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Sr Systems Administrator Resume

Austin, TX

SUMMARY:

  • The whole of my experience is around the business needs and “Root Cause” analysis to provide a foundation to build on.
  • I’ve worked on many “Break/Fix” events for companies that were either shutdown or on the verge of a disaster where my analysis was questioned but the end result is all that mattered.
  • I am a dynamic, team spirited, and performance - driven professional with 10+ years in IT, I am currently seeking employment as a Permanent Employee eager to embrace any challenge to provide the highest level of customer service, performance and resolution.
  • Team collaboration is important and fun but I am also effective in a solo capacity.
  • Utilizing my Time Management and Critical Thinking processes to adapt in new environments I can carry out the tasks put forth.
  • Leadership and field experience have proven vital in my team management and communication abilities.
  • I am highly adaptable as I have experienced an array of environments, all using different hardware, software and management processes.
  • That experience developed my efficiency skills to the degree I can walk into any environment, gain insight within time brief time and implement an effective process moving forward.
  • Add in the ability to drive and implement Projects with profitable results shows my dedication and loyalty within the organization.
  • My biggest challenge is satisfying that one customer nobody seems to be able to reach.
  • And this is one of the reasons all my clients offer to give referrals even after 10 years.
  • Professionalism, Integrity, going beyond to satisfy the customer is what sets me apart from others.

IT SKILLS:

Operating System: Windows XP/Win7/Win10/Linux/MAC OS - Windows Server 2000/2003/2008/2012

Mail Clients: IBM Lotus Notes, Microsoft Outlook, Microsoft Office 365 - Exchange

Networking: Cabling, LAN, WAN, VPN, Wireless, VoIP

Applications: Office365, Exchange Server, Dynamics GP/CRM, BMC-Track IT, Remedy, Spiceworks, KRONOS, Kasaya SaaS Remote Client Management, WatchGuard VPN, VMWare, SCCM, ServiceNow, MS Remote Desktop, Cherwell, Junos Pulse, Kaspersky Suite, MITEL Console, DCI-Consoles, Toshiba, HP, NetGear, RUCKUS, Hospitality Suites/HotSos, Opera, Visionline, Aloha, Avero

ITIL Processes: Incident Management, Change Management, Problem Management, Project Administration and/or Management, HIPAA Compliance, SOX Compliance, ERP, Documentation

EXPERIENCE:

Sr Systems Administrator

Confidential, Austin, TX

Responsibilities:

  • Main Objective - Find Solution for Daily Tunneling issues/Analyze/Document/Report - Regional IT Manager
  • Provide technical support for both hardware and software issues -300+ users-MAC/PC/NCR POS Environment
  • Manage MITEL 5300 series IP Phones/VOIP/Desk-phones/Conference Consoles
  • Process tickets and participate in the Change Management processes - Cherwell Ticketing Console
  • Support other Properties in Region - Remote
  • Review/maintain/document SOX compliance processes and ITIL Standards
  • SaaS, Office365/Exchange/Server2008/2012/RUCKUS-WAPs/Kaspersky VPA/Palo Alto Firewall/Junos Pulse VPN/VMWare
  • Manage local Windows servers to include backup software and telephone systems; proactively monitor, troubleshoot, report, resolve and escalate to Systems Team or Network Team as prescribed
  • Troubleshoot/Resolve Hardware/Software/Telecommunications via MS Remote Desktop/Putty Console/Windows 7 Pro/ MAC OS X - Instruct users in the use of equipment and software
  • Active Directory administration - Create/Remove Users/Groups/Objects/Containers / Employee Onboarding/Offboarding processesVendor Oversight / Contact and project management - 2-8-person teams
  • Windows 2012 Server-Software Deployment / Storage Management / Print Server management/ WSUS / DFS / WDS
  • Install/configure/maintain/desktops/laptops/network hardware (Switches, WAPS, Firewall, etc./software
  • Completes forms- hardware- obtains/affixes asset tags/submits documentation to Financial Department.
  • Collaborate with vendors via established IT policy and procedures
  • Maintain Ethernet networks to include cabling, network switches, and wireless network equipment
  • Provide support for audio-visual equipment - Security Cameras/Software/Consoles, Monitors, TVs
  • Provide Reporting on environment issues to improve infrastructure reliability/performance/efficiency
  • Daily Management Meetings - Property Management, IT Regional Management

Sr Systems Administrator

Confidential, Austin, TX

Responsibilities:

  • Manage Polycom Phone Hardware/VOIP/Video Conferencing - Desk-phones/SoundStation 5000 POE
  • Process tickets and participate in the Change Management processes via BMC Track-IT System
  • Assist with process development and improvement to include technical documentation
  • Ensure issues are addressed and SLAs are met in 5,000 + end-user enterprise environment
  • Review and maintain HIPAA compliance processes/documentation and ITIL Standards
  • SaaS, Office365/Exchange/Server2008/2012/Meraki-WAPs/TrendMicro Threat Protection/WatchGuard Firewall/VPN/VmWare/Kasaya
  • Administer local Windows servers to include backup software and telephone systems; proactively monitor, troubleshoot, report Resolve and escalate issues identified to the Senior Systems Administrator as appropriate
  • Troubleshoot/Resolve Hardware/Software/Telecommunications proactively & via MS Remote Desktop/Kasaya Agent- Windows 7 Pro and Windows 10 Pro / MAC OS X - Instruct users in the use of equipment and software
  • Lead 2-8-person teams installing and implementing network/cabling/PC Hardware moves/installations
  • Report issues/concerns/progress in weekly management meetings
  • Epson POS at various locations for tracking Staff and child meals
  • PowerShell scripts needed to assist in application push to client(s) in conjunction with Kasaya deployment process
  • Installs/configures/maintains/desktop/laptop/network hardware/software
  • Administer VMWare/vSphere/vCenter Server - monitor VMs and other objects as assigned
  • Completes forms- hardware- obtains/affixes asset tags/submits documentation to Financial Department.
  • Collaborate with vendors via established IT policy and procedures
  • Maintains Ethernet networks to include cabling, network switches, and wireless network equipment
  • Provides support for audio-visual equipment
  • Provide Reporting on environment issues to improve infrastructure reliability/performance/efficiency

Systems Administrator

Confidential, Austin, TX

Responsibilities:

  • Provide technical support for both hardware and software issues - 400+ users/encounter-MAC/PC Environment
  • Manage Vendor Contact and project implementation as needed / 1-8-person teams
  • Serve as a subject matter expert for designated systems (Windows, Linux, Route/navigation devices, networking)
  • ServiceNow - Assist with process development and improvement - Provide Analysis of program usage and efficiency
  • Manage Avaya Phone Hardware/VOIP/Video Conferencing - Desk-phones/Softphones
  • Maintain SOX Compliance guidelines / ITIL Standards
  • Process help desk tickets remote/phone in ServiceNow - Monitor SLAs - Feedback for improvement
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Windows 7 Enterprise, Mac OS X, Office365, Exchange, Server2008/2012, Cisco-WAPs, Cisco VPN
  • Cloud Services: IaaS, PaaS, SaaS, Google Collaboration- Google Enterprise Apps
  • Active Directory/ Exchange maintenance
  • Navigate VMWare/vSphere/vCenter Server - monitor VMs/other objects as defined
  • Microsoft SCCM, WSUS, Mac and PC hardware - PXE Boot Imaging + Casper(MAC) Boot Imaging
  • Mobile devices (iOS, Android) - BYOD Program
  • Client MAC/PC connectivity - Ethernet, TCP/IP and VPN
  • File server knowledge - Package Build/PowerShell
  • SaaS, Ghost, BigFix, McAfee, Google Products - security, laptop encryption and backup
  • Strong customer service and troubleshooting skills - Printers, scanners, computer peripherals
  • Ability to communicate technical information, both verbal and written for 400 onsite/remote end-users in SOLO capacity
  • 5 years+ experience working in a Windows/Mac environment
  • Provide Reporting on environment issues to improve infrastructure reliability/performance/efficiency
  • Report issues/concerns/progress in weekly management meetings

Systems Administrator

Confidential, Austin, TX

Responsibilities:

  • Provide technical support for both hardware and software issues -200 users/encounter-MAC/PC Environment
  • Manage the configuration and operation of client-based computer operating systems and other applications
  • Manage Polycom Phone Hardware/VOIP/Video Conferencing –Desk-phones/SoundStation 5000 POE
  • Assist in Design, Build, Test, and Deployment Windows 10 Environment
  • Monitor the systems/network daily and respond immediately to security or usability concerns
  • Create and verify integrity of data backup processes and storage
  • Upgrade systems and processes as required for enhanced functionality and security issue resolution
  • Administrate infrastructure, including firewalls, databases, malware protection software and other processes
  • Install and test computer-related peripherals
  • Experience with Ghost, BigFix, MS RDP, Scripting to aid in rapid/silent deployments
  • Provide scripting to facilitate rapid SFTP data transfer in excess of 6TB at any given period. Avg data = 2TB <4TB daily
  • Assist with process development and improvement to include technical documentation
  • SPICEWORKS-Provide Change Management/Manage Tickets in Triage manner
  • Follow SOX Compliance and ITIL Standards
  • Maintain, implement, and enforce corporate hardware, software, and security policies.
  • Build/Prepare/configure/troubleshoot/maintain- laptops, desktops, desk/soft-phones, printers, etc.
  • Create and make changes to accounts in Active Directory, Exchange, and internal business applications.
  • Manage inventory of onsite equipment using tools in place.
  • Participate in and support new Corporate IT initiatives.
  • Utilize VMWare/vSphere/vCenter Server to manage VMs, Failover Clusters, other as directed
  • Administer Windows-Server 2003/2008, Cisco Firewall/VPN, Tintri/Drobo storage
  • Analyze/Report Business Needs for SCCM-Test/Deploy/Administer SCCM, WSUS, PXE Boot Imaging, MS Vol License Manager
  • Administer VoIP telephony systems, networking infrastructure - (cabling, switches, etc.)
  • Cloud Services: IaaS, PaaS, SaaS.

IT Consultant

Confidential, San Antonio, TX

Responsibilities:

  • Analyze the business needs and goals then give practical solutions within budget and deploy
  • Vendor management – supervise and escort vendors onsite for project implementation
  • Monitor the system daily and respond as required to security or usability concerns
  • Create and verify backups of data/Test Labs/Storage management
  • Design, Test, Build, deploy infrastructure, including firewalls, databases, malware protection, etc.
  • Supervise 2-4-person team - Installation and testing of computers, network, security related software/hardware
  • Design/Implement/Deploy process development and improvement to include technical documentation
  • Train end-users of hardware, software, peripherals, and network infrastructure.
  • Document inventory of onsite equipment.
  • Report Directly to Executive Team/CEO with IT needs, budget, initiatives-SOX Compliance/ITIL Standards.
  • Setup printers and other shared office hardware.
  • Setup Windows-Server 2003
  • Setup VoIP telephony systems, networking infrastructure - (cabling, switches, etc.)

IT Consultant

Confidential, Del Valle, TX

Responsibilities:

  • Analyze the business needs and goals then give practical solutions within budget and deploy
  • Vendor management supervise and escort vendors onsite for project implementation
  • Monitor the system daily and respond as required to security or usability concerns
  • Create and verify backups of data/Test Labs/Storage management
  • Design, Test, Build, deploy infrastructure, including firewalls, databases, malware protection, etc.
  • Supervise 2 - 4-person team - Installation and testing of computers, network, security related software/hardware
  • Design/Implement/Deploy process development and improvement to include technical documentation
  • Train end-users of hardware, software, peripherals, and network infrastructure.
  • Document inventory of onsite equipment.
  • Report Directly to Executive Team/CEO with IT needs, budget, initiatives-SOX Compliance/ITIL Standards.
  • Setup printers and other shared office hardware.
  • Setup Windows-Server 2003
  • Setup VoIP telephony systems, networking infrastructure - (cabling, switches, etc.)

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