Service Desk Analyst Resume

SUMMARY:

local Service Desk Analyst/ Network professional with over 20 years of experience. He has experience providing Active Directory, Windows, Citrix, Cisco wireless & Cisco switch administration. He is well versed in Windows 7 to Windows 10 upgrades and support, and Oracle desktop support He holds both Novel Administration.

PROFESSIONAL EXPERIENCE:

Confidential

Service Desk Analyst

Responsibilities:

Duties included imaging and setup of new and current employees to Windows 10 systems
Provided for daily Desktop and Network Support to include application support of Office 365 and other corporate applications

Confidential

Service Desk Analyst / Network Administrator

Responsibilities:

Phone support of State employees in several different agencies
Made use of the Microsoft System Center Configuration Manager (SCCM) to push application packages and remote into End - users computers to provide direct support

Confidential

Service Desk Analyst

Responsibilities:

Walk users over the phone to fix general PC issues
Made use of the Microsoft System Center Configuration Manager (SCCM) to push application packages and remote into End-users computers to provide direct application support
Supported Active Directory group policy creation, Windows 7 OS, MS Office 2013 and 365, as well as DHS in house applications
Oracle support (TNSNAMES, TNSAdmin creation)

Confidential

Service Desk Analyst

Responsibilities:

Phone support of DHS employees
Generally would walk people through the fix over the phone
Made use of the SCCM to push application packages and remote into End-users computers to provide direct application support
Supported Windows 7 OS, MS Office 2013 and 365, as well as MDH in house applications
Oracle support (TNSNAMES, TNSAdmin creation)

Network Administrator

Responsibilities:

Provided Client/Server Support for the Confidential 's Vital Records Division
Division point of contact and facilitator in upgrading from Windows XP to Windows 7

Wireless Network Administrator

Responsibilities:

Adapted an application called Senforce from an Active Directory environment to work in a Novell ZEN environment. Later reintegrated the application to the Active Directory environment when the department moved away from Novell and went to Active Directory in Microsoft
Provided monthly educational sessions to train staff in the use of the Senforce VPN application
As a member of the Enterprise Network Administrative group worked on the project to set up Wireless within the MDH Bldgs

Network Administrator/ Desktop Support

Responsibilities:

Upgrade 50 computers from Windows 98 to Windows 2000 and make them work with the in house applications especially the Oracle related applications
Migrated all division computers to Windows XP
Provided Desktop and Network Administrative support as an ITS3 for the entire PQC Division both those located in St. Paul as well as all staff located outstate

Confidential

Network Administrator/ Desktop Support

Responsibilities:

Maintained and updated 4 Windows servers and 2 Novell servers in a Novell environment on the main campus
Maintained a Novell Server on each of the Plymouth and Hopkins sites and provided VPN access back to the main campus. The Plymouth site also had 2 Windows servers using Ad for use in the classrooms at that site.
Responsible for updating the Cisco Switches and created a private network throughout the campus in the 192.168.X.X private address range

Confidential

Desktop Support

Responsibilities:

Provided desktop support to Staff and purchased all Technology Equipment needed by the University

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship