SUMMARY:

18+ years managing IT Departments, D Center Operations, Computer Infrastructure & Operations, and Technical Projects. Experienced in Windows Systems Administration, leading and coordinating cross - functional technical teams, implementing enterprise solutions, soliciting and managing vendor contracts, and providing customer service in support of multi-million-dollar computer network, hardware, and software technologies. A fast-learning, goal-oriented collaborator, skilled in communication with excellent written abilities. A responsible and proven leader with the flexibility to productively multitask in complex high-demand environments. Skills and knowledge previously employed at top Fortune-500 technology company Microsoft ( ).

SKILL:

• Active Directory (AD) / Remote Server Administration (RSAT) s / Public Key Infrastructure (PKI) / IT Security
• HP Integrated Lights Out (ILO)
• Skype for Business
• VMWare Administration and Virtualization
• Outlook, Word, Excel, PowerPoint
• MS Exchange
• SQL Server Management Studio (SSMS), AlwaysOn High Availability Groups, & Failover Cluster Manager (MSFCM)
• Converged Clustering using Storage Spaces Direct (S2D), RAID, SANs, NAS, iSCSI, Fibre-Channel (FC)
• Data Protection Manage (DPM), Operations Manager (SCOM), & Virtual Machine Manager (SCVMM)
• TCP/IP, DNS, DHCP, FTP, FTPS, HTTP, HTTPS, SSL
• Windows Server Update Services (WSUS) / Security Software Updates
• Deploying & debugging XML, VBScript, and PowerShell scripted additions, moves, changes, and SQL updates
• Visual Studio Team Services (VSTF) & Team Foundation Server (TFS), WTT Atlas Studio on AzureOS, Avocent DSView4 Management Software, F5 Big-IP, Integrated Dell Remote Access (iDRAC)

EXPERIENCE:

SENIOR PROJECT ENGINEER

Confidential

Responsibilities:

• Software-Defined Datacenter (SDDC) End to End Validation team, deploying and testing daily builds of Windows Datacenter Server 2019 hosting Microsoft Software-Defined Networking (SDN) and Storage Spaces Direct (S2D) software-defined storage (SDS).

Confidential Operations Support Project Manager

Confidential

Responsibilities:

• Design, Engineering and Architecture (IDEA), High Business Impact ( Confidential ), Pre-Production Environment (PPE), Operations Team, supporting 1000+ virtual servers and their hosts in Secure Private Clouds used for testing of code-scanning and code-signing applications.
• Responsible for the operations support of High Business Impact ( Confidential ) Pre-production Environment (PPE) systems in 29 application environments, with over 1000 servers, including Development, Test and User Acceptance.
• Coordinated daily support activities for the HBIPPE Operations Support team, to include infrastructure support, application support, incident management, external support interaction and .
• Responsible for interacting between customer and Confidential managers, providing weekly and monthly status and milestone reports.
• Worked with customer to create/develop new and monthly added value commitments to the project as well as defining existing and new Statement of Work objectives.
• Managed a team of 4-7 Confidential operations support engineers.

Support Engineer

Confidential

Responsibilities:

• Responsible for the support of all of Product Activation (PA) pre-production systems in multiple environments including Development, Test and Project.
• Assisted in maintaining repository for coordinating code migration to production from Development and QA environments.
• Tests and builds scripts for Production Code releases in pre-production environments. Front line support for break/fix issues and system trouble shooting.
• Responsible for estimation and schedule for assigned projects, security patches, IPAK installations and follow-on support as needed.
• Creates technical standards documentation for internal knowledge base database and other shared repositories.
• Worked closely with test team during testing activities to ensure delivery of quality systems and ensure successful integration into the production environment.
• Managed the MSE queue for the Product Activation Test team.
• Provided direct support including initial troubleshooting & diagnosis of issues and followed up with DCOPS for resolution within SLA timelines.
• Responsible for troubleshooting configuration issues, identified software bugs, and escalated issues to appropriate teams when necessary.
• Communicated service outages and impact to clients, management, other service teams, and peers.
• Maintained monitoring tools. Worked with PA India team on a daily basis. Interacted with engineers within team as well as other peer support teams.
• Provided documented reports/metrics weekly to MS managers.

Support Engineer

Confidential

Responsibilities:

• Responsible for the support of all of pre-production systems in multiple environments including Development, Test, Project, UAT and Production.
• Assists in maintaining repository for coordinating code migration to production from Development and QA environments.
• Tests and builds scripts for Production Code releases in pre-production environments.
• Front line support for break/fix issues and system trouble shooting.
• Responsible for estimation and schedule for assigned projects, security patches, IPAK installations and follow-on support as needed.
• Creates technical standards documentation for internal knowledge base database and other shared repositories.
• Participates in design reviews and code walkthroughs as needed.
• Works closely with test team during testing activities to ensure delivery of quality systems and ensure successful integration into the production environment.

Production Support Engineer

Confidential

Responsibilities:

• Responsible for the after-hour management of all HouseValues Production and Corporate websites, database servers and services servers.
• Compiled and maintained daily reports on StrongMail activity/statistics.
• Provided daily reports on database backups as well as resolving issues regarding backup failures using Repliweb.
• Managed the deployment of Production server images using Microsoft ADS.
• Managed the Dell Open Manage System for all Production and Corporate Windows servers.
• Managed the Urchin Web Analytics for 20 website profiles.
• Managed two Net General Helix servers, which monitored WMIs on Production and Corporate servers.
• Maintained a 100 percent uptime rate for all Production servers during my tenure when not affected by maintenance window activity.

Hardware Engineer

Confidential

Responsibilities:

• Responsible for Imaging/Reimaging servers for 4 Data Centers located worldwide using Microsoft ADS.
• Provided direct customer onsite support for hardware issues, upgrades, maintenance and support.
• Created and maintained documentation for new hardware/replacement hardware for Data Centers as well as tracking delivery and installation to completion.
• Audited newly acquired Data Centers and made recommendations on Data Center management and potential merges.

SUPPORT Engineer/Analyst

Confidential

Responsibilities:

• Manage the Environment Configuration for the Business Scorecard Manager (BSM) (Business Intelligence Application).
• Responsible for validation of user concerns regarding installation, configuration and implementation of the BSM application.
• Provide feedback to the Program Manager on customer issues (resolved and unresolved) and assist Development in creating new ideas and strategies for future implementations of BSM. BSM is implemented using SharePoint Server or Windows SharePoint Services, SQL Server 2000 or 2005, Windows 2003 Enterprise Server and Microsoft Office 2003 and Office Web Components.