PROFESSIONAL SUMMARY:

• 20+ years of experience within the information technology field with experience in installation, configuration, trouble shooting and maintenance of networked information systems
• Excellent time management and analytical capabilities; ability to communicate effectively
• Proactive in diagnosing hardware and software devices on multi - platforms where little standardization exists
• Outstanding rapport with wide variety of clientele
• Extensive knowledge of networking standards, protocols, troubleshooting and performance tuning

TECHNICAL SKILLS:

Systems: Windows operating systems, Electronic Medical Record Software & Remote Access software platforms.

Hardware: Dell, HP desktop systems, Dell, Lenovo, Toshiba, and various laptop repair. Memory upgrades, Aerohive AP, Network switches. Workstation on Wheels, configuration and support of I Phone, I Pad, Android and other handheld device support. Vaccine Temperature Monitors, Tablets.

Software: Imaging software SCCM, Ghost, LANDesk, MDT, and USMT. Citrix, Office 365, MS Exchange, Outlook, Groupwise, Lotus Notes, Sharepoint, Single Sign On, removal of Malware/Spyware and virus removal. Health care EMR’s - Epic, Sunrise Clinical Manager, Meditech, and IDX/SMS

Networking: Active Directory. MS Exchange account creation, merges and administration. UPS installation/replacement. Performed network port activations and patch management. Watchguard and Cisco Meraki firewall and router installations. Wireless switch/Access Point installation and configuration.

WORK EXPERIENCE:

Confidential, Jenkintown, PA

System Administrator

Responsibilities:

• System admin for a small family owned company with 1 other technician.
• Performed all day to day help desk tickets in person and remotely.
• Worked on group policy and management using Active Directory.
• Installed, configured and managed Cisco Meraki and Watchguard firewalls.
• Installation of Cisco Meraki network switches, access points and HP servers.
• Project management tasks included creation of customized Windows Image and setup of E-faxing.
• Deployment of desktop PC’s, scanners and printers.
• Network troubleshooting of Confidential and Verizon based networks.
• Mobile Device Management for company I phones and I pads.
• Office 365 administration

Confidential, Plymouth Meeting, PA

Project Management/IT Support

Responsibilities:

• Scheduled, performed and supported a 6000+ user E-Mail and PC domain migration using ADMT migration tool.
• Responsible for post migration desktop support consisting of Microsoft Outlook issues as well as desktop, laptop and printer setups.
• Imaged, replaced and configured desktop systems both remotely and in person. Including application installations and support.
• Answered and resolved day to day help desk tickets using Service Now ticketing system.
• Use of active directory to ensure proper local group and user policy management.
• Utilized Mobile Iron for configuration and troubleshooting of end user IPhone corporate E-Mail as well as basic I phone and Android support.
• Troubleshooting of network connectivity issues using Dameware, VNC and Bomgar to ensure PC’s performed a successful migration.

Confidential, Philadelphia, PA

Windows 7 Refresh/Project Technician

Responsibilities:

• Windows 7 Deployment team lead responsible for onsite coordination 15 field technicians for an ongoing upgrade of over 9000 PC's system wide.
• Performing pre-deployment inventory, meeting with departmental managers and executives to provide detail of Windows 7 upgrade process beginning to end.
• Responsible for end user d Confidential backup, Operating system upgrade, application installation, printer/scanner installation, profile configuration and post upgrade validation.
• Configuration and software installation per departmental needs
• In place upgrades from Win XP to Win 7 using MDT, Lite Touch and Ghost
• Use of active directory to ensure proper local group and user policy management.
• Created documentation such as a deployment checklist and project tracking issue/activity log allow efficient management of daily issue which occur during the deployment.

Confidential, Marlton, NJ

Desktop Support Technician/Project Manager

Responsibilities:

• Performed desktop support for 125+ Confidential physician care centers in the greater NJ & PA region
• New desktop, printer and scanner installations, hardware repair and software installations
• Provided tier III help desk support on an as needed basis
• Project manager for a 24x7 vaccine temperature monitoring companywide initiative
• Initialized Share Point Server for inter-departmental communication and Documentation.
• Scheduled initial walk through and asset management with care center managers
• Worked with Confidential and Verizon on coordination and installation of secondary ISP’s for failover redundancy
• Installation and configuration of Sonic guard, Juniper and Watchguard network firewalls
• APC battery installation and replacement
• Setup wireless networking including network switches and Aerohive wireless access points
• Deployment, configuration, user and system and user management of vaccine temperature monitoring hardware

Confidential, Philadelphia, PA

Lead Project Technician

Responsibilities:

• Worked as the team lead on a 900+ Pc deployment for a newly opened hospital
• Imaged, configured, built and deployed PC’s and network printers
• Installed specific applications per departmental needs
• Met all project timelines
• Performed break fix issues as well as new PC deployment at various locations within the Einstein Health System
• Setup and configured single sign on application

Confidential, Horsham, PA

Project Technician/Coordinator

Responsibilities:

• Worked as the team lead on a 3 month Windows 7 refresh project for Toll Brothers Construction
• Software used for imaging: Microsoft SCCM and Ghost
• Performed post deployment support both remotely and in person
• Setup local and network printers, also installed new network printers and configured for network access
• Did in house repairs of PC’s and laptops

Confidential, Philadelphia, PA

Project Management Technician/End User Support

Responsibilities:

• Resolved break fix issues pertaining to desktops, laptops and printers using Remedy support console
• Worked with application vendors to create a support repository of all proprietary software used throughout the health system
• Lead technician for imaging, scheduling and deployment for desktop PC’s and related peripherals and printers utilizing Microsoft SCCM console software as well as Ghost and LANDesk platforms
• Created the scheduling and documentation process that would become the standard for all techs performing IMAC work companywide. Trained the techs from various sites within the health system
• Ensured timely resolution of all IMAC requests in a 500+ end user location
• Managed a team of 5 technicians on various projects within the health system
• Project management duties, re-location of end users and devices ranging from 10-up to 500 PC’s, printers and peripherals
• Installation of new PC’s and printers in new facilities. Setting up end users systems per departmental needs
• Support of smartphone technology including Iphone, Ipad and Blackberry
• Lead acquisition technician. In this role I would inventory existing equipment, make recommendations for replacing PC’s and printers, be onsite throughout the merge into our domains and ensure the end users were able to seamlessly migrate to the health systems applications. Provided technical support of all issues that would occur throughout this process.
• Software installations and upgrades ranging from small (10 devices) to large scale (typically around users)
• Support of health care EMR including but not limited to Epic, Sunrise Clinical Manager and IDX/SMS
• Research of vendor application and how they would pertain to current departmental needs