VoIP Engineer Resume

SUMMARY:

VoIP on VZ - XO products
Test, Support engineer and MSC technician with over 20 years of experience in configuration, testing, troubleshooting, support
Consistent, accurate and dependable in carrying out responsibilities to a successful completion
Ability to execute assignments in conditions of high stress due to imposed time constraints
Ability to learn and adapt to a changing environment
Proven team player with demonstrated competencies across varied telecom engineering assignments

PROFESSIONAL EXPERIENCE:

Confidential

VoIP Engineer

Responsibilities:

Performs moderately complex functions related to voice cuts
Tests (WOT/PTD) and troubleshoots for moderately complex DS1 s
Performs moderately complex functions related to data
Performs end to end translations for lines and trunks in XO switch platforms, usually either DMS 100 & 200, BroadWorks or Sonus
Performs all dacs mapping in Tellabs 532L, 5500, and Alcatel 16xx series
Manages an end - to-end VoIP install, this includes understanding of basic Sonus translations, BroadWorks navigation and router troubleshooting with field Confidential time of PTD and DD
Performs router (Adtran, Cisco) configurations on Dedicated Internet Access (DIA) and VoIP products (MGCP, Flex, SIP, ESIP)
Completes pre-testing and field testing on all XO products

Confidential, Dallas, TX

Technician

Responsibilities:

RAN Rehome, groom, add, test and turn up or remove trunks translation on Alcatel - Lucent (UMTS), Confidential AXE GSM, Nokia MSC (UMTS), and Nortel (UMTS & DMS 100, 200 & 500) switches
Using Net Analyst to configure circuits T1, T3, OC3, OC12 & OC48 in the Alcatel 16xx, Tellabs 532L and 5500 DACs
Proficient with Granite, Canopi and Remedy applications techs and technical assist with provisioning, test, turning up, troubleshooting circuits and Transport Element Activation Manager System (TEMS)

Confidential, Richardson, TX

Switch Operations and Support Engineer

Responsibilities:

Installation test of Confidential AXE 501 & 810 switching systems
Performed hardware and loading software (GEM & RP) expansion on existing customer network Supported Confidential engineer during RNC Hardware Migration ETMF4 Configuration, IuPS over IP Deployment. Testing fiber optics connections

Confidential, Plano, Texas

Service & Solutions Operations - Field Service Engineer

Responsibilities:

Performed APG 40 software update and upgrade on existing customer networks: Mobile Switching Center (MSC) and Base Station Controller (BSC)
Performed migrations from IOG 20 to APG 40 and APZ 21233 to APZ 21240 Confidential customer networks
Performed hardware change out APG 40 node replacement per Customer Support Request (CSR) basis
Carried and supported the project to success in high stress and time constrained environments
Stayed within the project budget during travelling to customer locations in US and Canada
Used Winfiol, Citrix and SMO scripts to perform the upgrades or updates

Confidential, Richardson, Texas

Wireless Systems - Technical Support Engineer

Responsibilities:

Performed integration, installation test, setup test equipments, support, operation, and maintenance of all GSM network: MSC, BSC and Radio Base Station (RBS) systems
Knowledge of Confidential AXE switching system (BYB 202, 501 and 810), APG 40 and APZ 21240
Performed systems software upgrades on IOG, APZ and APG
Came in after hours to clone APG 40 to meet deadline and eliminate adverse impact on the project
Came in after hours to do maintenance and repair to reduce downtime and impact on major project schedule

Confidential

Hardware Support Engineer

Responsibilities:

Performed installation test, setup test equipments, configurations, maintenance and 24/7 support on all equipment related to Confidential telephony switching platform AXE 10 in lab environments