TECHNICAL SKILLS:

SOFTWARE: Windows 95/98/NT/2000/XP/7/10, Windows NT/ 2000/2003/2008/2012/2016/2019 Servers, MSOffice 2003/2007/2010/2013/2016 / O365, Ghost, SCCM remote tool, MS DOS, Lotus Notes 4.6/5.2/6.4, Outlook 2003/2007/2010/2013/2016 , Print management, MMC, SSLVPN, web Citrix, Internet Explorer, Process Explorer, Firefox, Google Chrome, SEPM, McAfee, Symantec end point, Performance monitor, Dell Openmanager server admin, HP system management, Partition master, Dameware, VNC, BlueScreen viewer, powershell, MS Hyper - v, VMWare, Azure, Sysinternal tools and putty..

HARDWARE: Lenovo, Dell, HP, Compaq laptops and desktops, PC peripherals, RAID, Dell powervault backup device, UPS, USB modems, IPhone, IPad, JetDirect cards, IOmega storcenter NAS, wireless routers and printers and MIFI wireless devices.

RACK & TOWER SERVERS: Dell Poweredge 2640, 2950, 6450, 850 and R730, HP Proliant DL 370 and 380

PROTOCOLS: TCP/IP, Telnet, FTP, DHCP, SNMP and DNS.

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Windows System Support

Responsibilities:

• Escalation tickets for Windows 10/7/XP computer systems within the US and International.
• Diagnose, support and troubleshoot Windows 10/7/XP with network access, NTFS permissions, security groups and network connectivity issues within a DMZ shop floor environment.
• Support and troubleshoot windows update issues on desktops.
• Coordinate and work with software vendors and lead sites
• Analyze, research and troubleshoot new and existing GPOs.
• Troubleshoot and replaced hardware on desktops and Classic LAC/E Acquisition Server.
• Installed and configured lab software Empower, Omnic and labX on test desktops to understand the configuration, connectivity and functionality.
• Facilitate the Data Integrity group on analyzing, troubleshooting and resolving issues for the new Windows 10 LTSC image.
• Responsible for supporting and administering AD accounts, DNS and DHCP server for the test environment network in Branchburg datacenter location.

Confidential, Newark, NJ

IT Support Specialist

Responsibilities:

• Created, supported, troubleshoot and maintained AD accounts, security groups and GPOs for a critical SCADA department on secure DMZ network.
• Responsible for analyzing, troubleshooting and resolving server issues via Solarwinds alert.
• Responded, supported and troubleshoot network connectivity issues via Solarwinds alerts within a campus of 40 buildings and worked with network engineers.
• Assisted in migrating and configurating of Windows 2003 DHCP server to Windows 2016 DHCP server.
• Supported, troubleshoot and resolved Outlook 365, browsers and Oracle client issues.
• Supported, troubleshoot, researched and resolved Windows 10 build 1709 .Net 3.5 framework conflicting with third - party software issue.
• Prepared, created, installed and configured multiple windows 2019 Domain Controllers VMs via hyper-v for the upgrade of the on-premise Windows 2012 domain controllers.
• Upgraded and configuring a new version of HP Digital Sender Software on windows 2016 server that manages the network printers for E-mail scanning.
• Worked with the team lead to configured ILO and tested access on all HP servers.
• Migrated the printer Queues from multiple windows 2008 print servers to the new windows 2016 print server.
• Create, update and close ServicePro tickets.

Confidential, Annandale, NJ

IT Infrastructure Analyst/Desktop Engineer

Responsibilities:

• Installed, configured, promoted, deployed and supported multiple Windows 2016 Active Directory integrated DNS and DHCP domain controllers VMs to the new existing forest within multiple domains.
• Configured, supported and administered Sites and Services, Replication and trust relationship between forest and domains.
• Used CyberArk to access servers and domain controllers.
• Demoted Windows 2012 R2 Domain Controllers from the existing forest and performed a metadata cleanup.
• Created and administered users accounts, security groups and shared accounts, OUs, unlock accounts and reset passwords.
• Created and configured shares, NTFS permissions and add users to security groups to access shares across multiple domains.
• Configured, supported, troubleshoot, resolved and administered DNS and DHCP 2003/2016 servers.
• Responsible for analyzing, troubleshooting and resolving server issues via Solarwinds alerts.
• Analyzed, troubleshoot, resolved and modified GPOs.
• Configured, supported and deployed DFS on Windows 2016 domain controllers to point to 2003/2008 file servers across multi-domain environment.
• Migrated computers from existing multi-domains to the new domain
• Pushed SEP clients and communication package to the clients via SEPM.
• Pushed security patches to systems via Shavlik on a quarterly basis.
• Monitored and on-call after hours support.
• Assisted in researching, troubleshooting and updating the existing windows 10 build 1809 image, tested, reimaged systems, deployed systems within the US and International and supported remotely.
• Researched, troubleshoot and resolved complex root cause issues.
• Created, configured and managed windows 7/10/216 VMs via VMware vSphere 5.5.
• Supported, diagnosed, troubleshoot and resolved lab software, dell hardware, OS corruption, BSOD, workstation bootable issues, updated BIOS, certificates issues, system performance issues and LAN connectivity issues on windows XP/7/10
• Imaged and configured new and existing computers via MDT and set up on site.
• Used network IP tester to verify connectivity on Ethernet jacks and cross connect CAT6a cables from new patch panels to Cisco switches.
• Reviewed IT audit activities and event logs on desktops and servers.
• Wiped and disposed of hard drives, printers, servers and cisco switches.
• Observed company safety & security guidelines.
• Used Remedy ticket system to create, update and close tickets.

Confidential

Desktop Support Analyst

Responsibilities:

• Supported, diagnosed, troubleshoot and resolved issues with Windows 7, Outlook 365, business applications, web applications, browsers issues, browsers certificate issues, BSOD, network and local printer issues, Cisco IP communicator, Cisco VPN, bitlocker, and Cisco IP phones,
• Worked on escalation tickets to diagnose, research and resolve the root cause issues.
• Assisted users at the Tech Desk on a needed basis.
• Configured and troubleshoot mobile iron on IPhones.
• Swapped out existing lenovo laptops and desktop.
• Replaced and swapped out harddrives on lenovo laptops
• Imaged and configured new and existing windows 7 on laptops and desktops via SCCM PXE boot.
• Installed applications and updates via software center on desktops and laptops and diagnosed and troubleshoot unsuccessful software installations.
• Used SCCM remote tool to access laptops and desktops to resolve issues.
• Backed up revoked user data for retention purposes.
• Moves, add and changes.
• Deployed and setup and configured HP Network printers
• Created, updated and closed tickets via SCCD ticket system.

Confidential, Allentown, PA

Desktop Support

Responsibilities:

• Imaged and configured win7 laptops via SCCM PXE boot and deployed on site.
• Installed applications and updates via SCCM software center on laptops.
• Used SCCM remote tool to access clients to support and troubleshoot laptops and desktops within US and International.
• Supported and troubleshoot issues as they arise.
• Created, modified and updated knowledge articles.

Confidential, Montclair, NJ

Systems Administrator

Responsibilities:

• Setup, configured, supported and deployed multiple Windows 2008 R2 Active Directory integrated DNS and DHCP domain controllers in a single forest environment with no business downtime.
• Coordinated with AJG to release the Whconnolly.com domain name and reregistered with Godaddy.
• Configured, supported and administered DNS, DHCP and GPOs.
• Setup and configured sonicwall TZ200 with firewall and security services included IPS, content filtering and anti-malware features.
• Removed the computers and servers from the old domain and joined them to the new domain with new hostnames.
• Created and maintained 65 AD user accounts, security groups, shares and NTFS permissions.
• Deployed MS Exchange online via MS cloud for 65 users.
• Created, configured and maintained email accounts, distribution groups, external contacts, reset passwords and maintained licenses via Exchange online admin center.
• Created basic policies and quarantine rules on user accounts via FOPE admin portal.
• Manually installed and configured Outlook 2010, office 2010, SEP 11, and Adobe Acrobat X standard on desktops and laptops.
• Setup, configured, supported and monitored SEP definition files via SEPM on servers, laptops and desktops
• Rebuild windows 2003/2008 R2 Dell servers.
• Configured and supported active sync on IPhone.
• Monitored domain controllers, file/print server, fax server, Agency application server and backup server with Alert issues.
• Setup an alarm to monitor the server room temperature and for any emergencies.
• Setup cisco 1900 router and hired MSP to configure and managed the router on a T-1 connection.
• Cross connect new CAT5 cables from patch panel to unmanaged Dell switches.
• Deployed, setup and configured a Linksys secure wireless router.
• Setup and configured new Laptop and desktops for new hires.
• Setup and configured IOmega NAS server and moved 2 TB's of lotus notes NSF emails to free up diskspace on a file server.
• Supported, diagnosed and troubleshoot XP/7, Outlook 2010, business applications, local printers, document scanning, Vision application, laptops and desktops, SSLVPN, LAN connectivity and restored data, power outage and provided on-call after hours.
• Maintained inventory of all assets which included desktops, laptops, printers, router, firewall and servers.
• Ordered hardware and software and maintained inventory of software licenses.
• Interacted with all vendors.

Confidential, Parsippany, NJ

Technology Support Analyst

Responsibilities:

• Provided support and troubleshoot Outlook, Lotus notes, Win XP, office 2003, business applications, Citrix web, web applications, mobile and wireless devices, laptop and desktop, spyware/virus, remote users, power outages, LAN connectivity for multiple remote sites in NJ, MD, & PA and on-call after hours support .
• Ensuring desktops, servers and printers are up-to-date, free of system faults or errors using IP360 reports.
• Maintained and monitored file/print servers, Agency application server, terminal servers and fax server for multiple locations.
• Created and maintained AD user accounts and security groups or multiple office locations.
• Imaged new windows 7 desktops and laptops via SCCM PXE boot and deployed a bulk of new desktops and deployed dual monitors for multiple office locations.
• SCCM Remote Control to support and troubleshoot desktops and laptops.
• Responsible for completing the migration of all existing IT equipment of new business acquisitions to AJG domain infrastructure as per compliance of AJG IT policy process within a time frame.
• Configured a new IP scheme for each office location via DHCP as per AJG standard.
• Maintain and monitor temperature of the server rooms for all office locations.
• Replaced UPS batteries on servers and recycled old servers, desktops, laptops and monitors for multiple offices.
• Maintained inventory of all the desktops, laptops, printers, router, firewall and server's asset information for all office location.
• Upgraded from Lotus Notes to Outlook 2007 and office 2003 to Office 2007 for multiple office locations.
• Rebuild Window 2003 R2 Dell/HP servers.
• Configured and supported active sync on IPhones.
• Created, support and disable electronic security ID cards on card system.
• Comply with SOX and change management as per company policies.
• Monitored all IT supplies and inventory.
• Restored data via E-vault for multiple office locations
• Created, modified, and closed tickets n BMC ticket system.

Confidential

Desktop Support

Responsibilities:

• Supported and troubleshoot XP, web applications, Citrix, Oracle client connectivity on laptops, Cisco VPN, blackberry, lotus notes, spyware, roaming profiles, offline folder synchronization, dual monitors and printers, jet direct, business applications, wireless and network connectivity.
• Rollout and supported new desktops, printers, and software.
• Reimaged new and existing Toshiba and Dell laptops and setup on user site.
• Upgraded Dell laptops hard drive, memory, and wireless card.
• Configured, supported and troubleshoot VMware player testing MS office 2007 on users XP desktops.