TECHNICAL SKILLS:

Systems: Windows Server(2008 to current), *nix, RHEL 5 & 6, Mac OS, Windows Azure, AWS, VMWare, Citrix, Xenserver, ProxMox, Hyper - V.

Skills: MS Office, Citrix virtual desktop, Oracle Virtual Box, MS Exchange, Visio. Wireshark, Snort, Cisco ASA. Implementing Network Security, Internet Security, Firewall Security, IDS. Troubleshooting and configuring IIS. Implementing Security Policies, Permissions, Group Policy, and Risk Analysis. Install and deploy Windows technologies, MAC and Linux/ RHEL OS. Configured Wired and Wireless network hubs, routers, switches, VPN remote access and other application technologies. Configured DNS, DHCP, TCP/IP IpV4 & IpV6 routing protocols. Installed Active Directory Services, Roles and Features. Knowledge of SAN technologies iSCSI, LDAP and RAS.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Georgia

Development Systems Engineer

Responsibilities:

• Designing and Deploying PKI enterprise networks, as well as small A/A+ PCI compliant web applications.
• Testing internal products/applications.
• Providing support for internal/production network changes.
• Building internal infrastructure, such as imaging servers.
• Aiding other teams with technical concepts, procedures, and specifications.
• Building and configuring virtual machine environments with esxi, hyper-v and docker.
• Creating test networks for testing of appliances with adverse/unusual network conditions.

Confidential, Atlanta, Georgia

Support technician

Responsibilities:

• Visited customer sites within the continental US for direct hardware/software support.
• Building and Troubleshooting Windows based video processors
• Supporting our internal departments by providing Hardware/software support or physical assistance.
• Recreating errors seen in the field using personal servers.
• Advising engineering/internal teams on networking concepts and interactions.
• Supporting the company vpn client for its internal users.

Confidential, Alpharetta, Georgia

Support Engineer

Responsibilities:

• Red Hat and SUSE Linux
• VMware VSphere, ESXi
• PowerShell scripting, Rest API
• Advanced troubleshooting skills in complex environments of interconnected, hyperconverged appliances.
• Proficiency with case management databases and tools
• Configuring and troubleshooting Confidential Server from 2003 to 2016

Confidential, Alpharetta, Georgia

System Administrator

Responsibilities:

• Fielding incoming support tickets and phone calls for level 1 and level 2 issues.
• Using and addressing issues with Xenserver and ESXI hypervisors
• Troubleshooting issues with Xenapp/Xendesktop well as PVS
• Configuring and troubleshooting Confidential Server from 2003 to 2016
• Performing occasional PVS image updates
• Assisting/Validating configuration of Veeam onsite/cloud backups.
• Building and maintaining physical and virtual servers and desktops.
• Performing on-site visits as an escalated resource for level 1/2/3 issues/requests.

Confidential, Alpharetta, Georgia

Enterprise System Administrator

Responsibilities:

• Creating and running reports to analyze and understand different issues and request submitted.
• Drafting and providing training material on new services and procedures for analysts and fellow employees.
• Quickly digesting and sharing new information from a variety of sources.
• Acting independently of superiors and technical resources when address and troubleshooting issues.
• Promoted within first 2 months of employment.
• Remotely troubleshooting both over the phone and virtually.
• Providing effective leadership for employees both directly under me and on other shifts.
• Troubleshooting the following systems for 3000 worldwide: Cisco VPN, Cisco VoIP, Confidential office 2007/2010, Active Directory, Windows 7, Windows 8, Office Communicator IOS, Android and Internet Explorer 8-11

Confidential, Troy, Michigan

Service Advisor

Responsibilities:

• Servicing devices with software and hardware issues.
• Providing proper and concise technical explanations to non-technical individuals.
• Maintaining functionality of a wide variety of internal equipment.
• Negotiating negative situations with end users with satisfactory results.
• Using technical knowledge to better qualify and pair consumers with devices and services offered.
• Imaging and Deploying assets for both Employee use and demonstration.
• Assisting Small business customers set up and maintain products, create images for deployment, troubleshooting hardware issues.
• Providing Customer and internal support and troubleshooting for: Windows server 2008/2012r2 Cisco VPN, Cisco VoIP, Confidential office 2007/2010/2013 , Active Directory, Windows 7, Windows 8, IOS, Android and Internet Explorer 8-11, Confidential SCCM 2012 and R2, Confidential Lync 2010 and 2013, SharePoint.

Confidential, Southfield, Michigan

Technical Support Agent

Responsibilities:

• Addressing technical issues involving lotus note, AS-400 systems, Windows XP, Confidential office, as well as specialty programs created to interface with the lvna environment. documenting incidents and interacting with user in a professional and informative matter
• Ordering new and replacement hardware when deemed appropriate.
• Internal support and troubleshooting for: Cisco VPN, Cisco VoIP, Confidential office 2007/2010, Active Directory, Windows 7/XP, IOS, Android and Internet Explorer 8, Confidential SCCM, Confidential Lync 2010 and 2013, SharePoint.