SYSTEMS ADMINISTRATOR Resume Baltimore, MD - Hire IT People

OBJECTIVE

To obtain a challenging and rewarding position where I can use my experience and skills to facilitate strong customer relationships and growth in security capabilities.

SUMMARY

Individual with thorough knowledge of Windows Server operating systems, TCP/IP protocol, and other network management tools. Experience with Active Directory, Microsoft Office Suite, creating virtual machines, configuring group policy, and troubleshooting networking issues. I am skilled in installing, upgrading, and troubleshooting PCs in a Windows 7 and Windows 10 environment. I consider myself hard - working, determined, and a fast learner.

TECHNICAL SKILLS

Operating Systems: Windows 7, Windows 10, Windows Server 2008-2012, and Linux

Virtualization: VMWare Workstation, Virtual Box, and ESXi

Software: Microsoft Outlook, Microsoft Lync, Microsoft Office, Microsoft Word, Microsoft Excel, Ring Central, Five9, Connect Wise, LogMeIn, Wireshark, Metasploit

PROFESSIONAL EXPERIENCE

Confidential, Baltimore, MD

SYSTEMS ADMINISTRATOR

Responsibilities:

Harden routers by implementing encryption protocol, disabling SSID broadcasting, and enabling MAC filtering.
Implement secure standard baseline configurations to configure, and upgrade hardware and software on desktops, laptops, printers and attached peripheral equipment.
Participate in the research, documentation, planning and deployment of IT infrastructure
Troubleshoot issues related to Microsoft Office programs.
Troubleshoot issues with a call center called Five9.
Troubleshoot issues with Ring Central office phones.
Prepare new employees workstations and equipment.
Assign and purchase Microsoft Office 365 licenses through the admin portal.
Setup and manage IVR phone scripts for company numbers.
Remotely troubleshoot issues for employees at care centers.
Keep track of equipment inventory and order equipment when needed.
Create and update images for computers within the company.
Create accounts and reset passwords on sites including Gmail, Box, and RingCentral.
Update security system for any new employees and terminated employees.
Monitor technology resources to proactively recommend corrective actions
Maintain, and support computers, servers, local and wide area network, software, and data communications technologies throughout the company
Assist users with installation of security software and removal of conflicting software
Assist users with usage and configuration of security software

Confidential, Elkridge, MD

HELP DESK TIER

Responsibilities:

Created user accounts locally and on Domain Controller using Active Directory Users and Computers.
Displayed strong interpersonal skills and superior customer service attitude
Performed periodic preventative and corrective maintenance of PC’s.
Answered support calls and create tickets on support issues.
Documented incident status in incident database tools.
Troubleshoot support incidents.
Set up dual monitors on users computers
Analyzed and resolved network hardware and software problems
Troubleshoot Microsoft Outlook related tickets.
Troubleshoot Microsoft Lync issues.
Created contacts in Connect Wise ticketing system.
Inventoried customers’ workstations over the phone.
Escalated tickets to tier 2 and tier 3 technical

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Systems Administrator Resume

Baltimore, MD

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