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Support Engineer Resume

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Sacramento, CA

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SUMMARY:

  • Highly accomplished IT Professional who provides technical support and IT solutions that enhance customer satisfaction and drive business growth
  • Systems Administration
  • Problem Solving
  • Project Management
  • Solutions driven Information Technology Systems Administrator with knowledge of administrating, configuring, and supporting server and data center operations.
  • Experienced in implementation of leading - edge technology, as well as skills in Cisco systems, Netbackup, and server management of IT operations.
  • More than 7 years of achievements delivering innovative, cost-effective solutions that expand technical capabilities increase operational efficiency and drive business growth.
  • Outstanding relationship-building and team leadership/training attributes.

TECHNICAL KNOWLEDGE:

Operating Systems: Windows Server 2008-2012 R2, Windows XP-10, Mac OS

Hardware: Dell PowerEdge, HP Proliant Cisco ISR, Cisco Catalyst, Cisco Meraki, Adtran

Applications Virtualization: Cisco CUCM, Cisco Unity, SCCM, Symantec Netbackup, Endpoint Protection, SiteScope, DRAC VMware - vSphere - Versions - 5.5, 6

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Support Engineer

Responsibilities:

  • Administration & Supporting network/IT infrastructure
  • Support Windows Server environments: 2003-2016
  • Active Directory, DNS, DHCP, Group Policy.
  • Supporting VMware virtual environments ESXI 6.5
  • Setting up and configuration of new network service for Centurylink.
  • Responsible for hardware maintenance, deployment, upgrades.
  • Supporting Cisco and Adtran: Routers, Switches, Firewalls, Access Points.
  • Oversee and monitor network and IT infrastructure security and performance.

Confidential, Sacramento, CA

System Administrator

Responsibilities:

  • Top-performing consultant providing support in various number of IT and network initiatives for clients
  • Configuration, maintenance, and support of Windows severs environment including Active Directory, DNS, DHCP, and WINS services at local and remote sites.
  • Overseeing Endpoint security: Managing and supporting Symantec Anti-virus servers.
  • VMware: Support of virtual infrastructure: vCenter, Esxi, High Availability, Fault-Tolerance
  • VMware: Physical to virtual conversion, VDI, Citrix Farms

Confidential, Newark, CA

Systems Administrator

Responsibilities:

  • Increased service availability to users by managing Active Directory, including DNS, WINS, and DHCP services; created user accounts, security groups, email accounts, and distribution lists.
  • Overseeing Endpoint security: Managing and supporting Anti-virus and Encryption servers.
  • Administrating and supporting Windows 2003 servers, Microsoft Exchange, Cisco CUCM, Cisco Unity and Blackberry Enterprise Server.
  • Project Management - Initiation, Planning, Execution, Control, and Delivery to the highest quality standards while meeting customer expectations.
  • SCCM 2012: Administration, Support, Imaging, Patching.

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