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Team Lead Uc Collaboration Engineer Resume

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PROFESSIONAL EXPERIENCE:

Confidential

Team Lead UC Collaboration Engineer

Responsibilities:

  • Deployed Cisco UC Platform for 40K users migrating from Avaya/Nortel/PBX systems, 100 plus sites, ver 10.5/11.5 CUCM/CUC/IM&P/
  • Engaged Cisco Sales and technical contacts, as needed and successfully drove/resolved P1 TAC case
  • Deployed ISR Routers 4400, IP Phones 7800, 8800, etc…
  • Deployed Server virtualization with specific knowledge of VMware vSphere clients
  • Deployed and implemented Jabber, Webex Team, MRA, Expressway E/C for IPhone and Android
  • Deployed InfomaCast Paging Solution for end users
  • Implemented voice gateways utilizing FXO/FXS, MGCP, SIP, SCCP, Trunks, FAX T.38, T1 and ISDN
  • Deployed VG350’s, 310’s for all Analog lines
  • Deployed and Designed Cisco UC with Ayava/Nortel Integration for migration

Confidential

Consultant, Lead UC Collaboration Engineer

Responsibilities:

  • Deployed and implemented upgrade for 20K user from 8.6.2 to 10.5 CUCM/CUC/CUPS
  • Designed and deployed UCS 5108 Chassis, Fabric 6248, FEX 2208XP, LAN, SAN Connectivity, Firmware upgrads and Service Profiles, Templates, Policies etc…for 4 Datacenters
  • Cisco UCS (Management, Installation, Monitoring) for UCS Domains
  • Deployment vCenter conversion from windows to linux platform
  • Engaged Cisco Sales and technical contacts, as needed and successfully drove/resolved P1 TAC case mented migration from MCS7845I3 to UCS 5108 chassis, 8 B200M4 Servers with VIC’s 1340 cards
  • Worked with Cisco BU to expand Standard UCM Cluster to a Mega or Super Cluster
  • Designed and deployed Cisco Prime Colloaboration Deployment tool
  • Deployed ISR Routers 3900, 4400, IP Phones 6900, 9971, 7800, 8800, 7900, etc…
  • Deployed Server virtualization with specific knowledge of VMware vSphere 5.0
  • Implemented Conversion plan for PRI to SIP with CUBE HA
  • Designed, deployed and implemented Cisco Unified Presence/Jabber/Cisco Spark
  • Designed, deployed SingleWire InfomaCast Paging Solution for 5k users
  • Designed and implemented voice gateways utilizing FXO/FXS, MGCP, SIP, SCCP, Trunks, FAX T.38, T1 and ISDN
  • Designed and consolidated 40 VG224’s to VG350’s for Analog lines

Confidential

Consultant, Lead UC Collaboration Engineer

Responsibilities:

  • Designed, deployed and implemented Cisco Unified Presence/Jabber IM integrations with CUCM 9.1.2, CUC 9.1.2, AD and Meeting Place audio only with Webex
  • Designed, deployed and implemented CUCM/Unity Connect upgrade from 8.5.1/8.6.2 for 17K users with 40 remote sites
  • Designed Jump upgrade from CUCM/CUC 7.x to CUCM/CUC 9.x P2V
  • Deployed and upgrade UCCX 7.x Windows to Linux UCCX 9.x via the PUT Tool
  • Designed, deployed and upgrade Meeting Place 8.5.4.18 to 8.5.5 audio/webex collaboration
  • Designed and implemented Cisco Unified UCM on UCS - C210, C220, C420, C460 UCS C-Series and B-Series B200, B230M2 Servers with ESXi 5.x with Cisco 5108 chassis
  • Designed and implemented P2V MCS7845I3 to UC on UCS C220, C420, and 5108 chassis B-Series for 20 UC Servers
  • Designed and deployed Cisco virtual VCS expressway 8.x integrated with CUCM 9.x for Jabber guess users
  • Designed and implemented Singlewire InformaCast Paging solution for 5K end points
  • Designed and implemented Analog Lines with 3950E FXS Bundle
  • Deployed ISR Routers 2900, 3900, IP Phones 6900, 9971, 7900, etc…
  • Designed, implemented T1/PRI/SIP CUBE Connections
  • Designed, implemented Cisco QM Call Recording integration with UCCX/CUCM
  • Designed and implemented voice gateways utilizing FXO/FXS, H.323, MGCP, SIP, SCCP, Trunks, SRST, FAX T.38, T1 and ISDN
  • Engaged Cisco Sales and technical contacts, as needed and successfully drove/resolved P1 TAC case
  • Support for Avaya CM 5.2, worked with Vectors, Sip Programing, call routing etc

Confidential

Consultant, Voice Lead Deployment Engineer

Responsibilities:

  • Designed, deployed and implemented CUCM/Unity Connect 8.6.1 for 5K IP Phones.
  • Designed, deployed and implemented CUCM/Meeting Place 8.5. audio/webex collaboration
  • Designed, deployed Cisco VoIP for all Percern 15 military locations
  • Designed and implemented Cisco Unified UCM on UCS-C210 Servers with ESXi4 VMWare
  • Designed and implemented VG224’s for 2 analog Lines
  • Deployed ISR Routers 2900, 3900, IP Phones 7900, 6900 etc…
  • Designed, T1/PRI/SIP Connections
  • Designed and implemented voice gateways utilizing FXO/FXS, H.323, MGCP, SIP, SRST, FAX T.38, T1 CAS, and ISDN

Confidential, New Jersey

Team Lead Voice Architect Engineer

Responsibilities:

  • Maintain overall IPT Project plan, schedules, resource plans, priorities and dependencies.
  • Worker with technology vendors and internal staff to evaluate hardware and software needs
  • Designed, deployed and implemented CUCM/Unity Connect 8x for 20K IP Phones.
  • Designed, deployed and implemented CUCM/Meeting Place 8.x audio collaboration
  • Designed, deployed Cisco VoIP for all PA location JFK Airport, LGA, Newark, GWB, LT, HT etc…
  • Designed and implemented Cisco Unified Meeting Place Express 2x.
  • Designed and implemented VG224’s for 14K analog Lines
  • Designed, T1/PRI connections via Q.SIG PRI between CUCM 7.1.5 and Nortel SL100 PBX
  • Designed and implemented voice gateways utilizing FXO/FXS, H.323, MGCP, SIP, SRST, FAX T.38, T1 CAS, and ISDN
  • Upgraded CUCM clusters from 6.1.4 to 8x. Cisco Unified Communication Manage VMWare 4.x
  • Upgraded CUCM clusters from 7.1.3 to 8x Cisco Unity Connection Manager
  • Provided full PPDIOO lifecycle and reactive service and support for all PA UC products.
  • Perform detailed diagnosis & analysis on CUCM using RTMT tools CDR records and trace files
  • Provided SIP trunk design for CUCM networks using available WAN/MPLS infrastructure

Confidential

Consultant, Lead Voice Engineer

Responsibilities:

  • Managed project plans meeting target deliverables within budgets; negotiated priorities with business sponsors.
  • Designed, deployed and implemented CUCM systems for Confidential for 4K users.
  • Responsible for Cisco Unified Call Managers software OS updates and appropriate application upgrades.
  • Designed and configured QoS for Voice and Video networks over Layer 2 LANs and MPLS infrastructures.
  • Upgraded CUCM clusters from 6x to 7.1.3 Unified Communication Manager.
  • Designed and deployed CUCM 7.x, Unity Connection 7.x for 10 US and 5 foreign locations.
  • Designed, implemented and maintained MGCP / H.323 Gateway, SRST, dial plans and IOS for voice.
  • Responsible for all LAN/WAN routing and switching, QoS for IP Telephony and Cisco Voice LAN/WAN hardware, including 28xx/29xx/38xx/39xx/37xx/65xx, MCS7845 servers, 7971/7985 IP phones, VWIC, PVDM’s, FXO and VG224.
  • Designed, implemented and configured CUCM for PLAR and QSIG connections for BT turret systems.
  • Designed QSIG, dial plan flow for integration with Avaya 8700 series contact center providing voice mail via Cisco Unity Connection 7.x.
  • Performed engineering design reviews, vendor evaluations, system architecture reviews, implementations and troubleshooting.
  • Responsible for migrating all users from old voice network to Cisco Unified Communication Manager 7.1

Confidential

Consultant, UC Engineer

Responsibilities:

  • Maintain overall IPT Project plan, schedules, resource plans, priorities and dependencies.
  • Worker with technology vendors and internal staff to evaluate hardware and software needs and ensure compliance with corporate technical strategies
  • Designed, deployed and implemented CUCM/Unity 7x intergraded with AD for 1500 IP phones.
  • Designed QoS for all Cisco LAN/WAN voice products.
  • Designed and implemented Cisco Unified Presence for 1500 users integrated with CUCM.
  • Designed and implemented voice gateways utilizing FXO/FXS, H.323, MGCP, SIP, FAX T.38, and ISDN
  • Deployed all UC products in VMWare for testing and proof of concept
  • Provided network firewall solutions using Cisco ASA 8x ver

Confidential

Consultant, Senior UC Engineer

Responsibilities:

  • Maintain overall IPT Project plan, schedules, resource plans, priorities and dependencies.
  • Worker with technology vendors and internal staff to evaluate hardware and software needs and ensure compliance with corporate technical strategies
  • Designed, deployed and implemented CUCM/Unity Connect 7x with 5K IP phones.
  • Accountable for all LAN/WAN routing and switching, TACACS and QoS for IP Telephony.
  • Deployed Cisco CME/CUE 7x as stand-alone for 20 remote sites under 50 users.
  • Designed and implemented Cisco Unified Presence for 5K users integrated with CUCM.
  • Designed and implemented Cisco Unified Meeting Place Express 2x.
  • Designed and implemented voice gateways utilizing FXO/FXS, H.323, MGCP, SIP, FAX T.38, T1 CAS, and ISDN
  • Designed and implemented Cisco Unified Operations Manager and Service Monitor.
  • Provided full PPDIOO lifecycle and reactive service and support for all AOC UC products.
  • Upgraded and implemented Cisco IP Contact Center Express 3.5 to 4x and CTI applications/CRS scripting.
  • Trained Administrators on ICD account logging, historical reporting, call workflow and monitoring.
  • Conceptualizing, building, and deploying systems management tools and automation technologies for an ESX
  • Provided network firewall solutions using Cisco ASA 7.x & 8.x to creating secure NAT DMZs
  • Provided SIP trunk design for CUCM networks using available WAN/MPLS infrastructure

Confidential

Consultant, Senior Voice Solution Engineer

Responsibilities:

  • Managed project plans meeting target deliverables within budget and negotiated priorities with business sponsors.
  • Adheres to standard project management methodologies and reporting techniques
  • Designed, deployed and implemented CUCM upgrade with 10K users.
  • Responsible for all Cisco Unified Call Managers software OS updates and appropriate apps upgrades.
  • Upgraded CUCM clusters from 3.3.5 to 4.2.3 to 6.1.2 Unified Communication Manager.
  • Upgraded Cisco Emergency Responder 1.3.1 to 2.0.3 using DMA tool extracting data from Windows to Linux.
  • Upgraded and maintained enterprise wide Cisco VG248 Gateways from 1.x to 1.3.2ES3.
  • Implemented, changed and maintained MGCP/H.323 Gateway, EIGRP, RIPv2, OSPF, SRST, dial plans and IOS for Voice/Data.
  • Managed hands-on implementation upgrade project for Unity 4.0.5 to Unity Connection 2.1/7.0 via Unity Migration export tool.
  • Designed, installed and supported opportunities for pre and post sales.
  • Designed and upgraded UCC Enterprise 4x to 5x and Voice XML Gateways and Cisco ASA 7.x
  • Designed Cisco Ingress/Egress Voice Gateways; experienced with call control for CVP, IVR’s and GWGK.
  • Integration of Call Manager systems with Cisco Voice Gateways and Exchange 2003, CTI, ICM Enterprise, peripheral gateways and route patterns.

Confidential

Consultant, System Engineer Manager

Responsibilities:

  • Planned, led and implemented CUCM solutions set goals and monitored work ensuring objectives and operating requirements were met.
  • Provided mentoring, training and support for all Technical and Sales staff regarding Cisco UC.
  • Worked with upper management developing comprehensive and successful plan to obtain Cisco Advanced Unified Communication certification.
  • Interfaced with customers, partner sales and technical teams on prospects and development of Cisco sales, design, installation and support opportunities for pre and post sales.
  • Answerable for hands-on design, staging, configuration, implementation and support for CUCM installations. Managed CUCM opportunities 6.x and 7.x.
  • Engaged Cisco Sales and technical contacts, as needed for Cisco Unified Communication knowledge and business development.
  • Assessed business unit performance and goals enabling changes to BU realignment.
  • Analyzed knowledge and technical expertise of Engineer/Sales staff planning for training and certifications, as needed.

Confidential

Lead Voice Architectural Design/Deployment Engineer

Responsibilities:

  • Led and managed hands on five Voice/Data Engineers.
  • Cross-functional hands-on lead with departmental teams on IT projects and infrastructure upgrades.
  • Designed reliable and flexible networks for external clients.
  • Managed project plans meeting target deliverables within budgets; negotiated priorities with business sponsors.
  • Designed, deployed and implemented CUCM systems for Confidential Global PB division with 5K users.
  • Responsible for Cisco Unified Call Managers software OS updates and appropriate application upgrades.
  • Deployed Cisco ASA 7.x firewalls for remote home users
  • Designed and configured QoS for Voice and Video networks over Layer 2 LANs and MPLS infrastructures.
  • Designed and configured DMVPN for branch locations to communicate directly with each other over the public WAN or Internet, for (VOIP) between two branch offices
  • Upgraded CUCM clusters from 5.0 (4) to 6.1 Unified Communication Manager.
  • Deployed Cisco Unified Video Advantage for 900 users using Unified IP Communicator for desktops and laptops.
  • Designed and deployed Unity Connection/Unity Express 2.3.4/3.x integrating with CM 5x using CTI/JTAP/SIP for 20 US and three foreign locations.
  • Designed, implemented and maintained MGCP / H.323 Gateway, SRST, dial plans and IOS for voice.
  • Responsible for all LAN/WAN routing and switching, QoS for IP Telephony and Cisco Voice LAN/WAN hardware, including 28xx/38xx/37xx/65xx, MCS7845 servers, 7970/7985 IP phones, VWIC, PVDM’s, FXO and VG224.
  • Designed, implemented and configured CM for PLAR and line side T/QSIG connections for IPC turret systems.
  • Responsible for turn up of ISDN PRI/BRI/T’s/POTS circuits.
  • Performed engineering design reviews, vendor evaluations, system architecture reviews and new implementations and troubleshooting.
  • Procured new hardware for Voice/Data infrastructure.

Confidential

Telecom Manager, VoIP Engineer

Responsibilities:

  • Managed hands on 2 Voice Engineers
  • Expertise with Cisco CallManager 4.2.1/5.0 and Unity 4.2.1, CME 4.0, CUE 2.3.2, Video VT Advantage, IPCC and Meeting Place 5.3.
  • Upgraded Cisco CallManager clusters from Cisco CallManager 4.1(3) to 5.0. Upgraded Cisco Unity 4.0(5) to 4.2.1.
  • Designed, deployed, implemented and supported CUCM systems for 700 enterprise wide users.
  • Deployed CallManager Express for small remote location CME 4.x and Unity CUE 2.3.2.
  • Accountable for CallManagers software OS updates and appropriate application upgrades.
  • Managed all MGCP / H.323 Gateway, SRST, dial plans, Inter-Cluster trunking and Cisco IOS.
  • Responsible for all LAN/WAN routing and switching and QoS for IP Telephony. In charge of Cisco voice LAN/WAN hardware, including 28xx/38xx/35xx/37xx/65xx MCS7800 severs, 79xx IP phones, VWIC, DSP farm, FXO and FXS.
  • Implemented and maintained enterprise wide Cisco VPN 3030 Concentrators.
  • In charge of all new services enterprise wide, including T1/T3 and ISDN PRI/BRI.
  • Performed engineering design reviews, vendor evaluations, system architecture reviews and new implementations and troubleshooting.
  • Procured all new Cisco hardware, enterprise wide.
  • Demonstrated networking knowledge in Ethernet, Bridging, VLANs, ATM, Frame Relay, 56K, T1/T3’s, ISDN, RIP, OSPF, and IPSEC

Confidential

Consultant, IP Telephony Specialist

Responsibilities:

  • Tested and installed Unified Messaging System 4.0.5 and CallManager 4.0.1.
  • Configured features in CallManager, including Call Park, Call Pickup, IP Phone Service, Call Forward, Soft Key Template, User Options, Attendant Console, Auto Register, Bat Tool, VT Advantage Video Endpoints, and Extension Mobility.
  • Delivered on-site technical assistance during pilot through on-site visit ranging from one to two weeks, depending on scale of pilot.
  • Worked with clients soon after telephony installation training Network Administrators and end users on functionality of newly installed routers and switches 2600/2800/3550/3560/2950 , CallManager, Unified Messaging System, Meeting Place and IPCC.
  • Integration of Call Manager systems with Cisco Voice Gateways, CTI, ICM Enterprise 4.x ver, peripheral gateways and route patterns.
  • Provided presentations and demo for prospective clients.
  • Trained and worked with major clients in financial, sports, legal, education and non-profit industries throughout metro NY area on Cisco’s CUCM solution and ICM 4x.
  • Achieved multiple significant wins with Account Managers in commercial CUCM territory, network planning and implementation and operations functions.
  • Transferred industry, technical and product knowledge to customers and partners.
  • Qualified prospective clients utilizing Strategy and Tactics of Technical Sales (STOTS).

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