SUMMARY:

• The whole of my experience is around the business needs and “Root Cause” analysis to provide a foundation to build on.
• I’ve worked on many “Break/Fix” events for companies that were either shutdown or on the verge of a disaster where my analysis was questioned but the end result is all that mattered.
• I am a dynamic, team spirited, and performance - driven professional with 10+ years in IT, I am currently seeking employment as a Permanent Employee eager to embrace any challenge to provide the highest level of customer service, performance and resolution.
• Team collaboration is important and fun but I am also effective in a solo capacity.
• Utilizing my Time Management and Critical Thinking processes to adapt in new environments I can carry out the tasks put forth.
• Leadership and field experience have proven vital in my team management and communication abilities.
• I am highly adaptable as I have experienced an array of environments, all using different hardware, software and management processes.
• That experience developed my efficiency skills to the degree I can walk into any environment, gain insight within time brief time and implement an effective process moving forward.
• Add in the ability to drive and implement Projects with profitable results shows my dedication and loyalty within the organization.
• My biggest challenge is satisfying that one customer nobody seems to be able to reach.
• And this is one of the reasons all my clients offer to give referrals even after 10 years.
• Professionalism, Integrity, going beyond to satisfy the customer is what sets me apart from others.

IT SKILLS:

Operating System: Windows XP/Win7/Win10/Linux/MAC OS - Windows Server 2000/2003/2008/2012

Mail Clients: IBM Lotus Notes, Microsoft Outlook, Microsoft Office 365 - Exchange

Networking: Cabling, LAN, WAN, VPN, Wireless, VoIP

Applications: Office365, Exchange Server, Dynamics GP/CRM, BMC-Track IT, Remedy, Spiceworks, KRONOS, Kasaya SaaS Remote Client Management, WatchGuard VPN, VMWare, SCCM, ServiceNow, MS Remote Desktop, Cherwell, Junos Pulse, Kaspersky Suite, MITEL Console, DCI-Consoles, Toshiba, HP, NetGear, RUCKUS, Hospitality Suites/HotSos, Opera, Visionline, Aloha, Avero

ITIL Processes: Incident Management, Change Management, Problem Management, Project Administration and/or Management, HIPAA Compliance, SOX Compliance, ERP, Documentation

EXPERIENCE:

Sr Systems Administrator

Confidential, Austin, TX

Responsibilities:

• Main Objective - Find Solution for Daily Tunneling issues/Analyze/Document/Report - Regional IT Manager
• Provide technical support for both hardware and software issues -300+ users-MAC/PC/NCR POS Environment
• Manage MITEL 5300 series IP Phones/VOIP/Desk-phones/Conference Consoles
• Process tickets and participate in the Change Management processes - Cherwell Ticketing Console
• Support other Properties in Region - Remote
• Review/maintain/document SOX compliance processes and ITIL Standards
• SaaS, Office365/Exchange/Server2008/2012/RUCKUS-WAPs/Kaspersky VPA/Palo Alto Firewall/Junos Pulse VPN/VMWare
• Manage local Windows servers to include backup software and telephone systems; proactively monitor, troubleshoot, report, resolve and escalate to Systems Team or Network Team as prescribed
• Troubleshoot/Resolve Hardware/Software/Telecommunications via MS Remote Desktop/Putty Console/Windows 7 Pro/ MAC OS X - Instruct users in the use of equipment and software
• Active Directory administration - Create/Remove Users/Groups/Objects/Containers / Employee Onboarding/Offboarding processesVendor Oversight / Contact and project management - 2-8-person teams
• Windows 2012 Server-Software Deployment / Storage Management / Print Server management/ WSUS / DFS / WDS
• Install/configure/maintain/desktops/laptops/network hardware (Switches, WAPS, Firewall, etc./software
• Completes forms- hardware- obtains/affixes asset tags/submits documentation to Financial Department.
• Collaborate with vendors via established IT policy and procedures
• Maintain Ethernet networks to include cabling, network switches, and wireless network equipment
• Provide support for audio-visual equipment - Security Cameras/Software/Consoles, Monitors, TVs
• Provide Reporting on environment issues to improve infrastructure reliability/performance/efficiency
• Daily Management Meetings - Property Management, IT Regional Management

Sr Systems Administrator

Confidential, Austin, TX

Responsibilities:

• Manage Polycom Phone Hardware/VOIP/Video Conferencing - Desk-phones/SoundStation 5000 POE
• Process tickets and participate in the Change Management processes via BMC Track-IT System
• Assist with process development and improvement to include technical documentation
• Ensure issues are addressed and SLAs are met in 5,000 + end-user enterprise environment
• Review and maintain HIPAA compliance processes/documentation and ITIL Standards
• SaaS, Office365/Exchange/Server2008/2012/Meraki-WAPs/TrendMicro Threat Protection/WatchGuard Firewall/VPN/VmWare/Kasaya
• Administer local Windows servers to include backup software and telephone systems; proactively monitor, troubleshoot, report Resolve and escalate issues identified to the Senior Systems Administrator as appropriate
• Troubleshoot/Resolve Hardware/Software/Telecommunications proactively & via MS Remote Desktop/Kasaya Agent- Windows 7 Pro and Windows 10 Pro / MAC OS X - Instruct users in the use of equipment and software
• Lead 2-8-person teams installing and implementing network/cabling/PC Hardware moves/installations
• Report issues/concerns/progress in weekly management meetings
• Epson POS at various locations for tracking Staff and child meals
• PowerShell scripts needed to assist in application push to client(s) in conjunction with Kasaya deployment process
• Installs/configures/maintains/desktop/laptop/network hardware/software
• Administer VMWare/vSphere/vCenter Server - monitor VMs and other objects as assigned
• Completes forms- hardware- obtains/affixes asset tags/submits documentation to Financial Department.
• Collaborate with vendors via established IT policy and procedures
• Maintains Ethernet networks to include cabling, network switches, and wireless network equipment
• Provides support for audio-visual equipment
• Provide Reporting on environment issues to improve infrastructure reliability/performance/efficiency

Systems Administrator

Confidential, Austin, TX

Responsibilities:

• Provide technical support for both hardware and software issues - 400+ users/encounter-MAC/PC Environment
• Manage Vendor Contact and project implementation as needed / 1-8-person teams
• Serve as a subject matter expert for designated systems (Windows, Linux, Route/navigation devices, networking)
• ServiceNow - Assist with process development and improvement - Provide Analysis of program usage and efficiency
• Manage Avaya Phone Hardware/VOIP/Video Conferencing - Desk-phones/Softphones
• Maintain SOX Compliance guidelines / ITIL Standards
• Process help desk tickets remote/phone in ServiceNow - Monitor SLAs - Feedback for improvement
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Windows 7 Enterprise, Mac OS X, Office365, Exchange, Server2008/2012, Cisco-WAPs, Cisco VPN
• Cloud Services: IaaS, PaaS, SaaS, Google Collaboration- Google Enterprise Apps
• Active Directory/ Exchange maintenance
• Navigate VMWare/vSphere/vCenter Server - monitor VMs/other objects as defined
• Microsoft SCCM, WSUS, Mac and PC hardware - PXE Boot Imaging + Casper(MAC) Boot Imaging
• Mobile devices (iOS, Android) - BYOD Program
• Client MAC/PC connectivity - Ethernet, TCP/IP and VPN
• File server knowledge - Package Build/PowerShell
• SaaS, Ghost, BigFix, McAfee, Google Products - security, laptop encryption and backup
• Strong customer service and troubleshooting skills - Printers, scanners, computer peripherals
• Ability to communicate technical information, both verbal and written for 400 onsite/remote end-users in SOLO capacity
• 5 years+ experience working in a Windows/Mac environment
• Provide Reporting on environment issues to improve infrastructure reliability/performance/efficiency
• Report issues/concerns/progress in weekly management meetings

Systems Administrator

Confidential, Austin, TX

Responsibilities:

• Provide technical support for both hardware and software issues -200 users/encounter-MAC/PC Environment
• Manage the configuration and operation of client-based computer operating systems and other applications
• Manage Polycom Phone Hardware/VOIP/Video Conferencing –Desk-phones/SoundStation 5000 POE
• Assist in Design, Build, Test, and Deployment Windows 10 Environment
• Monitor the systems/network daily and respond immediately to security or usability concerns
• Create and verify integrity of data backup processes and storage
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Install and test computer-related peripherals
• Experience with Ghost, BigFix, MS RDP, Scripting to aid in rapid/silent deployments
• Provide scripting to facilitate rapid SFTP data transfer in excess of 6TB at any given period. Avg data = 2TB <4TB daily
• Assist with process development and improvement to include technical documentation
• SPICEWORKS-Provide Change Management/Manage Tickets in Triage manner
• Follow SOX Compliance and ITIL Standards
• Maintain, implement, and enforce corporate hardware, software, and security policies.
• Build/Prepare/configure/troubleshoot/maintain- laptops, desktops, desk/soft-phones, printers, etc.
• Create and make changes to accounts in Active Directory, Exchange, and internal business applications.
• Manage inventory of onsite equipment using tools in place.
• Participate in and support new Corporate IT initiatives.
• Utilize VMWare/vSphere/vCenter Server to manage VMs, Failover Clusters, other as directed
• Administer Windows-Server 2003/2008, Cisco Firewall/VPN, Tintri/Drobo storage
• Analyze/Report Business Needs for SCCM-Test/Deploy/Administer SCCM, WSUS, PXE Boot Imaging, MS Vol License Manager
• Administer VoIP telephony systems, networking infrastructure - (cabling, switches, etc.)
• Cloud Services: IaaS, PaaS, SaaS.

IT Consultant

Confidential, San Antonio, TX

Responsibilities:

• Analyze the business needs and goals then give practical solutions within budget and deploy
• Vendor management – supervise and escort vendors onsite for project implementation
• Monitor the system daily and respond as required to security or usability concerns
• Create and verify backups of data/Test Labs/Storage management
• Design, Test, Build, deploy infrastructure, including firewalls, databases, malware protection, etc.
• Supervise 2-4-person team - Installation and testing of computers, network, security related software/hardware
• Design/Implement/Deploy process development and improvement to include technical documentation
• Train end-users of hardware, software, peripherals, and network infrastructure.
• Document inventory of onsite equipment.
• Report Directly to Executive Team/CEO with IT needs, budget, initiatives-SOX Compliance/ITIL Standards.
• Setup printers and other shared office hardware.
• Setup Windows-Server 2003
• Setup VoIP telephony systems, networking infrastructure - (cabling, switches, etc.)

IT Consultant

Confidential, Del Valle, TX

Responsibilities:

• Analyze the business needs and goals then give practical solutions within budget and deploy
• Vendor management supervise and escort vendors onsite for project implementation
• Monitor the system daily and respond as required to security or usability concerns
• Create and verify backups of data/Test Labs/Storage management
• Design, Test, Build, deploy infrastructure, including firewalls, databases, malware protection, etc.
• Supervise 2 - 4-person team - Installation and testing of computers, network, security related software/hardware
• Design/Implement/Deploy process development and improvement to include technical documentation
• Train end-users of hardware, software, peripherals, and network infrastructure.
• Document inventory of onsite equipment.
• Report Directly to Executive Team/CEO with IT needs, budget, initiatives-SOX Compliance/ITIL Standards.
• Setup printers and other shared office hardware.
• Setup Windows-Server 2003
• Setup VoIP telephony systems, networking infrastructure - (cabling, switches, etc.)