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Cisco Voice/ Network Engineer Resume

Pewaukee, WI


  • Experienced and industrious Cisco Network Engineer with a stellar record of individual and corporate client satisfaction.
  • Exceptional troubleshooter for long - and short-term potential system problems.
  • Able to handle multiple projects simultaneously and bring them to completion in a timely and cost-effective manner.
  • Extensive experience in Cisco Voice/Data network construction, management (VLANS/ACLs) and protocols (OSPF, BGP, EIGRP, MPLS, SIP, SCCP, POTS, DHCP, 802.11)
  • Excellent proficiency in Cisco routers, switches, firewalls and VoIP video and POTS phones
  • Superior skills in modern TCP/IP network construction and enforcement
  • Outstanding grasp of Cisco IP VoIP/Data network configuration support debugging and troubleshooting
  • Exceptional skills in routing, switching, firewall administration, VoIP phone provisioning (including Hunt Groups, Dial by Directory, Voice Mail and Telepresence)
  • High ability to provide remote support for LAN/WAN/Wi-Fi/VoIP networks
  • Advanced abilities in Cisco VoIP call “debugging”
  • Solid knowledge of VPN (site to site), DNS, AD, Cisco CUCM/CUC (Unity) and CUP (Presence “Jabber”)
  • Skilled in developing “Life Cycle” processes for technology deployments and retirements
  • Network performance monitoring (SolarWinds and PRTG)
  • Solid knowledge of VMware V-sphere Client
  • Exceptional customer service and interpersonal skills


Cisco Voice/ Network Engineer

Confidential, Pewaukee, WI


  • Performed all VoIP/Data/Wi-Fi network configurations, installations and 3 rd Tier technical liaison supporting 150+ branches (routers, switches, wap, video phones, and fax).
  • Responsible for all Cisco VoIP phone configuration and call routing
  • Ensured that all IPT enterprise level implementations were conducted in accordance with customer requirements and federal/state regulations.
  • Functioned as liaison for the provisioning of SIP trunks and porting of Direct in Dial numbers.
  • Coordinated with engineering teams on operational system expansion.
  • Provided technical assistance to third-party and client operational staff.
  • Provided all technical support, installation and for all data/voice networking elements (Cisco routers, switches, firewalls and wireless access points)
  • Managed Active Directory in conjunction with LDAP
  • Managed Cisco Call Manager, Cisco Unity and Cisco Presence unified technology systems.

Voice/Network Engineer

Confidential, Minneapolis, MN


  • Lead the installation, documentation and implementation of the Cisco VoIP phone system and associated servers. (CUCM, CUC, CUP)
  • Trained users and fellow engineers on the use of the VoIP system.
  • Served as 3 rd Tier technical support for all VoIP and data network elements.
  • Answered and resolved helpdesk customer support tickets.
  • Maintained regular service for VOIP design architecture and implementation.
  • Accomplished all switching and routing configuration work.
  • Monitored and updated Cisco IP phones and extensions as needed.
  • Configured all Hunt Groups, Dial-By-Name directories and VM accounts.

Senior Cellular Technician

Confidential, New Berlin, WI


  • Installed and repaired cellular radios and digital voice/data lines

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