Cisco Voice/ Network Engineer Resume Pewaukee, WI - Hire IT People

PROFESSIONAL SUMMARY:

Experienced and industrious Cisco Network Engineer with a stellar record of individual and corporate client satisfaction.
Exceptional troubleshooter for long - and short-term potential system problems.
Able to handle multiple projects simultaneously and bring them to completion in a timely and cost-effective manner.
Extensive experience in Cisco Voice/Data network construction, management (VLANS/ACLs) and protocols (OSPF, BGP, EIGRP, MPLS, SIP, SCCP, POTS, DHCP, 802.11)
Excellent proficiency in Cisco routers, switches, firewalls and VoIP video and POTS phones
Superior skills in modern TCP/IP network construction and enforcement
Outstanding grasp of Cisco IP VoIP/Data network configuration support debugging and troubleshooting
Exceptional skills in routing, switching, firewall administration, VoIP phone provisioning (including Hunt Groups, Dial by Directory, Voice Mail and Telepresence)
High ability to provide remote support for LAN/WAN/Wi-Fi/VoIP networks
Advanced abilities in Cisco VoIP call “debugging”
Solid knowledge of VPN (site to site), DNS, AD, Cisco CUCM/CUC (Unity) and CUP (Presence “Jabber”)
Skilled in developing “Life Cycle” processes for technology deployments and retirements
Network performance monitoring (SolarWinds and PRTG)
Solid knowledge of VMware V-sphere Client
Exceptional customer service and interpersonal skills

EXPERIENCE:

Cisco Voice/ Network Engineer

Confidential, Pewaukee, WI

Responsibilities:

Performed all VoIP/Data/Wi-Fi network configurations, installations and 3 rd Tier technical liaison supporting 150+ branches (routers, switches, wap, video phones, and fax).
Responsible for all Cisco VoIP phone configuration and call routing
Ensured that all IPT enterprise level implementations were conducted in accordance with customer requirements and federal/state regulations.
Functioned as liaison for the provisioning of SIP trunks and porting of Direct in Dial numbers.
Coordinated with engineering teams on operational system expansion.
Provided technical assistance to third-party and client operational staff.
Provided all technical support, installation and for all data/voice networking elements (Cisco routers, switches, firewalls and wireless access points)
Managed Active Directory in conjunction with LDAP
Managed Cisco Call Manager, Cisco Unity and Cisco Presence unified technology systems.

Voice/Network Engineer

Confidential, Minneapolis, MN

Responsibilities:

Lead the installation, documentation and implementation of the Cisco VoIP phone system and associated servers. (CUCM, CUC, CUP)
Trained users and fellow engineers on the use of the VoIP system.
Served as 3 rd Tier technical support for all VoIP and data network elements.
Answered and resolved helpdesk customer support tickets.
Maintained regular service for VOIP design architecture and implementation.
Accomplished all switching and routing configuration work.
Monitored and updated Cisco IP phones and extensions as needed.
Configured all Hunt Groups, Dial-By-Name directories and VM accounts.

Senior Cellular Technician

Confidential, New Berlin, WI

Responsibilities: