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Voice Engineer Resume

Plainsboro, NJ

SUMMARY:

  • Enhanced Experience in Cisco Unified Communication Manager (CUCM), VCS, Call Manager Express (CME), Cisco Unity Connection (CUC), Unified Contact Center Express (UCCX), Unified Contact Center Enterprise (UCCE), IM and Presence and Voice Gateways
  • Experience in switching and routing protocols with skills in layer 2/3 protocol features especially MPLS, BGP, EIGRP, OSPF, ACL's and Routing Protocols.
  • Specialized in the configuration, support and troubleshooting of VOIP/Wireless technologies including SIP, MGCP, SCCP, H.323, SRST & SIP Trunks, Gateway and proficient in Codecs (G711 and G729).
  • Experience on Route Patterns, Route Hunt, Calling Search Spaces, Dial - peers, POTS, Translation Rules, installing end users manually
  • Extensive knowledge in different networking protocols DHCP, DNS, FTP, VOIP.
  • Experience in working with Audiocodes Gateways, Audiocodes IP Phone Manager, Polycom Real Manage Resource Program.
  • Experience on 128T SDWAN technology and OSI & TCP/IP layered architecture.
  • Excellent expertise in network management tools and sniffers like SNMP, Wireshark, Logic Monitor, Nectar-UCD and UCA.
  • Expertise is configuring and troubleshooting Sonus 5XXX, 1XXX and Oracle 1XXX.
  • Experienced in developing, configuring, implementing, documenting and troubleshooting LAN and WAN networks.
  • Experience in data center operations, WAN switching and routing architecture for service provider networks.
  • Experience in testing Cisco routers and switches in laboratory scenarios and deploy on site for production.
  • Experience in working with Cisco Catalyst series 2900, 3850, 6800, 9300,9400,9500.
  • Experience in working with Cisco 2800, 3600, 3800, 3900, 4300, 4400, 4500, 7200, 7600 series Routers
  • Efficient at use of Microsoft VISIO/Office as technical documentation for diagram and presentation tools.
  • Experience with (VMware) technologies such as VsphereEXSi and Vsphere client and HyperV.
  • Expertise in using Connectwise, Labtech (Automate), Trendmicro anti-virus.
  • Ability to communicate ideas to all levels of management and cross functional team and influence the decision making process.
  • Demonstrated ability in solving complex business problems by working with cross domain teams.
  • Exceptional aptitude for teamwork and collaboration with diverse disciplines in distributed environment, listening and organizing meetings.

TECHNICAL SKILLS AND TOOLS:

Networking Concepts: MPLS, VoIP, SIP, Unified Communications, Routing Protocols, IP's and Subnetting, VPN, NAT, ACL, VLAN (VLAN's, Trunking, VTP and Inter-VLAN Routing), STP, Ether Channel, HSRP, VRRP, LAN, WANDHCP and SNMP.

VoIP: AudioCodes IP Phone Manager, Polycom Real Presence Resource Manager,LDAP intergration with CUCM Cisco CUCM, CUCME, UCCX Cisco IP Communicator, Cisco IM Presence Server, Cisco Jabber. Audiocodes Voice gateway, Cisco Voice Gateway, Cisco phones, Polycom 8800, 511, 311, Audiocodes 440 HD, 405HD, Yealink T48S, W60B .

SDWAN: 128T SDWAN technology.

PBX: Genband, CUCM.

Session Border Controller: Sonus 5XXX, Sonus 1XXX and Oracle 1100.

Operating System: Windows, and Linux.

Tools: Nectar Monitoring Platform, ConnectWise, VMware, Virtual Box, Cisco Packet Tracer, GNS3, Wireshark, OPNET, FileZilla, MS-Office Suite, MS-Visio and SharePoint, Shadow Protect, Remedy, Putty, MTPutty, RTMT.

EXPERIENCE SUMMARY:

Confidential, Plainsboro, NJ

Voice Engineer

Responsibilities:

  • Provided Tier 2/3 Genband / Ribbon Support for Unified Voice Solutions.
  • Deployed and Managed Multiple users on Genband / Ribbon Platform.
  • Configured and Managed Yealink T48S, Polycom 511, 311, 8800, Audiocodes 405HD, 440HD.
  • Configured 128Technology software on Lanner devices 7573B.
  • Configure and Verify end users on Genband.
  • Configure and troubleshoot Call Park / Retrieve, Simultaneous Ring, Circular Ring and Linear Ring.
  • Configure and Troubleshoot Kandy Voicemail Services and Auto-Attendants.
  • Configure and troubleshoot Sidecars for Polycom phones.
  • Troubleshoot Call routing on Genband / Ribbon and Audiocodes Voice Gateways.
  • Upgraded and maintained Sonus 5K versions regularly.
  • Download logs and analyze them using Wireshark.
  • Opened TAC case if necessary.
  • Performed CDR analysis and Reporting.
  • Upgraded and Maintained 128T OS versions monthly.
  • Planned and configured Dial Plans and unity call handlers.
  • Recorded and updated monthly phone types, Gateways and OS versions.
  • Provided and creates documents for L1 and L2 Teams to Identify problems and resolve Support tickets
  • Provided monthly report: - Phone Inventory, Call Answer Groups, User reports, Call Statistics.

Environment: Ribbon, Audiocodes, Sonus, Polycom, Kandy voicemail

Confidential, Plainsboro, NJ

Voice Engineer

Responsibilities:

  • Provided Tier 2/3 Cisco Unified Communications Manager support.
  • Deployed and Managed CCM/ CUCM 11.5,12, Unity, UC500, CME, IP Phones.
  • Configured and Managed FXS, FXO, PRI, H323, MGCP, AA, CER, EM and Synaps.
  • Configured Call Manager features and Services.
  • Configure and Verify Telepresence Multiway on EX90. Configure and Verify Telepresence Multisite on EX90. Cisco Tele Presence MCU Conference and Media Statistics. Configuring EX-90 to Register to Cisco VCS as a H323 Endpoint.
  • Configuring Cisco Jabber Client. Configuring Video and Audio Options for Cisco Jabber Client. Reporting A Problem For Cisco Jabber Client.
  • Troubleshoot Cisco Call Manager, CME and Voice Gateways.
  • Creating and Deleting Voice Mail accounts with Cisco Unity
  • Opened TAC case if necessary.
  • Performed CDR analysis and Reporting.
  • Upgraded and Maintained OS, CCM and Unity versions monthly.
  • Planned and configured Dial Plans and unity call handlers.
  • Recorded and updated monthly phone types, Gateways and OS versions.
  • Provided monthly report: - Phone Inventory, Page Groups, Synap Users, IPCC Users, Unity user and DLU count for each cluster.

Environment: Cisco CUCM, CME, Cisco IP Phones, Telepresence, Cisco Switches, Jabber, MGCP, Cisco Unity, Cisco Voice Gateway .

Confidential, New York, NY

Network Engineer

Responsibilities:

  • Implemented and managed WAN/LAN networks of many devices consisting of Cisco Routers 7609/2600/2800/7200 and Switches 2960/3560/3750/6500/4500 (internal and CPE).
  • Worked on MPLS, BGP, OSPF enabled network environment and managed IP addressing and DHCP globally.
  • Proactively monitor all network equipment and address any configuration/translations issues before they become customer affecting using Nectar monitoring platform.
  • Integral member of UCaaS team which provides cloud based solutions for enterprise communication.
  • Worked extensively on AudioCodes IP Phone Manager and Polycom Real Presence Resource Manager to manage thousands of VoIP phones across client environment.
  • VLAN design and implementation for new network requirements, including VLAN bridging and multi-port trunking.
  • Managed and implemented Split Tunnel VPN solutions using Cisco routers for remote access.
  • Implementation of innovative ideas on lab environment followed by thorough testing before deploying services on production networks.
  • Configuration and troubleshooting of Windows server 2012, AD, DNS server and DHCP server.
  • Building VM's on HP/Dell servers using VMware Vsphere/Windows Hyper-V with necessary maintenance and troubleshooting expertise.
  • Ensured daily reported issues via tickets are addressed and resolved within a timely manner according to clients SLA’s/Standards.
  • Hands on experience in installing, cabling and testing of Data Center networking devices consisting of routers, switches, firewalls and servers.
  • Maintenance of the whole network and troubleshooting the network issues for efficient performance.

Environment: Cisco Routers 0 /2800/7200, Cisco Switches 00. MPLS, BGP, OSPF. NAT, PAT, Polycom, Audiocodes IP Phone Manager, Port Trunking, VPN, Windows Server 2012, AD, DNS Server, DHCP Server, VMWare Vshphere, Hyper-V .

Confidential

Network Engineer

Responsibilities:

  • Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2003/2008/2012 .
  • Extensive experience in windows server modules Active Directory, RODC, IIS, Group policies, Security policies, DNS, DHCP, Backups and Restores, Failover Clustering, WSUS, Multiple Doman Trusting and other windows products.
  • Install, upgrade, support and troubleshoot Enterprise Applications running on Microsoft Terminal Services.
  • Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.
  • Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
  • Troubleshooting network connectivity in a LAN/WAN environment.
  • Extensive experience in Windows 2008/2003/2012 Servers at single or multi domain platforms.
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests.
  • Install, upgrade, support and troubleshoot XP, Windows 7/8/10 and Microsoft Office 2007/2010.
  • Configure and troubleshoot Outlook 2007/2010/2013.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.
  • Customize desktop hardware to meet user specifications and site standards.

Environment: Windows Server 2003/2008/2012 , windows server modules Active Directory, RODC, IIS, Group policies, Security policies, DNS, DHCP, Backups and Restores, Failover Clustering, WSUS, Multiple Doman Trusting, LAN/WAN, Windows 7/8/10 and Microsoft Office 2007/2010.

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