SKILLS:

Windows Server 2003/2012, Windows XP - 10, Mac OS X/iOS, Air-Watch, SCCM, Active Directory, ServiceNow, Mass360, VMware, Remedy, Adobe, Office 365, Exchange, Cisco routers, Lotus Notes, SQL Server, UNIX Sun Solaris. Red Hat and Fedora Linux, TCP\IP, DHCP, WINS, DNS, VPN, SONET, ATM, Novell Netware, Zenworks for desktops, MacAfee, Symantec Antivirus, Ad-ware, SpyBot, Symantec GHOST, VERITAS, Backup Exec, CITRIX, Google tools, HP ServiceNow, VMware, Skype for Business. Atera remote management tools.

EXPERIENCE:

Confidential, Boston

Senior Systems Analyst

Responsibilities:

• Provided White glove Computer systems support to Executive management and front and back office staff.
• Managed asset management database deploying new assets to new hires and retrieving assets from termed employee and contractors.
• Repaired laptops and desktops as well as troubleshoot workstation hardware such as docking station connectivity issues & dual monitor support, cable management
• Troubleshooted and repair applications errors and performed software patching
• Troubleshooted ZOOM Teleconference equipment
• Upgraded laptops with Windows 7 to window10
• Debugged Skype for business issues.
• Troubleshooted and resolved network issues for both Mac and Win 7, 8.1, 10 laptops/tablets +mobile devices.
• Troubleshoot web base applications and java issues and resolved access permission issues.

Confidential, Boston, MA

Systems Analyst

Responsibilities:

• Customized and created images for Windows 10 for deployment of 150 Surface Pro and iPad tablets
• Provided technical support to field end users
• Administered G-mail accounts on mobile devices
• Installed and configured Outlook on mobile devices
• Troubleshot and repaired both software and hardware as needed
• Installed and supported VMware desktops on thin client devices.
• Created and assigned end users to VDI Virtual Desktop Interfaces and supported both Mac and Windows 7/10
• Installed, troubleshot and resolve user and application issues
• Supported wireless networks access.

Confidential, Boston, MA

Systems Analyst

Responsibilities:

• Upgraded desktops and laptops from Windows 7 to Windows 10 and provided post support
• Imaged and deployed Windows laptops desktops to financial clients
• Packaged and deployed applications using SCCM
• Tested and created Windows 10 images in addition to creating and migrating user groups in SCCM
• Performed office moves including data center takedowns and setups
• Un-racked and re-racked servers, UPS's, and network appliances
• Troubleshot, repaired and supported laptop and desktop hardware, software and peripherals
• Setup maintained and supported audio/video and conference meeting hardware/software
• Troubleshot and supported network hardware

Confidential, Cambridge, MA

Executive Desktop Support Technician

Responsibilities:

• Installed and resolved Citrix receiver issues on smart phones, tablets, Windows 7-10 and Mac systems
• Troubleshot and repaired Windows and Mac computers, mobile devices and PDAs including iPhones, iPads and Androids
• Configured Windows and Mac machines and mobile devices with Air-Watch
• Utilized Mass360 for Corporate Outlook email and wireless network access
• Managed IT kiosk and acted as team lead to kiosk helpdesk team
• Imaged and upgraded Windows 8 to Windows 10 and performed post-migration support on laptops and desktops
• Setup and configured Linux desktops and servers and deployed them to developers
• Upgraded end users to Office 365 and provided post-support after upgrade
• Supported Mac laptops, deployed lab bench top computers and interfaced computers to lab instruments
• Installed new lab instruments and software, configured laptop and bench top computers to interface and monitor lab equipment.
• Set up Smart boards for meetings and training or events and provided teleconference support and troubleshot WebEx issues
• Recorded asset deployments and retrievals in a CMDB asset management and ticketing system

Confidential, Boston, MA

Executive Desktop Support Engineer

Responsibilities:

• Troubleshot and resolved issues with Mac and Apple products hardware and software, prioritized and expedited hardware request setups
• Deployed new hardware onto Mac machines, Air Books, Lenovo/HP laptops and used SCCM to push software to client desktop/laptop via SCCM
• Activated, troubleshot and resolved issues and provided support for iPhones, iPads and other mobile devices
• Performed Virus and malware detection and removal, retrieved data on failed hardware, provided follow up remote support and troubleshooting.
• Upgraded laptops from Windows 7 to Windows 10 with Office 365 and troubleshot and resolved post upgrade and migration issues
• Troubleshot and deployed VOIP Avaya phones and resolved software application issues
• Supported Windows Surface tablets with Window 8.1 Tablet OS
• Deployed and setup Bloomberg terminals w/ Monitor keyboards and resolved connectivity and license issues
• Installed and troubleshot Zephyr and Haver software issues on clients' laptop
• Supported IPC Turret voice recording phone systems and configured phones with direct communications lines to banks
• Resolved wireless, VPN and network issues
• Performed office moves and dual display screen setups and routinely updated asset management database for inventory tracking

Confidential, Waltham, MA

Client Services Support Engineer

Responsibilities:

• Performed onsite analysis, diagnosis, and resolution of complex desktop problems for end users; Recommend and implemented corrective solutions, including offsite repair for remote users as needed.
• Imaged, trouble shot and repaired Linux/Unix, Mac OS and Windows 7 computer systems.
• Imaged Mac Air Book laptops using Casper imaging suite and updated Mac image drive with a Mac desktop mini
• Resolved network login and keychain issues
• Resolved Safari Browser issues, ran Mac updates, encrypted drives and resolved Mac end user errors
• Installed, configured, tested, maintained, monitored, and troubleshot end-user, Windows 7 and Mac laptop/desktop related hardware and software
• Backed up and moved client data from Windows XP/7 to Mac laptop and configured Outlook for Mac Reconnected Outlook PST files and added printers, pulled network certifications for wireless connection
• Assessed the need for and implemented performance upgrades to end user workstations, including installing upgrades
• Collaborated with LAN technicians and network administrators to ensure efficient operation of the company's desktop computing environment
• Managed site asset management tracking system for inventory control and auditing
• Deployed software through SCCM (SMS)

Confidential, Boston, MA

Systems Administrator

Responsibilities:

• Troubleshot and resolved desktop and laptop hardware and software issues.
• Utilized Remedy ticket system to address end user requests such as installing Federal
• Government/DHS approved applications and custom applications for government and law enforcement
• Provided network access to secured resources to end users and setup laptops for VPN wireless connections and repaired application errors
• Created new user accounts, network accounts and exchange email accounts using Active directory
• Resolved Blackberry issues and processed requests on BES server 4.0 for Microsoft Exchange.
• Coordinated and performed a Windows 7 rollout/upgrade from Windows XP and upgraded hardware
• Troubleshot and repaired network issues including failed packeter data shaping devices Cisco routers, network cabling and network data switches
• Investigated security incidents, installed database connectivity software and resolved network access and connectivity issues on both desktops laptops and servers.
• Provided NetWare connectivity/printing to desktop end users and remote users.
• Monitored daily backups, resolved backup issues on NetBackup 7- 10GB and Backup Exec.
• Scheduled backup jobs when needed when scheduled backups failed and repaired backup tape library device issues
• Followed Federal government IT policies and SOP's and took frequent Government web-based training for daily operational duties.

Confidential, Everett, MA

IT Specialist, Consultant

Responsibilities:

• Provided daily desktop & laptop computer systems support to end user community.
• Deployed phones and setup phone extensions with voicemail.
• Resolved technical questions & issues, trained end users as needed.
• Provided information technology resources such as new computers, printers and other end users electronic devices.
• Setup video & teleconferencing equipment for meetings and troubleshot & repaired electronic equipment and computer systems as needed.
• Performed office computer equipment moves.
• Pushed out corporate applications using Active directory SMS and managed end user network accounts.
• Resolved email & MS-Office issues.
• Performed daily backups and restore\recovery of data.
• Managed Network servers and resolved network application issues as well as maintained systems logs and updated IT documents.
• Deployed and resolved issues on Mac desktops and laptops running OS X v10.4 Tiger.

Confidential, Boston, MA

Systems Deployment Engineer

Responsibilities:

• Ghosted Windows XP on to desktop and laptop computer systems
• Supported Win XP\ NT 4.0
• Installed/configured financial applications and Market Data analytical tools and software.
• Supported MS-office 2003
• Migrated email data and files to the new systems for end users.
• Installed/configured/supported MS-SQL Server / client.
• Resolved end user conflicts and concerns by phone using remote desktop tools or at the user's desk and provided helpdesk phone coverage when needed.
• Logged help calls in Infardesk ticket system.
• Deployed and activated Blackberry handheld devices and installed Blackberry desktop software 4.0-sp1 on user's desktop\laptops and synchronized blackberries, generated and pushed new Security PIN to reestablish communications with the Blackberry server.
• Installed Bloomberg & other Market Data applications/tools on the Blackberry's
• Installed/replaced new or burnt out SIM cards for activation
• Upgraded Blackberry software from 3.0 to 4.1-sp1
• Setup Outlook profiles for Blackberry users.
• Setup new user profiles on desktops\laptops
• Configured printers and mapped network drives and resources.
• Installed Macromedia applications & MS-office for Apple PCs
• Maintained systems updates
• Removed viruses and spy-ware from user’s computer systems and repaired damage and performed data recovery

Confidential, Boston, MA

Systems Engineer

Responsibilities:

• Provided systems support to Trading floor analysts and operational support staff.
• Installed and configured Windows XP on desktop and laptop computer systems as well as built servers with W2K3 Standards.
• Repaired server hardware and software failures.
• Setup patch panels & cabling for both voice/data.
• Installed high speed Switches and routers.
• Installed and configured Bloomberg and various financial software and Market data add-ins tools for MS-Excel on desktops, laptops & Blackberry wireless handhelds.
• Maintained systems software updates on all computer systems when available.
• Resolved blackberry handheld device failures.
• Created user accounts, email accounts and email distribution lists using active directory.
• Resolved wireless networking issues and performed routine checks and maintenance on production servers, backup servers and antivirus servers.
• Documented systems changes/action reports.
• Updated logs and records for all nodes on the Network.
• Performed backups and restoration of company data.
• Repaired application and service conflicts on network nodes and equipment.
• Configured Avaya phone systems, deployed new phones, moved phones, and added phone features such as direct lines, Voice mail and Fax, set up wireless headsets.
• Configured VPN client on laptops set up computer equipment for board meetings and conferences, trained users.
• Configured routers and wireless access points.

Confidential, Canton, MA

Systems Administrator/Database Support

Responsibilities:

• Managed & maintained both network servers, Oracle 8/9 database servers, and email servers.
• Troubleshot and repaired server & network issues as well as support of all end user computer systems running Win9.X WinNT 4.0 Win 2000 pro.
• Built and deployed Windows 2000 advanced server & Win 2000 Pro & Win XP pro, with MS-Office 97/2000/ XP, and end user applications.
• Installed Oracle patches/Client connectivity software for database end-users, added new users and computer systems to the BLH domain.
• Provided NetWare connectivity/printing to desktop end users, cloned and deployed UNIX workstations.
• Provided support to developers and users on Oracle 8/9, database maintenance, etc.
• Wrote departmental policies and procedures, updated and maintained MIS logs and records.
• Resolved email issues on both servers and client computers and added email users.
• Installed managed Anti-virus servers, installed and configured VERITAS Backup Exec 8.6 and scheduled Network backup jobs as well restore company data.
• Acted as team lead in the deployment of new software and hardware to all BLH computer users.

Confidential, Boston, MA

Systems Engineer

Responsibilities:

• Provided systems and network support to Confidential Trading Floor staff and support personnel.
• Installed/imaged Windows 2000 pro & NT 4.0 workstation on desktop and laptop computer systems.
• Installed/configured Office2000 and Lotus Notes 4.6.3, R5 on end-user desktops/laptops.
• Resolved connectivity issues in both remote access and on the LAN/WAN networks, repaired systems Hardware/Software failures and setup network printing.
• Upgraded Windows NT 4.0 workstation to Win 2000 Professional workstation
• Performed migration of corporate applications and systems files and performed systems updates
• Downloaded Windows security patches and fixes and debugged software before deployment.
• Supported remote VPN users over the phone with remote desktop tools.
• Installed Y2K/vendor patches and fixes on IBM compatibles running Windows and Apple computers and tested systems then rolled them out to the user community.