PROFESSIONAL SUMMARY:

Highly qualified and dedicated Infrastructure Solutions System Architect with over twenty years of progressive experience. Creative, resourceful, organized, and flexible; ability to adapt to changing priorities while maintaining a positive attitude and strong work ethic. Excellent decision making and time management skills to successfully streamline workflow productivity to achieve goals and objectives.

TECHNICAL PROFIECIENCIES:

Servers: Linux Ubuntu/SUSE/RedHat and Windows 2003/2008/2012/2016.

Microsoft Experience: Active Directory, Exchange 2010/2013/365 , and SQL.

Operating Systems: Linux, Windows XP/7/8/10, Android, OS X, and iOS.

Software: VIPRE, MS Office Suite 2010/2013/2016/365 , SharePoint, Hyper - V, SCCM, Azure, Dropbox, One Drive, SecureWorks, Symantec Endpoint, SolarWinds, AD Audit, Bomgar, VMware, WSUS, SAP, Nessus, FootPrints, AS400, Citrix, Remedy, Spice Works, and Dameware.

EXPERIENCE:

Infrastructure Solutions Architect

Confidential

Responsibilities:

• Work closely with client/application Architects, Senior Managers, and Project Managers to design and assist with the implementation of the solutions infrastructure related components.
• Analyze business requirements and define solutions to address complex business needs.
• Active member of the PPIN (Prison Information Network) team; currently upgrading the Wyse terminals and device manager to the Wyse Management Suite.
• Provide Microsoft Windows Server, Citrix, IIS, and Networking administration and support.
• Implemented reporting of network usage, statistics and malicious activity.
• Upgraded all SNMP devices from v1/2c to v3.
• Implemented traffic shaping between sites on the WAN as well as outbound.
• Performed bandwidth management, data center switching and routing.
• Manage daily network security log.
• Administration of corporate domain servers.
• Identify security risks and implement secure environment solutions by enforcing best practices and remediation plans.

Senior Cyber Security System Architect

Confidential

Responsibilities:

• Managed a security team of 4, reporting to the Security Manager.
• Acting role as Active Directory and Security & Compliance Administrator.
• Developed, implemented, maintained, and enforced of LBWL standards, policies, and procedures.
• AWS Cloud architecture and administration. Build and release management and process engineering.
• Managed and maintained network security.
• Managed and maintained availability and interconnectivity between multiple locations Statewide.
• Managed and maintained communications for ISP’s.
• Supported implementation of call center voice and screen recording services.
• Implemented the configuration of OSPF over IPsec VPN for WAN redundancy for multiple locations.
• Implemented AAA via RADIUS across the infrastructure.
• Implemented new test and production virtualized DMZs.
• Implemented new segregated test domain/network.
• Implemented network time protocol standard across LAN/WAN infrastructure.
• Implemented and tested malicious activity detection/prevention/response rules within SIEM.
• Implemented new wireless network, created detection and separation of wireless device connection to place in separate wireless DMZ.
• Implemented new VPN services and network for remote connectivity.
• Implemented hardening of all infrastructure networking devices.
• Implemented reporting of network usage, statistics and malicious activity.
• Active Directory development, implementation, monitoring, troubleshooting, and ongoing maintenance/updates including but not limited to: develop, monitor, and manage user accounts, groups, workstations, servers, printers, etc.; develop organizational units and managed user security with group policies; create FoIP, VoIP, and desktop phones using Cisco Unified Communications Manager; create, troubleshoot, and management of all Group Policy Objects; monitor and maintain overall security and integrity of managed hierarchy; perform regular audits and maintenance to ensure hierarchy is clear of stale, unused, expired, and other no longer needed objects.
• Virtualization technologies including: installing VMware vSphere; create, monitor, and manage virtual services and clients; monitor vSphere tasks and events at the vCenter; and monitor vCenter alarms.
• Documented detailed requests, follow-up, and solutions for all aspects of network support using KACE.
• Administered multiple servers, desktop computers, laptops, printers, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.
• Performed Level 1, 2, and 3 support of all SAN and SAN switches on DC (netapp0 EMC, and EqualLogic.).
• Documented existing and new Infrastructure deployments using runbooks and architecture diagrams.

Senior System Administrator

Confidential

Responsibilities:

• Senior System Administrator leading a team of 8 Administrators.
• Acting role as Information Security and Compliance Officer.
• Developed, implemented, maintained, and enforced of Company standards, policies, and procedures.
• Active Directory development, implementation, monitoring, troubleshooting, and ongoing maintenance/updates including but not limited to: develop, monitor, and manage user accounts, groups, workstations, servers, printers, etc.; develop organizational units and managed user security with group policies; create, troubleshoot, and management of all Group Policy Objects; monitor and maintain overall security and integrity of managed hierarchy; perform regular audits and maintenance to ensure hierarchy is clear of stale, unused, expired, and other no longer needed objects.
• Virtualization technologies including installing VMware vSphere; create, monitor, and manage virtual services and clients; monitor vSphere tasks and events at the vCenter; and monitor vCenter alarms.
• Performed daily, off-site system back-ups using Veritas NetBackup and ComVault Administration.
• Maintained integrity of the network, server deployment, and security.
• Documented detailed requests, follow-up, and solutions for all aspects of network support.
• Administered multiple servers, desktop computers, laptops, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Senior System Administrator

Confidential

Responsibilities:

• Senior Administrator leading a team of 12 which included Web and System Administrators and Programmers.
• Supervised IT/Service Technicians to ensure department goals were met/exceeded.
• Supervised IT/Service Technicians productivity and job related personal growth.
• Conducted employee and development.
• Assisted Human Resources with administration and recruiting.
• SME of critical control substation domain/network, including ACLs, group policies, DHCP scopes, DNS, LDAP, switching & routing, encryption, multiplexing, and configuration for end devices.
• Independently conducted network and system configuration, build, and implementation of a city-wide power generation/distribution substation critical control network.
• Provided support to the NEXUS technology implementation.
• Completed the re-design and testing of call center incoming flow.
• Administration of corporate domain servers including DC, DHCP, FTP, DNS, WSUS, Backup, File, SQL, Print, Email, and other application servers.
• Provided communications through VoIP services using Cisco Unified Communications Manager and Cisco Unified.
• Supported LANs, WANs, network segments, internet, and intranet systems.
• Initiated two key partnerships which resulted in 54% revenue growth.
• Administered multiple servers, desktop computers, laptops, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches.
• Active Directory development, implementation, monitoring, troubleshooting, and ongoing maintenance and updates.
• Maintained network servers, intrusion detection systems, and VIPRE endpoint.
• Maintained integrity of the network, server deployment, and security.
• Troubleshot problems reported by users using Spice Works ticketing system.
• Provided prompt and courteous telephone and onsite customer service support, technical support, and troubleshooting related to all PC, printer, VoIP Cisco phones, soft phones, servers, switches, and wireless AP.
• Performed network address assignments.

IT Technical Specialist

Confidential

Responsibilities:

• Provided prompt and courteous telephone and onsite customer service support, technical support, and troubleshooting related to all PC, printer, VoIP Cisco phones, soft phones, servers, switches, and wireless AP.
• Active Directory development, implementation, monitoring, troubleshooting, and ongoing maintenance and updates.
• Documented detailed requests, follow-up, and solutions for all aspects of network support.
• Designed and implemented network solutions.
• Installed and provided support to clients for desktops, notebooks, printers, servers, phones, and PBX systems.
• Researched and ordered equipment as needed.
• Implemented and maintained tracking log for equipment loaned to clients.

IT Technical Specialist

Confidential

Responsibilities:

• Team lead, supervising a team of 3 Help Desk Specialists.
• Active Directory development, implementation, monitoring, troubleshooting, and ongoing maintenance and updates.
• Provided onsite support for four (4) mills in Georgia, touring each weekly.
• Installed and supported Citrix, Zen Works, Windows 7/8 and MS Office 2010/2013.
• Planned and installed new network including servers, switches, and connecting new network to corporate office in Vancouver.
• Provided prompt and courteous telephone and onsite customer service support, technical support, and troubleshooting related to all PC, printer, VoIP Cisco phones, soft phones, servers, switches, and wireless AP.
• Documented detailed requests, follow-up, and solutions for all aspects of support using customized ticketing system.

Network Engineer

Confidential

Responsibilities:

• Back-up team lead, supervising 4 IT Specialists, when reporting manager is unavailable.
• Provided prompt and courteous onsite and telephone network support.
• Active Directory development, implementation, monitoring, troubleshooting, and ongoing maintenance and updates.
• Documented detailed requests, follow-up, and solutions for all aspects of network support.
• Designed and implemented network solutions.
• Installed and provided support to clients for desktops, notebooks, printers, servers, phones, and PBX systems.
• Implemented and maintained tracking log for equipment loaned to clients.