SUMMARY:

• Over 19 years of IT experience and spent over the last 13 years as a Senior Systems Administrator/Engineer.
• I am well verse in Windows 2003/2008/2012/2016 in both the physical and virtual infrastructure environment (VMware and Hyper - V).
• I am customer oriented and have to spend time both behind the monitor and customer-facing.
• I am very comfortable being in front of the customer and have no problem explaining complex technical technologies to non-technical personnel.
• Project management has also been a part of my daily duties, setting expectations and meeting them.
• Change management is no stranger to me as I am always working in infrastructure environments in which they are strictly regulated, audited and monitored.
• I also constantly work with various infrastructure teams to deploy, integrate, test and troubleshoot issues.
• Another invaluable experience I have is 10 plus years of hands-on datacenter experience ranging from racking new server, decommissioning servers, running network/fiber channel cables, and working with many of the various types of hardware out on the market.

EXPERIENCE:

Confidential, Austin, Texas

Senior Systems Administrator

Responsibilities:

• Provide Tier 3 Windows 2003/2008/2012/2016 infrastructure and operational support - OS and approved enterprise applications running on Windows
• Provide VMWare infrastructure and operational support
• VMware to Azure cloud migrations
• Provide Linux RedHat 6/7 OS support
• 60% virtual and 40% physical server enterprise environment / 90% VMWare and 10% Hyper-V virtual servers
• Project management
• CyberArk - implementation and management
• Azure cloud server management - deploy, configure and troubleshoot OS
• Work closely with developers and application packagers to ensure seamless deployment of upgrades and daily operational support
• Maintain, monitor and troubleshoot issues existing Active Directory services including Active Directory database, services, and Group Policy
• Analyze memory dumps, IIS logs, cluster logs, event viewer for root cause of issues
• Setup monitoring for performance issues
• Proactively target servers that are Windows 2012 to move/upgrade to Windows 2016
• Install, configure and troubleshoot Confidential clustering/SAN
• Install, configure and troubleshoot MS SQL 2012/2016
• Participate in datacenter migration/consolidation between Austin and Pittsburgh
• Software, patches, and OS deployment via SCCM
• Test, and execute scripts (PowerShell and VBScript)
• Install and configure IIS web servers

Confidential, Seattle, Washington

Senior Systems Administrator

Responsibilities:

• Provide expertise from the Windows 2003/2008/2012 server infrastructure perspective
• Build, configure, and troubleshoot HP Operations Orchestration
• Work with developers to test and integrate HP OO workflows
• Test the workflows against the Windows Server infrastructure
• Provide day to day complete Windows server support

Confidential

Windows Systems Administrator

Responsibilities:

• Tier 3 - Windows and application support
• Provide daily productions support for all Windows applications and servers
• Works closely with application teams on a daily basis to provide an updated dev/test environment so they can test their apps prior to production deployment
• Consult and advise on best practices, methodologies, and implementations for Windows clusters
• Analyze, configure and troubleshoot 2003/2008 clustering/SAN
• Work out a project plan to move servers from after they have been tested on 2008 accordingly
• Work with business units to help them understand what needs to be done and how it will impact their servers
• Observe strict change management procedures when making changes and deploying new software upgrade/packages

Confidential, Thousand Oaks, California

Windows Systems Consultant

Responsibilities:

• Consult and advise on best practices, methodologies, and implementations as an onsite Windows resource
• 100% support of any approved 3rd party applications - install, upgrade, and configure
• Build, configure, deploy, and troubleshoot Windows 2008 R2 servers and images
• Rollout new 2008 virtual server environment so that the App Team can test to move all server
• Install OS configurations and test according to project specification
• 100% support of all Windows servers in the VMWare environment
• Install, configure and troubleshoot 2003/2008 clustering/SAN
• Project management
• Install and configure IIS/web servers
• Deploy and patch via HP Opsware
• Analyze memory dumps, IIS logs, cluster logs, event viewer for root cause of issues

Confidential, Houston, Texas

Wintel Support

Responsibilities:

• Provide Tier 3 support with all approved enterprise applications that are running on Windows OS
• Interact with application teams and vendors to assist in developing procedures/standards of various Windows applications so that I may be able to deploy into production
• 100% support of any production applications - install, upgrade, and configure
• Consult and advise on best practices, methodologies, architectural designs/infrastructure and implementations as a Windows SME (subject matter expert)
• Proactively participate in migrating 2003 servers to 2008 as the servers are coming to an end of lease or support
• Build, configure, deploy, and troubleshoot Windows 2003/2008 servers and images
• Hardware diagnostics, troubleshooting and replacement: HP Blade Enclosures, HP DL standalone, IBM servers
• Install OS configurations and test according to client's specifications
• Datacenter environment - 100% support of all Windows servers in the VMWare environment and build out ESX servers to add to existing clusters
• Install, configure and troubleshoot 2003/2008 clustering/SAN
• Install, configure and troubleshoot MS SQL 2005/2008
• Install, configure and troubleshoot print servers that serve the US clients
• Project management
• Scripting: PowerShell, VB
• Install, configure and troubleshoot IIS/web servers
• Deploy and patch via SCCM
• Remedy ticketing - change management and to resolve any application issues
• On-call rotations
• Work with various teams and business units to support applications servers
• Analyze memory dumps, IIS logs, cluster logs, event viewer for root cause of issues
• Setup monitoring for performance issues
• Analyze and troubleshoot various network issues

Confidential, Plano, Texas

Systems Engineer/Manager

Responsibilities:

• Consult and advise on best practices, methodologies, architectural designs/infrastructure and implementations as a Windows SME (subject matter expert)
• Manage a team of 10 support analysts/engineers to ensure a stable and updated test lab environment of about 400 servers in a datacenter
• Build, configure, deploy, and troubleshoot Windows 2003/2008 servers and images
• Hardware diagnostics, troubleshooting and replacement: HP Blade Enclosures, HP DL standalone, IBM / Confidential / SUN servers, SUN StorageTek SAN
• Install OS configurations and test according to client's specifications
• Install, configure and troubleshoot IPTV/SATV
• Install, configure and troubleshoot MS SQL 2005/2008
• Install and configure Visual Studio 2008
• Install, configure and troubleshoot IIS/web servers
• Configure and manage SCOM 2007
• Project management
• Work with various teams and business units to support applications servers
• Analyze memory dumps, IIS logs, cluster logs, event viewer for root cause of issues
• Setup monitoring for performance issues
• Scripting: VB, batch files, XML
• Configure, analyze and troubleshoot Windows 2003/2008 clusters and storage arrays/SAN setups
• Active Directory - assign rights & policies, manage OUs, user accounts, etc.
• SCCM - Install/configure and deploy software packages and patches
• Analyze and troubleshoot various network issues (Wireshark/ethereal)
• Work with vendors to resolve hardware/software issues
• Develop and plan disaster recovery documentations
• Manage, configure and build the lab environment for testing which consists of physical and virtual servers (Hyper-V)

Confidential, Dallas, Texas

Systems Engineer

Responsibilities:

• Point of contact for any Confidential Enterprise issue (best practices, methodologies, architectural designs/infrastructure and implementations)
• Participated in planning and design of the production network as a Confidential SME
• Datacenter environment - build, configure, deploy, manage and troubleshoot Windows 2003/2008 servers/images - physical, Hyper-V, VMWare and Citrix
• Build, configure and deploy ESX 3.5/4.0
• Build, configure, deploy, manage and troubleshoot about 100 Redhat Linux servers
• Hardware diagnostics, troubleshooting and replacement: HP Blade Enclosures, HP DL standalone, IBM blades, Compaq and SUN servers
• Configure, analyze and troubleshoot Windows 2000/2003/2008 clusters and various storage arrays and SAN setups
• SCCM 2007 manage and deploy
• Provided production server support via Remedy ticketing system
• Project management
• Collaborate and support various business groups and any applications that are installed on any Windows server in the datacenter
• Analyze and troubleshoot HP/EMC SAN issues from the Windows perspective
• Maintain web servers, install and configure IIS, and troubleshoot related issues
• Analyze memory dumps, IIS logs, cluster logs, event viewer for root cause of issues
• Setup monitoring for performance issues
• Active Directory - assign rights & policies, manage OUs, user accounts, etc.
• Tivoli monitoring
• Install, configure and troubleshoot NetBackup/McAfee antivirus agents/clients
• Analyze and troubleshoot various network issues (Wireshark/ ethereal)
• Work with vendors to resolve hardware/software issues
• Configure, analyze, deploy and troubleshoot various applications throughout the environment - MS Exchange 2003/2007, MS SQL, etc.
• On-call rotations

Confidential, Plano, Texas

Systems/Integration Engineer

Responsibilities:

• Datacenter environment - build, configure, deploy, and troubleshoot Windows 2003/2008 servers and images
• Build new Windows server farms in various cities based on client's specifications (Each server farm generally ranges between Windows servers.)
• Manage a team of consultants of up to 6 engineers until the completion of various projects
• Consulted as a Windows Enterprise Specialist and was the point of contact for any Confidential architectural design or implementation issues
• Install OS configurations and test according to client's specifications
• Utilize ADS/SMS/SCCM to deploy images, software packages and patches
• Install, configure and test IPTV
• Install, configure and troubleshoot IIS/web servers
• Analyze memory dumps, IIS logs, cluster logs, event viewer for root cause of issues
• Setup monitoring for performance issues
• Configure, analyze and troubleshoot Windows 2003/2008 clusters and storage arrays/SAN setups
• Install, manage, configure & troubleshoot MS SQL 2005
• Configure and test SQL log shipping, stored procedures and replication
• Active Directory - assign rights & policies, manage OUs, user accounts, etc.
• Install and configure SCOM 2007
• Install and test various Windows and software patches accordingly
• Develop, test, and execute scripts (XML, VBScript and batch files)
• Run test cases to determine VHO functionality before delivering new sites to client
• Analyze and troubleshoot various network issues (Wireshark/ethereal)
• Develop and plan disaster recovery documentations
• Work with vendors to resolve hardware/software issues
• Manage, configure and build the lab environment for testing which consists of physical and virtual servers (VMWare)
• Technical writing - participate in multiple projects to determine the scope of migration/upgrades based on client needs and to gain a solid understanding of the business implications & objectives in order to develop client specific documentation