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Computer Systems Administrator Resume

Sterling, VA

CAREER SUMMARY:

Experienced and knowledgeable Systems Administrator with 5 years of experience resolving complex networking issues. Ability to utilize my knowledge of computer systems, operating systems and software applications to assist users in resolving technical and non - technical issues. Highly motivated self-starter with strong communication, analytical, and organizational skills that allows me to have the ability to identify issues, make recommendations and implement effective solutions.

TECHNICAL PROFICIENCY:

Operating Systems: Windows 7, Windows 10, Mac, Android

Software Tools: Active Directory, Lockout Tool, Command Prompt, Putty, Remote Desktop Connection, Powershell, Microsoft Office, Cisco Jabber, Cisco Finesse, Service Manager Console, Microsoft Lync, Citrix Workspace, Citrix Receiver

Networking: TCP/IP, HTTPS, LAN/WAN, Routers, Switches, DNS, DHCP, DoS, Ethernet, WiFi, VOIP

Applications: DARTS, DICE, DEASIL, JABS, UABS, CAPS, VIPR, AirWatch, Mcafee, ISE, RSA

AREAS OF EXPERTISE:

  • Active Directory
  • Unix and Linux systems
  • Switches, Routers, WAP
  • Cisco Commands
  • Cisco AnyConnect Mobility Client
  • Microsoft and Apple OS Applications
  • Citrix Workspace and Citrix Receiver
  • LAN/WAN/NOC Administration
  • Networking knowledge - Ethernet, VPN, Wi-Fi, TCP/IP, DNS, DHCP, PowerShell, Hotspot
  • Software Discovery Tool (SCCM)
  • Knowledge of VMWare, Enterprise, RDC
  • Workstation Setup and troubleshooting

PROFESSIONAL EXPERIENCE:

Computer Systems Administrator

Confidential, Sterling, VA

Responsibilities:

  • Utilize Active Directory to create, manage and remove user accounts
  • Assist in implementing and maintaining updates to Operating Systems
  • Utilize Putty to troubleshoot Routers and Switches
  • Assist users in creating Hotspot functionality for Network connectivity
  • Troubleshoot servers and maintain smooth operation of all networks
  • Systems administration of desktop and server systems connected to LAN, WAN, DNS, DHCP
  • Provide desktop system management responsibilities involving account monitoring, security and Operating System (OS) installation and other system related functions
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Install/load operating system and application software
  • Troubleshoot and configure network components along with implementing operating systems enhancements to improve reliability and optimal performance
  • Support requirements for managing installation, configuration and maintenance of Unix/Windows workstations and servers
  • Follow the OSI model and a focus on both Layer 2 technologies, such as VLANs, port security and IP Subnets executing basic scripting using PowerShell
  • Responsible for maintaining, scheduling, executing software and hardware upgrades, patches, and reconfigurations, identifying and troubleshooting hardware and software issues with workstations and servers, and continuous system monitoring
  • Identify networks outages, bandwidth issues, hardware and software issues
  • Install operating system and application software
  • Isolate and resolve hardware and software problems involving the applications and the operating system products

Technical Support Specialist

Confidential, Gainesville, VA

Responsibilities:

  • Created users and assign roles and privileges based on company regulations in Insite
  • Monitoring active web operations to identify performance issues and availability
  • Answered client and user questions regarding service and installation
  • Assisted clients and users in troubleshooting technical and non-technical issues
  • Assisted Technicians in the field with troubleshooting and programming changes
  • Scheduled work orders or notifying the appropriate departments of issues
  • Followed up and ensure proper actions are taken to resolve customer’s issues
  • Recorded customer interactions and resolutions in ticketing system
  • Coordinated customer inquiries with appropriate branches outside of the department
  • Trained and monitored performance of new hires and provided feedback and guidance

Help Desk Support Specialist

Confidential, Ashburn, VA

Responsibilities:

  • Analyzed issues, generated, and routed detailed tickets to the appropriate technical members for resolutions
  • Handled program account management responsibilities in Active Directory
  • Provided initial fault assessment, isolation, and resolution in support of the AFSS program
  • Generated and maintained reports on incoming call and issue reporting metrics
  • Coordinated scheduled and unscheduled maintenance between Confidential Flight Services (LFS) and the Government
  • Coordinated the tracking and problem resolution of tickets between LFS Operations and the Technical team
  • Performed 24x7 system monitoring and event coordination
  • Supported maintenance of system software and hardware components
  • Performed diagnostic testing, troubleshooting, and analysis of all system components
  • Provided additional customer and technical support as required
  • Performed problem logging and troubleshooting using the Ticket System

Help Desk Support Specialist

Confidential, Cleveland, OH

Responsibilities:

  • Provided telephone/remote and on-site troubleshooting, and tech support to end users
  • Performed software installs and updates
  • Maintained accurate client network documentation
  • Managed user accounts, permissions, and deployed software updates from company’s Active Directory tool
  • Set up and configured PCs, printers, peripherals and networking equipment
  • Assisted senior technicians with network deployment projects
  • Troubleshooted complex technical issues as needed

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