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Sr. Salesforce Administrator/lead Resume

Mountain View, CA

SUMMARY:

  • 11+ Years of professional IT experience that includes 5+ years of experience in Salesforce.com CRM Platform as a Developer and Administrator and another 5 years as a JAVA/J2EE developer.
  • Enhancements, testing, deployment and maintenance of enterprise applications.
  • Involved in various projects in end - to-end implementations with multiple roles as an Administrator, Business Analyst, and Developer.
  • Extensively worked on Salesforce schema builder for development and analysis of several cloud applications.
  • Extensively Worked on Process builder, Security Controls, Workflows, Documentation.
  • Worked Email to Case functionality and case management.
  • Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Salesforce1Mobile Administration and Chatter applications.
  • Developed Apex classes, Controller, Apex Triggers and on Force.com platform to customize application according to the functional needs.
  • Experience in Software Development Life Cycle (SDLC) with various methodologies like Waterfall and Agile (Scrum).
  • Worked on data load by using data loader.
  • Created page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages.
  • Deployment experience using Force.com IDE,Ant tool and change sets as well as hands on Sandbox management experience.
  • Experience in migrating code from sandbox to production using ANT.
  • Support and training new end users and business users of the SalesForce.com application.
  • Worked on customization of Visual force to have lightning experience for desktop and mobile applications. Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
  • Experienced in customizing compact Layout and Navigation for Salesforce1 Mobile App for end users.

TECHNICAL SKILLS:

Technologies: Salesforce CRM, Salesforce Admin, Apex Language, Apex Classes/ Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Controls, Salesforce, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, Lightning Process Builder.

Eclipse, Force.com Eclipse IDE Plug: in, Force.com Explorer, Force.com, Data Loader, Force.com Excel Connector, Force.com Platform, ANT.

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 8i, MS Access, and MySQL.

Computer Skills: SQL, PL/SQL, Advance Excel (Data functions, Pivot tables, V Lookups etc.), Access.

Languages: Apex, Java, Java Script, Action Script, XML, XHTML, SOQL

Documentation Tools: MS Office, MS Visio Pro.

Operating Systems: Windows NT / 2000 / Vista, Windows Server 2000/2003/2008 , UNIX, Windows

PROFESSIONAL EXPERINCE:

Confidential, Mountain View CA

Sr. Salesforce Administrator/Lead

RESPONSIBILITIES:

  • Worked in PSACT (Service Transformation Team) Project by providing production support to the External Users of Concur.
  • Worked with Service Cloud Console Building Integrations using Web Services REST and SOAP.
  • Worked on Workflow Rules, Validation Rules, Visual Flows to combine different flows on various Objects.
  • Implement automation using workflows and Lightning Process builder
  • Conducted JAD sessions with the IT team to analyze the backlog tickets and its technical grooming.
  • Worked on Process Builder, to push to different objects into one logic with a complex process builder flow chart
  • Activated the Process Builder functionality on the Production data load to eliminate the Errors on the Account Object and Project Object.
  • Created Custom Objects, Custom Fields, Formula fields, Master-Detail and Look up fields for various requirements from Business.
  • Provided User Access and Field Level Security according to the Business Requirements.
  • Created Master-Detail Relationships, Look Ups for Account and Project Objects. & Created, managed an onboarding/off boarding process for 12 managers to provision 8 third party tools (e.g., Github, Slack, Datadog), which improved auditability and security.
  • Worked on Case Assignment Rules, Email-to-Case and Queues to activate emails for Security Queue.
  • Customized Salesforce fields, page layouts, record types, reports, dashboards, list views and queues.
  • Worked on mapping and migration of data to salesforce.com objects and fields from legacy systems & Data migration from one market to another market.
  • Worked on Omni - Channel implementation and customizing agent presence statuses.
  • Worked on customization of visual force to have lightning experience for desktop and mobile applications.
  • Analyzed the requirements from Business and worked on the technical specifications for each requirement.
  • Developed Apex Classes, Visualforce Pages on Customer Portal Localization requirement.
  • Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
  • Developed Portals/Communities on the Force.com platform & Used Force.com developer toolkit including Apex Classes, Apex Triggers, S-Controls and Visualforce pages to develop custom business logic.
  • Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
  • Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
  • Handled large and complex data migrations from SQL and Oracle databases to SF.com using Jitterbit Installed and configured Jitterbit for high availability, external access and cloud deployment.
  • Integration of external applications into SFDC objects via triggers and batch process.
  • Conducted campaigns on Concurs new products and used to communicate with the existing and new customers of Concur
  • Wrote batch classes, which can be invoked programmatically at runtime using APEX.
  • Worked on Visual Force pages and created User Interface (UI) design on Account object and Custom Object & custom reports using BIRT in workday to help streamline global reporting process for customer.
  • Customized the Look and Feel on the Visual Force pages based on the client requirements that included custom links, buttons.
  • Performed Data Load to update Account Object from Sandbox and Production environment.
  • Worked on the Error files and resolved by deactivating few Validation Rules and Process Builder and performed Data Load with 100% success ratio.
  • Worked on salesforce Lightning experience, Exact Target and Marketo.
  • Worked on Force.Com for various development requirements.
  • Involved in fixing bugs and unit testing with test cases using JUnit.
  • Set up Live Agent, Macros, Omni-Channel, Quick Text, CTI, as well as Knowledge Articles.
  • Deployed the Visual force pages and Classes using Changesets and Eclipse.
  • Used Jenkins, ANT, and Change set for deployment.
  • Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.
  • Implemented standard sales force out of the box functionality to avoid custom pages based on client needs.
  • Participated in all Backlog grooming sessions and assigned tickets for Technical review before moving to the Sprint.
  • Communicated with business to understand the business needs and discussed technical challenges under the development perspective.
  • Supported in Workday Product dealing with Workday Enterprise Interface Builder (EIB) integrations, Field mapping and Workday Report designing and builder.
  • Involved in various workshops to understand more on the Business Process Side and to know different Legacy Systems of Concur.
  • Good knowledge in developing the documents for data model design in salesforce CRM.
  • Worked with Business Analysts in solving various causes related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, CSS, Triggers, SOQL/SOSL, JIRA, Visual Force, Jenkins, Process Builders, Visual Flows.

Confidential, DETROIT MI

Sr.SalesForce Admin/Developer

RESPONSIBILITIES:

  • Worked in Risk Modernization Adjustment Patient and Provider Services Project.
  • Developed Apex pages and Controller classes for various applications related to different Health Care Clients.
  • Created Custom Objects and fields for each object.
  • Worked with Jitterbit Data Loader for data migration of the company and automated the import and export process recognizing the data accumulating pattern.
  • Migrated data JItterbit Cloud Data Loader and performed SOQL and SOSL operations using Force com App.
  • Created User roles, Profiles to set access for applications that includes field level securities on Custom fields.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
  • Developed Salesforce.com configuration and Force.com custom development using Salesforce objects and entities like Page Layouts, Standard and Custom Objects, Approval.
  • Discussed and participated on backlog grooming sessions on understanding User Stories for upcoming sprint planning sessions.
  • Developed Test classes for all the Apex Classes and VF pages and was responsible for 90-100% code coverage.
  • Deploying all the VF pages, Objects and Classes through GIT (Version Control) from personal sandbox, Dev-Integration till Test environment and Stage.
  • Worked with OOTB best practices on SFDC and implemented large scale multi-environment processes with Risk Adjustment Modernization.
  • Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
  • Developed, maintained processes to continuously monitor data quality and integrity in platform applications.
  • Used ANT Hill Pro to automate the process of building code into software projects and testing it to verify that project quality has been maintained
  • Understanding of Various Health Care practices and the utilization of Health Cloud that Connects Patients and the Providers through Salesforce.
  • Assist QA team on specific activities: test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures for white box and unit testing
  • Automate the processes used Lightening Process Builder and workflows.
  • Participated in JAD sessions to understand the technical specifications with the development team.
  • Created Process builder that causes a record to match the criteria that automatically triggers the action group.
  • Coordinated with the testing team after deploying the User Stories to Test and fixed the Defects if any.
  • Worked exclusively on Visual Flows to automatically transfer the data when the user role changes.
  • Worked with External objects in Salesforce which is another feature introduced with lightening components.
  • Integrate of Application with Salesforce.com with using SOAP, REST web services API.
  • Customized Salesforce page layouts, record types, list views and queues.
  • Implemented standard sales force out of box functionality to avoid custom pages based on client needs.
  • Integrated all Marketo campaigns with Salesforce, providing segmented dashboards and funnel reports
  • Utilized Marketo extensively to personalize and nurture the customer journey for each lead.
  • Scheduled Demo sessions to client before deploying the User Stories to the Test Environment.
  • Developed various Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Good knowledge in developing the documents for data model design in sales force CRM.
  • Created various Profiles, Roles and Configured the permissions based on the organization hierarchy requirements.
  • Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
  • Provided user support and bug fixing activities as per the SLA.
  • Worked with Business Analysts in solving various causes related to configuration issues and user login issues.
  • Worked on Enterprise use of technologies such Docker hub, Jira, confluency, slack, GitHub, SourceTree, salesforce
  • Wrote batch classes, which can be invoked programmatically at runtime using APEX.
  • Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, GIT, ANT Hill Pro

Confidential, Palo alto C A

Sales force Developer/Admin

RESPONSIBILITIES:

  • Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
  • Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
  • Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
  • Worked on Data migration using Jitterbit and Data loader
  • Penske Truck Leasing is an Agile environment.
  • Integrated salesforce data with external systems by writing salesforce REST Web Services for Inbound classes and used Http Request methods to call external application REST API endpoint. Worked on Bulk Data Transfer API.
  • Worked on various salesforce standard objects like Leads, Accounts, Contacts, Cases, Roles, Opportunities, and Products.
  • Worked on Language specific resources and tool kits. (Java, Java Script etc.)
  • Responsible for performing administrative functions in Salesforce CRM such as create/modify picklists and lookup fields.
  • Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with SteelBrickCPQ.
  • Worked with Sales Cloud, Service Cloud.
  • Handled Contacts, Opportunities, Leads, Accounts. Simultaneously worked on Service Cloud with Cases.
  • Developed various Controller classes and Apex Triggers for various functional needs in the application.
  • Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
  • Created email templates and inbound emails using Visual Force for clients and customers.
  • Created Lead generation, Brand building campaigns that includes emails, print advertisements, etc.
  • Worked on Targeted list in lead generation campaigns.
  • Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
  • Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
  • Created various Batch jobs and time-based workflows to update the data regularly.
  • Integrate of Application with Salesforce.com with using SOAP, REST web services API.
  • Customized Salesforce.com fields, page layouts, record types, list views and queues.
  • Worked on Angular JS and Java Script on different frameworks on the client needs.
  • Worked on HTML Attributes by using Angular JS with expressions.
  • Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
  • Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
  • Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
  • Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
  • Handled and Worked in UNIX environment
  • Good knowledge in developing the documents for data model design in sales force CRM.
  • Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
  • Supported the data migration activities for migrating the data from various business sources with the support of Salesforce CRM.
  • Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/ Informatica to provide integration with SAP Finance information to perform advanced reporting and analysis.
  • Provided user support and bug fixing activities as per the SLA.
  • Co-ordinated and worked with offshore team and other client teams to resolve production issues
  • Worked with Business Analysts in solving various causes related to configuration issues and user login issues.

Environment: Saleforce.com platform, Force.com, UNIX, Apex, Marketo,Data Loader, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers.

Confidential, Lincolnshire, IL

J2EE Developer/ Production Support/Onsite Coordinator

RESPONSIBILITIES:-

  • Involved in software development life cycle (SDLC) of the application: Part of requirements gathering, developing the design, Code Development, detailed Sub System Design.
  • Created Functional Requirement documents, Detailed Design documents along with system flows, dependency and architectural diagrams.
  • Development along with System tests, integration tests, regression tests and support for UAT tests the enhancements and fixes for the Wcard and PSC applications.
  • Enhancement of current web services of the application.
  • Enhancement of the in store Web application and Internet Web application using HTML, JavaScript, JSP for both WCARD and PSC applications of Confidential .
  • Implemented new batch jobs and maintenance of the current batch jobs using Korn shell and Shell programming and FTP.
  • Creating Reports using PLSQL and Java and Adobe.
  • Application EAR manufacturing, development activities through IBM RAD 7.0.0.8 and responsible for production code releases.
  • Responsible for implementation of Web service integrations.
  • Extensive experience on Oracle 10g SQL, PLSQL and exposure to TeraData SQL extractions from Java applications.
  • Maintenance of parallel running iterations for both WCARD and PSC systems using Version Control system called CVS (Release Management).
  • Monitored the error logs from production using Log4J and fixed the production issues.

Environment: IBM RAD 7.0.0.8, Java 1.5, Servlets, JSP, CVS, JUnit, Oracle 10g, SFTP, UNIX.sh and KSH, Putty and WINSCP.

Confidential, Cincinnati, OH

J2EE Developer/ Team Lead / Production Support.

RESPONSIBILITIES:-

  • Development along with System tests, integration tests, regression tests and support for UAT tests the enhancements and fixes for the Wcard and PSC applications.
  • Involved in software development life cycle (SDLC) of the applications: Requirements gathering, Analysis, developing the design, Code Development, detailed Sub System Design.
  • Holding responsibility of production servers and provided production support including maintenance activities.
  • Acted as offshore coordinator to the team in India for outsourcing some of the development work.
  • Involved in Integration with in-house system called Loan Information Service to get data from legacy systems.
  • Responsible for integrations with Net Spend Cards, Check Scanning Device integrations.
  • Responsible in integrations with third party vendors like Veritec, Teletrack, Certegy, Chexar, Valid Systems as a part of risk management.
  • Responsible for implementation of Web service integrations.
  • Implemented J2EE design patterns like Singleton, Data Access Object (DAO) and Business Delegate and Service Locator.
  • Extensive experience on Oracle 10g SQL and PLSQL.
  • Maintenance of parallel running iterations of the project like Stars 4.0, Stars 4.1 using Version Control system called CVS (Release Management).
  • As an on-site Developer leading a team at offshore, took responsibilities like designating the release versions and creating release streams for development team and eventually managing the QA, UAT, Reporting and production versions of code for deployment and code revert activities.
  • Hibernate was used as persistence layer to connect to the database.
  • Monitored the error logs using Log4J and fixed the problems.
  • Application hosting in Jboss-4.0.2 application server in Linux environment. This includes developing required JSPs, EJBs and several helper classes needed for the application.
  • Implementation of new modules which are provide rich Internet application look and feel with JSF, IceFace.

Environment: Jboss-4.0.2, Java 1.5, Servlets, EJB, JSP, JSF, Hibernate, Struts, CVS, JUnit, Oracle 10g, ScriptX, SFTP, ANT, Toad Expert, Linux Cron Jobs, Putty and WINSCP

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