Network Administrator Resume Milwaukee, WI - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, Milwaukee, WI

Network Administrator

Responsibilities:

Dual Role: Managed both networking and telecom ticket queues.
Cisco Unified Communications
Handled all moves, adds, and changes for telecom.
Provision new users and phones in CUCM and voicemail boxes in Unity.
Configure and troubleshoot Jabber clients.
Contact Telco to troubleshoot and rectify issues.
Troubleshooting phone tickets such as 1 - way audio, voicemail to email, and general phone issues.
Led small project to troubleshoot unknown dial-tone source. Rectified issue by guiding remote-site telco technician.
Modify phone functions at users’ request.
Managed break-fix issues for both routers and switches. Switch replacement/configuration when needed.
Wireless troubleshooting
Very complex, diverse environment. List of supported vendors: Cisco, Meraki, Juniper, Aerohive, Ruckus, Aruba.
Point of contact for telecom issues and knowledge for Service Desk.
Collaborate with other teams to work towards solutions.
Open cases with Cisco TAC when needed.

Confidential, Milwaukee, WI

Service Desk Senior Technical Analyst

Responsibilities:

Approving, reviewing, and handling escalations; contacting on-calls when necessary
Supervise a team of about 10 by assigning tasks and providing support and guidance
Revisiting tickets to discover underlying problems
Managing callbacks on existing tickets

Confidential, Milwaukee, WI

Service Desk Technical Analyst

Responsibilities:

Confidential, Saint James, LA

Computer Technician, General IT Support, Network Management

Responsibilities:

Tier 1 & 2 technical support. Troubleshooting hardware, software, and mobile devices issues including setting up mail accounts, installing updates, and adding printers and wireless devices to the network.
Manage hundreds of computers in a Macintosh environment.
Proficient with Microsoft Office 2010 including Word, Excel, PowerPoint, and Outlook.
Troubleshoot networking issues such as management of Cisco switches and cabling
Maintaining a constant presence of anytime service to all teachers, faculty, and students
Wi-Fi access point management (Recently was part of a Meraki installation)

Confidential, Saint Rose, LA

IT Support, IT Help Desk

Responsibilities:

Tier 1 technical/help desk support
Light Management of Microsoft Active Directory.
Troubleshoot Palm/Handheld application issues, application software on PC and general questions concerning Wi-Fi and connectivity.
Maintain and monitor 176 computers on the campus network.
Troubleshoot and replace hardware on both desktops and laptops.
Build computers from scratch.

Confidential, New Orleans, LA

National Remote IT Field Systems Support

Responsibilities:

Help Desk support
Working with internal users solving technical issues in a corporate enterprise environment.
Managing tasks by assigning tickets to self from up-for-grabs queue
Workstation application support
Printer/scanner support

Confidential, New Orleans, LA

VOIP Installation

Responsibilities: