provide production support; accurate problem identification, resolutions and documentation.
• Working closely with Tier III Administrators to ensure any problems are resolved in timely manner.
• Document all technical issues. Highlight steps taken to remediate problems.
• Implemented security solutions to complete and accreditation process on all systems.
• Administering Microsoft Windows servers including installation, deployment, and security.
• Designed and implemented a migration solution to centralize legacy IIS Web applications and Oracle Database instances.
• Implement and document procedures for back-up, restart, and recovery of software components.
• Coordinate with technical personnel (e.g. database analysts, system and application programmers) for troubleshooting and systems resources
• Coordinate with application systems and programming personnel, and assist and advise them in the diagnosis and correction of software and hardware problems.
• Installing, upgrading and maintaining in house and third party real-estate software
• Maintain and update databases and dictionaries to maintain maximum application performance.

Confidential, Laurel, MD

Computer Technician

Responsibilities:

• Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors.
• Provided telephone and e-mail technical support follow-up, recommending purchases as required.
• Analyze and troubleshoot software and hardware issues
• Help customers identify and resolve issues pertaining to dial up configuration, web hosting and domain registration
• Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages
• Create help desk documentation with step by step instructions on problem resolving techniques.
• Installed firewalls, virus software, and removed Spyware/Malware.