SUMMARY:

• 10+ years of network, systems engineering, monitoring and management experience working with a broad range of network technologies, and systems.
• Strong knowledge of network hardware including servers, routers, and other computer devices.
• Efficient, experienced, creative and capable of working in fast - paced environments as a leader and/or a hands-on contributor, while maintaining a high level of motivation, customer satisfaction and technical proficiency.
• Responsible for communicating the upgrade process and new functionality and enhancements to customers, gathering network information, ordering server class and PC based hardware, leading conference calls to discuss site downtimes and strategies, staging testing systems involving migrating existing SQL databases to newly setup machines, scheduling, implementing server/client pharmacy systems, and quality assurance
• Hands on management, deployment, and maintenance of all IT Infrastructure including switches, routers, firewalls, workstations, and Active Directory Domain

RELATED EXPERIENCE:

• ­­Desktop Operating Systems
• Networking, Hardware Technology
• Network Operating Systems
• Database Development
• Information Security
• Server Applications
• Networking and Wireless Technologies
• Network Infrastructures
• Client Application Support
• Information Systems Administration

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TECHNICAL SKILLS:

Windows Operating Systems: ­­Windows Server: 2019, 2016, 2012 R2, 2008 R2, 2003 Windows 10, 8, 7, Vista, XP

Linux Operation Systems: Fedora, Red Hat, Ubutntu, Android

­Applications/Services/Utilities: ­Microsoft Exchange, Office 365, Symantec Backup Exec, VEEAM, Microsoft IIS, Microsoft SQL, Microsoft Office Suite, DHCP, DNS, Active Directory, SharePoint, WinPE, Terminal Services, VMware, ESX, Microsoft Hyper-V, Druva

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior IT Systems Engineer/Team Lead

Responsibilities:

• Built on-prem Skype for Business servers with two paired pools
• Integrated AudioCodes with Skype to use SIP trunks to eliminate desk phones
• Global network monitoring and maintenance
• Worked with my team to coordinate 3 office moves in 3 different countries
• Spec’d and implemented 100TB HP 3PAR with Brocade fiber switches
• Began transitioning from using on-prem VMWare to AWS
• Manage Palo Alto devices with McAfee IPS
• Designed a four server Exchange 2013 environment that utilizes two DAGS for redundancy

Confidential, Skokie, IL

Project Manager/System Administrator

Responsibilities:

• Build servers and networks for new existing clients/facilities
• Setup Active Directory structure and group policies
• Create backup schemes and configure storage devices
• Work with cloud server hosting companies to host servers off site
• Create secure VPNs between facilities and corporate offices and SSL VPNs for individual clients
• Act as the main point of contact for the help desk by coordinating tasks and events as required
• Oversee help desk personnel to maintain quality of service provided; handle escalated issues
• Coordinate end user on new and existing systems
• Research, recommend and implement network enhancements that improve system reliability and performance
• Evaluate tickets and administer departmental change management
• Maintain logs of complaints and resolutions
• Stabilize, expand and protect client network and PC environment. Build new file servers to maximize Web hosting, terminal server, file/print sharing and domain controller performance.
• Provide direct customer care as and when necessary
• Currently maintain over 500+ servers with full responsibility for 100% system uptime.
• Setup and maintain LAN connectivity and wireless networks
• Plan and build redundancy into existing systems to eliminate downtime due to server failure

Confidential, Allison Park, PA

Software Support/Internal IT Support

Responsibilities:

• Performed Windows Server and Microsoft SQL migration and upgrade specialist utilizing project plans developed by the client and Confidential
• Experience with closed door pharmacies and long term care facilities by providing the highest level of support possible
• Troubleshot complex hardware, software, network, and SQL database. This involved dialing into customer sites using remote support software to perform tasks including, but not limited to, analyzing the performance of the client system and SQL database; reviewing scheduled tasks; and executing various scripts as necessary based on problems encountered
• Performed computer upgrades, repairs and troubleshooting
• Assisted with in-house network administration such as configuring exchange, DNS, proxy software, backup routines, etc.
• Diagnose and resolve customers problems and educate them on resolutions promptly and professionally
• Work with prospective clients on hardware/software needs to run an efficient operation with our software
• Setup and maintain a SharePoint server and established a site for collaboration/organization of documents

Confidential, Pittsburgh, PA

Systems Analyst

Responsibilities:

• Assembled computers, helped in network installation tasks, and assisted with troubleshooting
• Responsible for the maintenance of equipment and computers used by company
• Extensive Citrix and VPN support
• Installed and Configured desktop PC's, determined hardware/software problems, and troubleshoot connectivity problems
• Travel to other offices for hardware lease renewal projects
• Use of HEAT to log and track tickets

Confidential, Pittsburgh, PA

­Help Desk Analyst

Responsibilities:

• ­­Provide support as promptly and efficiently as possible to the end user ensuring all issues are resolved
• Specialize in mainframe applications, teller and finance software, active directory, Confidential server access requests, remote assistance, Lotus Notes, VPN, office applications, and password related issues
• Support printers such as HP, Ricoh, Brother, and Xerox

Confidential, Cranberry Twp., PA

­Computer Sales Associate

Responsibilities:

• ­­Ensure quality service to customers and maximize employee efficiency
• Communicated detailed information of hardware installed in the system to customers
• Increased new clients through networking and achieved sales quota