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Systems Engineer Resume

Washington, DC

SUMMARY:

To obtain a position as a team - player in a people-oriented organization where I can maximize my Technical experience in a challenging environment to achieve the corporate goals.

SKILL:

  • Active Directory
  • Microsoft Exchange
  • Salesforce/Remedyforce
  • VMWare
  • Test equipment operation
  • Efficient
  • Superior troubleshooting skills
  • Excellent written and verbal communication skills
  • MS Office proficient
  • Customer service-oriented
  • Strong attention to detail
  • Responsible and reliable
  • Device interfacing knowledge
  • Video conference equipment
  • Critical thinker
  • DHCP/DNS Ethernet and Firewall proficient
  • LAN aptitude
  • Vast technical knowledge

EXPERIENCE:

Confidential, Washington, DC

Systems Engineer

Responsibilities:

  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test and maintain operating systems, application software and system management tools
  • Proactively ensure the highest levels of systems and
  • VMware esxi
  • Active Directory, DNS, DHCP
  • MS Exchange/Office 365 infrastructure availability
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Maintain security, backup, and redundancy strategies
  • Provide 2nd and 3rd level support
  • Liaise with vendors and other IT personnel for problem resolution

Confidential, Bethesda, MD

Systems Administrator

Responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.

Confidential, Cortez, FL

IT Support Tech

Responsibilities:

  • Installing hardware and software systems
  • Maintaining or repairing equipment
  • Troubleshooting a variety of computer issues
  • Setting up computer security measures
  • Configuring computer networks
  • Offering technical support on-site or via phone or email

Confidential, Rockville, MD

Real Estate Asst.

Responsibilities:

  • Locate vendors to produce and distribute marketing materials and request prices from them, assuring the best quality products for the best prices.
  • Respond to phone requests for information about your services by sending standardized packages of information.
  • Schedule and organize personal marketing advertising on a monthly basis to ensure constant personal marketing.

Confidential, Rockville, MD

Data Technician

Responsibilities:

  • Setting up new telecommunications frames.
  • Installing high speed data modems as well as digital and high definition receivers.
  • Wiring new and existing houses, apts, and businesses with cable.
  • Servicing high speed data and cable issues.
  • Repairing data, cable wire, and fiber optic problems.
  • Termination of Cat3, Cat5, Cat6, CATV and various other wiring disciplines.

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