SUMMARY:

Extensive experience in leading high - impacting and innovative development projects. Vision-driven, goal-focused professional with a proven history of innovation and . Strategic Technologist with extensive experience in the development, implementation, and management of cutting-edge business solutions. Talent for consulting and launching applications that generate high-impacting business support and analysis while enhancing the overall performance of the organization. Collaborative communicator focused on the promotion of cohesive practices and quality service delivery.

EXPERTISE AREA:

• Systems Administration
• Project Management
• Strategic Analysis & Planning
• Leadership, Development, and Mentoring
• Continuous Improvement
• Cost Reduction
• Relationship Management
• Business Process Design & Management
• Competitive Intelligence
• Six Sigma Lean Yellow Belt
• ITIL V3 Frameworks
• Project Management

PROFESSIONAL EXPERIENCE:

Confidential, Frederick, CO

ERP Programmer

Responsibilities:

• Provided DBA, and ERP administration on CloudSuite Industrial v9 (CSI) servers running Microsoft Server 2012 R2.
• Built data sets and merged data into a cohesive business narrative via Microsoft’s SQL Server 2016.
• Managed and administered MSSQL server queries using the Microsoft SQL Server Management Studio (SSMS).
• Extended data into Microsoft Excel spreadsheets stored on a SharePoint server.
• Created and modified multiple SQL forms clarifying data using TSQL queries.
• Managed relationship with outsourced third party service desk.
• Broadened cohesiveness between onsite users and service desk through new OLAs.

Confidential, Broomfield, CO

Senior Systems Administrator

Responsibilities:

• Part of the global infrastructure team supporting corporate offices, 78 mfg. plants on 5 continents, and 18k employees.
• Identified a critical flaw in UIM software, necessitating need for additional SNMP tool (Spectrum).
• Installed, configured, and customized CA Technology’s Spectrum enterprise TCI/IP network monitoring tool.
• Administered and customized CA Technology’s Unified Infrastructure Manager (UIM) Windows Infrastructure supported by COTS Dell hardware, Avamar NAS, Microsoft Windows server R2, Server 2012 - R2, virtualized on VmWare ESXI v6.
• Valued member of the cross functional enterprise wide Change Control Board (CAB).
• Discovered SNMP v3 encryption issue on PaloAlto device locating a man in the middle issue (Great Firewall China).
• Grew relationship with CA Technology (Now Broadcom) into tightly integrated, cross company development team, creating enhancement patches.
• Modified XML Scripts, Groovy Scripts, SNMP MIBs configuring and optimizing both UIM and Spectrum.
• Added reliability to the monitoring systems bringing response from a reactive alarms to proactive 5min lead.
• Collaborate with both ITSec and Telecom (Network) teams daily providing metrics increasing viability.
• Collaborating on cross team root cause analysis post outage events.
• Created install and guideline documentation for ITSec, Telecom, and Systems Administration teams per ITIL standards.
• Mentored onsite Service Desk team.
• Lean Six Sigma Yellow Belt .

Confidential, Milpitas, CA

Senior IT Consultant

Responsibilities:

• Administered and managed Confidential internal labs for Unified Computer Systems (UCS), Enterprise Support, and R&D.
• Principle on Unified Computing Systems (UCS) BIOS software centralization and comminization project.

Confidential, San Leandro, CA

Senior IT Consultant

Responsibilities:

• Provided consulting and services to small business ranging from 1 to 150 users.
• Develop roadmaps for customized solutions based on client solicitation and needs.
• Conducted competitive analysis, and product demonstrations.
• Collaborated with multiple client management teams to develop strategies and solutions.
• Acted as C-level SME for small to medium clients.
• Provided COST installation, administration, ongoing support and services (Apple, Dell, Microsoft).
• Leveraged Google’s G-suite, Microsoft's O-365, Dropbox, Box, and other Cloud and Hybrid Cloud services.
• Supported Microsoft server 2003/2008 R2, 2012, Apple OSX, iOS devices, and Android devices.
• Provided low cost, low operation expense models for clients.
• Provided initial setup,, as well as ongoing services.

Confidential, Palo Alto, CA

IT Consultant

Responsibilities:

• Created UK onsite help desk
• Collaborated cross-departmentally, internationally in a multi-company environment to promote team approach to problem resolution.
• Provided cybersecurity compliance to US, UK and EU standards and laws (DMCA, UK DPA, and Computer Misuse Act, EU General Data Directive et. al.).
• Established service desk procedures policies and documentation leveraged from the US office promoting cohesion.
• Managed COTS desktop hardware and software refresh projects. (Windows XP to Windows 7).
• Administered multi-UK office and transatlantic VIOP communication system.
• Collaborated with British Telecom for support, provisioning and contract negation on behalf of Barracuda networks.
• Cultivated a transatlantic community surrounding US and UK help desk, leading to business case for onsite UK help desk.
• Provided day to day help desk services via internal home grown ticketing system.
• Provided on-boarding provisioning via Windows Active Directory (AD), and Exchange accounts.
• Built and deployed COTS home grown desktop hardware solutions to end-users.
• Supported Windows XP, Exchange Server, Office 2010, Mac OSX, Apple IOS, Android, BlackBerry/BEZ server.
• Developed new guidelines and documentation for corporate BYOD acceptance and compliance.
• Collaborated on XEN hypervisor server testing for eventual P2V, and copy.com projects.

Confidential, Menlo Park, CA

Systems Administrator

Responsibilities:

• Provided desktop support and systems administration for Confidential ’s Artificial Intelligence Lab.
• Supported the Confidential project - spun out as the SIRI smartphone app.
• Supported the Confidential transition to public - Artificial Intelligence (AI) system, and databases used for genomic testing.
• As of 2016 the Confidential project cluster held 9600 individual MySQL databases.
• A COTS infrastructure supporting each project in the AIC using Dell desktops, servers and IBM laptops.
• All projects leveraged Microsoft Windows XP, Windows 7, Server 2003 R2, Linux Ubuntu and Sun/Oracle Solaris.
• Principal in lab wide email conversion project migrating to secure clients and server (TLS, SSO via AD and Windows PKI).
• Decommission and repurposing using DARPA guidance now known as NIST .