SUMMARY:

Versatile professional with broad experience leveraging analytical skills, attention to detail, data, and IT tools, to improve operations and increase business value. Adept at balancing detail focus with big picture vision, at communicating effectively with internal and external partners, at juggling multiple projects and priorities to develop and deliver high - quality work on schedule, to meet partner needs, and to achieve company goals.

AREAS OF EXPERTISE:

• Process Improvement
• Database Administration
• Customer Service
• Cross-functional-team partnering
• HW & SW Technical Support
• Detailed Data Analysis
• Billing & Payroll
• Recruitment &
• SaaS Administration

TECHNICAL PROFICIENCIES:

Platforms: UNIX (AIX, HPUX), Solaris, Windows

Programming: C, C++, C*, COBOL, FORTRAN, FORTRAN*, FoxPro, HTML, Perl, SQL, Visual Basic, learning Java and Python

Databases: Alpha 4, FoxPro, MS Access, PeopleSoft 8.8, PL/SQL, SQL

Tools: Adobe Photoshop, FrontPage, MS Office (Excel, Outlook, PowerPoint, Word, Publisher), TestDirector, WordPress, Visio, Vision, Perspective, TrackIt, TrackTik

EXPERIENCE HIGHLIGHTS:

Confidential, Albuquerque, NM

Sr. Systems Analyst

Technical Scope: Infor Lawson/Landmark, PL/SQL, MS SQL, MS Access, MS Office Suite Support HR/Finance/POS, security, database programming, and reporting. Facilitate quick resolution for requirements and issues.

Responsibilities:

• Process improvement: developed precheck process for daily employee upload into Lawson S3 and eliminated time spent manually repairing user accounts

Confidential, Denver, CO

Information Systems Technology Supervisor

Technical Scope: MS Access, MS Office Suite, Visio, IT call center (TrackIT), SharePoint, Vision (SaaS), Perspective (SaaS), TrackTik (SaaS), NetSuite (SaaS), ADP (SaaS)

Responsibilities:

• Support 4000+ HSS nationwide employees: SaaS support, database programming, reporting, enterprise data, and .
• Facilitate quick resolution for requirements and issues.
• Recognized by partners as a problem-solver with a passion for fixing issues via effective requirements analysis and research.
• SaaS vendor primary point-of-contact.
• Relationship building with internal and external partners.
• Process improvement reduced time spent, weekly, auditing user accounts from 3 hours to 30 minutes.
• Process improvement of yearly data updates, reduced time spent by payroll from 4 months of manual entry down to 1 month of development and one evening of automated process.
• Reduced corporate travel costs and job inefficiencies through self-development of Vision webinars. Pride Champion
• Repair and standardize corporate data, housed in disparate SaaS applications, to facilitate BI and corporate data-mining requirements. New process reduces errors from typos and free-form text from thousands to tens.
• SME cross-functional team member for all SaaS implementations and upgrades

Confidential, Creede, CO

Computer Technician

Technical Scope: Mac and Microsoft products, routers, cabling, printers

Responsibilities:

• Deliver smart, cost-effective IT solutions and services to community customers; hardware, software, networking, peripherals, repair equipment, and configurations
• Utilized expert troubleshooting and problem-solving skills to diagnose and correct hardware / software performance issues quickly, minimizing downtime for customers
• Empowered customers with to reduce their costs for external support

Confidential, Creede, CO

Assistant Bookkeeper

Technical Scope: Sage Accounting, MS Office Suite, MS Access, PageMaker

Responsibilities:

• Assist owner / manager with bookkeeping, office duties, supplies, and equipment.
• Improved yearly filing process by organizing years, clients and rotated-color coding, in an easy-to-update spreadsheet
• Improved productivity in time tracking by 75% through creation of formulated workbook, and creation of import into MS Access time tracking database

Confidential, Creede, CO

Program Coordinator

Technical Scope: MS Access, Adobe Photoshop, MS Office Suite, WordPress website publishing

Responsibilities:

• Liaise with key stakeholders and aid Board of Directors in achieving goals for non-profit organization.
• Assist in writing grant applications and reporting and provide coordination for fundraising and community programs.
• Improved collection and reporting of artist, entrant, and donor information by 50% through development of a normalized and menu-driven MS Access application
• Improved organization’s online presence: redesigned website, implemented social media (Facebook) pages, and managed content

Confidential, Creede, CO

Administrative Assistant

Technical Scope: MS Office Suite, WordPress website publishing

Responsibilities:

• Liaise with key stakeholders and aid Pastor in achieving goals for non-profit organization.
• Church reporting, communications, social media, facility scheduling, filing, coordination of church events
• Focus on continuous process improvements to reduce my time and pay required
• Organized desktop system files to facilitate ease of use by anyone in need of information
• Developed consolidated Excel workbook with directory: allows for easy update of information, and efficient creation of publications and mailings

Confidential, Rio Rancho, NM

Senior HR Specialist/Business Analyst

Technical Scope: PeopleSoft, TestDirector, PL/SQL

Responsibilities:

• Supported PeopleSoft 8.8 conversion/upgrade project by managing Global Staffing reporting team.
• Tested conversion data and processes via TestDirector.

Campus Recruiting Manager/Resource Sourcing Specialist

Confidential

Technical Scope: FrontPage, HTML

Responsibilities:

• Played pivotal role in building high-performance volunteer recruiting teams at Confidential .
• Forged productive relationships with university personnel, and managed recruiting efforts for new technical engineers from across nine western region campuses.
• Located external job opportunities to match skill set and location criteria for employees in redeployment.

Technical Marketing Engineer

Confidential

Technical Scope: Machine code of chipsets

Responsibilities:

• Supported internet infrastructure server segment for Confidential ’s in-development processors.
• Worked with clients on requirements necessary to port code and ready for processor launch.
• Authored whitepaper that clearly detailed process, risks, and benefits of porting C/C++ code from Solaris UNIX to Windows NT
• Built strong relationships with major external vendors as technical marketing liaison to Novell, Oblix, and Aspect accounts